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Rallye Lexus - Service Center

Glen Cove, NY

4.8
1,343 Reviews

1,343 Reviews of Rallye Lexus - Service Center

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April 20, 2024

In the beginning it took longer than expected but the overall the service was good. More

by JONGOKYUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Hyun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Rallye Lexus responded

Jongo, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rallye Lexus. James Quinlan 516-676-8686

April 19, 2024

Service was prompt, service adviser knowledgeable and polite, and work competently performed. I am very pleased with the service and will certainly return. More

by kleinml53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Rallye Lexus responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback! James Quinlan 516-676-8686

April 17, 2024

As always everyone very helpful Mike Montijo extremely nice, always pleasant and very helpful makes everything thing easier More

by RBLOCH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Rallye Lexus responded

Thank you for your kind words for Mike and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rallye Lexus. James Quinlan 516-676-8686

April 12, 2024

the service is always excellent. The bathroom and waiting rooms are clean and pleasant. Water and coffee and snacks are a plus More

by paularosenblum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

Rallye Lexus responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Paula, for choosing Rallye Lexus! James Quinlan 516-676-8686

April 08, 2024

My experience was Friendly and efficient! It’s a pleasure to have my car serviced by Rallye Lexus! More

by LOUISEMFITZSIMONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Rallye Lexus responded

Lousie, Thank you for choosing Rallye Lexus. Your feedback and rating mean a lot to us. We're glad we could help, and we hope to see you again! James Quinlan 516-676-8686

April 08, 2024

Always available for an appointment and quick and always pleasant - 2nd vehicle we purchased from them and main reason besides reliability of car is sales and service staff More

by RASHBAHIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie Repanes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Ok
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Rallye Lexus responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Richie and don't hesitate to let us know if we can be of further assistance. James Quinlan 516-676-8686

April 06, 2024

The service is good. People competent. Dealship attractive.. Joanna is very good service representative, for all the years I have been at Ralley. More

by VNELSON3
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Rallye Lexus responded

Thank you so much for your kind words for Joanna, and for taking the time to leave us this wonderful feedback! James Quinlan 516-676-8686

April 04, 2024

great customer service; Mike M. and Joanna were so kind, as always!!!! I still owe them cannolis More

by wendy cohen greenblatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Rallye Lexus responded

Thank you so much for your excellent review, Wendy! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rallye Lexus to be a positive one. Please don't hesitate to reach out if you need anything else. James Quinlan 516-676-8686

April 04, 2024

In terms of service, it was optimal. However, I noticed a significant scratch on my roof hours and mies away on that day. I have no time for litigating so I did not pursue the issue. More

by RD8A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Reidy
Apr 04, 2024 -

Rallye Lexus responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. James Quinlan 516-676-8686

April 02, 2024

Very nice customer service people. I have bought and serviced many Lexus cars from them for almost 30 years. However with my 2022 NX, they can’t seem to get certain computer driven thi More

by ELLENWURZEL
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Piccirillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All of the front desk customer service people are great.
Apr 02, 2024 -

Rallye Lexus responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Ellen, love to try to turn things around and make sure the same thing doesn't continue to happen. Stefanie Horn 516-676-4000

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