Rallye Lexus - Service Center

T7619 2018 Lexus 500 for a synthetic oil and filter change. also, a multi-point inspection. Maria Giovanniello was nice and of course Pam Palasciano, she is the best around, she is like no other! change. also, a multi-point inspection. Maria Giovanniello was nice and of course Pam Palasciano, she is the best around, she is like no other! More

Great salesperson Kevin 3-4 car purchased thru him and onboarding crew Love the cookies onboarding crew Love the cookies More

They always provide excellent service…with professionalism, courtesy and friendliness. Joanna is the very best Service Rep I have ever dealt with. She explains everything thoroughly, is very d professionalism, courtesy and friendliness. Joanna is the very best Service Rep I have ever dealt with. She explains everything thoroughly, is very detailed to make sure all is handled both timely and accurately…always with a smile and a kind word! More

They have a good friendly staff with a nice clean waiting room with coffee and dog drinks. room with coffee and dog drinks. More

Since day one in 2015, Service Rep Michael Montijo has treated me like a valuable member of the Rallye Lexus family. I found Michael to be patient, professional, clear, concise, very informative & patien treated me like a valuable member of the Rallye Lexus family. I found Michael to be patient, professional, clear, concise, very informative & patient. More

Service on inspection & oil change. Waited in waiting room. Clean, coffee & bathrooms available. Took about 2 hours. Waited in waiting room. Clean, coffee & bathrooms available. Took about 2 hours. More

I have leased 8 cars over 15 plus years from Rallye Lexus. That says it all! Lexus. That says it all! More

Service is usually good, this time I was told I would get an update in an hour of drop off. I wasn’t contacted until 4pm (missed call no voice mail). When I called back (twice) no one picked up. When som an update in an hour of drop off. I wasn’t contacted until 4pm (missed call no voice mail). When I called back (twice) no one picked up. When someone finally followed up on me (next day) I was told it would be a few days and they said they got started on ordering parts for service without consulting with me. Wasn’t offered a rental car for the time the vehicle was going to be serviced and was told by the representative over the phone that I had to figure it out, it was on us and she insisted a voicemail was left which wasn’t true. [Update] I received this in my email 30 Seconds after I posted this: Did Rallye Lexus resolve your issue? Rallye Lexus has indicated that they have worked with you to resolve your issue. If you’re satisified with the resolution, you may choose to update your review. No one has even contacted me (wasn’t expecting anyone to follow up) so not sure why there is a claim saying the issue was worked out with me. More

Very professional and good service. Recommend to this store when you want to buy a new vehicle or other service. Recommend to this store when you want to buy a new vehicle or other service. More

Good customer service. Clean facilities. Quick service with not trying to oversell repairs. Great Place Clean facilities. Quick service with not trying to oversell repairs. Great Place More