Rallye Lexus - Service Center

Service is usually good, this time I was told I would get an update in an hour of drop off. I wasn’t contacted until 4pm (missed call no voice mail). When I called back (twice) no one picked up. When som an update in an hour of drop off. I wasn’t contacted until 4pm (missed call no voice mail). When I called back (twice) no one picked up. When someone finally followed up on me (next day) I was told it would be a few days and they said they got started on ordering parts for service without consulting with me. Wasn’t offered a rental car for the time the vehicle was going to be serviced and was told by the representative over the phone that I had to figure it out, it was on us and she insisted a voicemail was left which wasn’t true. [Update] I received this in my email 30 Seconds after I posted this: Did Rallye Lexus resolve your issue? Rallye Lexus has indicated that they have worked with you to resolve your issue. If you’re satisified with the resolution, you may choose to update your review. No one has even contacted me (wasn’t expecting anyone to follow up) so not sure why there is a claim saying the issue was worked out with me. More

I have leased 8 cars over 15 plus years from Rallye Lexus. That says it all! Lexus. That says it all! More

Very professional and good service. Recommend to this store when you want to buy a new vehicle or other service. Recommend to this store when you want to buy a new vehicle or other service. More

Good customer service. Clean facilities. Quick service with not trying to oversell repairs. Great Place Clean facilities. Quick service with not trying to oversell repairs. Great Place More

Very helpful and responsive service department. Thank you for your recent assistance. Battery in key fob. Thank you for your recent assistance. Battery in key fob. More

Excellent 25 K service My loaner was a 2022 Lexus NX Nice to get my car washed also NX Nice to get my car washed also More

Great service and friendly and helpful staffs. Comfortable waiting area with many selection of drinks. Comfortable waiting area with many selection of drinks. More

This is this only dealership I use! I’m always treated lovely and the work is completed correctly. I’m always treated lovely and the work is completed correctly. More

Overall and given the bad experience with my insurance carrier's adjuster, who never came to view the damage to my car and the consequent issues with what parts were needed, Michael did a good job getting carrier's adjuster, who never came to view the damage to my car and the consequent issues with what parts were needed, Michael did a good job getting everything done as fast as possible, given the circumstances. More

always friendly staff and great customer service. Very personal service.If a problem arises they always give a call. Very personal service.If a problem arises they always give a call. More