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Rallye Lexus - Service Center

Glen Cove, NY

4.8
1,463 Reviews

1,463 Reviews of Rallye Lexus - Service Center

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September 09, 2022

I have been a customer for years & find Rallye Lexus through Service Tech/Advisor Mike Montijo, to be professional, patient, and very customer accommodating. I have no problems making appointments to a More

by LIEBUCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Rallye Lexus responded

It makes our day to see your five-star review for Rallye Lexus! We'll give kudos to Mike for his professionalism, patience, and standout service. Knowing you have continued to receive top-notch care for your vehicle is what it's all about. See you next time!

September 06, 2022

I had a good experience. One thing I did not like were the number of emails I received asking for a review More

by JMAIDEN0
Recommend Dealer
Yes
Employees Worked With
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2022 -

Rallye Lexus responded

Thank you for reaching out. We apologize for any unwanted communication you've received from us and will be sure to address these concerns. Please let us know if there is anything else we can do for you in the meantime!

September 02, 2022

The service department is always courteous and efficient. Easy to get appointment and very accomodating. More

by HISLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2022 -

Rallye Lexus responded

We're delighted to hear that the Rallye Lexus team is demonstrating our commitment to outstanding customer service. Thanks for the five stars!

September 02, 2022

Always helpful and available for any needs that a customer may need for service or questions More

by JLGIANTS82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela
Sep 02, 2022 -

Rallye Lexus responded

Customer service is our number one priority and we're thrilled our team has hit the mark! Thanks for supporting Rallye Lexus with your review!

September 02, 2022

As usual Rallye performed a perfect service and delivered my car with a nice wash. Thank you for a great service visit. More

by lexus113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Rallye Lexus responded

We are blushing! Thanks for supporting Rallye Lexus with a fantastic review. It's an honor to have you as a customer!

August 29, 2022

They are all very nice and polite they take care all your needs . You never have to wait that long on getting the help you need More

by BABYXPANDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adnan Baig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leo Cruz
Aug 30, 2022 -

Rallye Lexus responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Rallye Lexus team. Drive safely, and we hope to see you back again down the road!

August 27, 2022

Been servicing @ Rallye for many years & it’s always a good experience. Easy & accommodating appointments & quick check in. In this instance had trouble starting the car, made a next day wait service appo More

by Terry S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Rallye Lexus responded

Thank you for the review, Terry. We are happy to hear that the team was accommodating and nice to work with. We appreciate your kind words about Joanna, and if there is anything else we can do to assist you, please let us know. --Rallye Lexus team

August 26, 2022

We are loyal Rallye Lexus customers with both of our cars from Lexus . Even though there are closer Lexus dealerships to our home, we always buy and service both of our cars from Rallye Lexus. Thank you fo More

by SICOHEN
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2022 -

Rallye Lexus responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Rallye Lexus team. Drive safely, and we hope to see you back again down the road!

August 26, 2022

Service was very convenient. The car was picked up and delivered back at the times that promised. The loaner was clean but had a heavy cigar smell. More

by VGR2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2022 -

Rallye Lexus responded

Thank you for sharing! We are so glad to hear that you had a successful service experience working with the Rallye Lexus team. With regard to the rest of your review, we apologize for the state of your loaner vehicle and will be sure to use this feedback to improve for the future. If there is anything more I can do to assist you, please feel free to reach out. Best, Angela Pasquarelli - Assistant Service Manager - apasquarelli@rallyelexus.com

August 24, 2022

I have been going to Rallye Lexus for over 15 years and Joanna is the best. Always helpful and courteous. More

by CNFNEW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Rallye Lexus responded

Thanks for sharing your appreciation of Joanna! It's always a pleasure to work with long-time loyal Rallye Lexus customers like you!

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