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Rallye Lexus - Service Center

Glen Cove, NY

4.8
1,398 Reviews

1,398 Reviews of Rallye Lexus - Service Center

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August 29, 2022

They are all very nice and polite they take care all your needs . You never have to wait that long on getting the help you need More

by BABYXPANDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adnan Baig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leo Cruz
Aug 30, 2022 -

Rallye Lexus responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Rallye Lexus team. Drive safely, and we hope to see you back again down the road!

August 27, 2022

Been servicing @ Rallye for many years & it’s always a good experience. Easy & accommodating appointments & quick check in. In this instance had trouble starting the car, made a next day wait service appo More

by Terry S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Rallye Lexus responded

Thank you for the review, Terry. We are happy to hear that the team was accommodating and nice to work with. We appreciate your kind words about Joanna, and if there is anything else we can do to assist you, please let us know. --Rallye Lexus team

August 26, 2022

We are loyal Rallye Lexus customers with both of our cars from Lexus . Even though there are closer Lexus dealerships to our home, we always buy and service both of our cars from Rallye Lexus. Thank you fo More

by SICOHEN
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2022 -

Rallye Lexus responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Rallye Lexus team. Drive safely, and we hope to see you back again down the road!

August 26, 2022

Service was very convenient. The car was picked up and delivered back at the times that promised. The loaner was clean but had a heavy cigar smell. More

by VGR2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2022 -

Rallye Lexus responded

Thank you for sharing! We are so glad to hear that you had a successful service experience working with the Rallye Lexus team. With regard to the rest of your review, we apologize for the state of your loaner vehicle and will be sure to use this feedback to improve for the future. If there is anything more I can do to assist you, please feel free to reach out. Best, Angela Pasquarelli - Assistant Service Manager - apasquarelli@rallyelexus.com

August 24, 2022

I have been going to Rallye Lexus for over 15 years and Joanna is the best. Always helpful and courteous. More

by CNFNEW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Rallye Lexus responded

Thanks for sharing your appreciation of Joanna! It's always a pleasure to work with long-time loyal Rallye Lexus customers like you!

August 23, 2022

Mike M. is always a pleasure to work with. He is helpful, informative, courteous and professional. I mistakenly mixed up my appointment a week earlier and More

by elizplee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2022 -

Rallye Lexus responded

"Helpful, informative, courteous and professional" are words we love seeing in our customer's feedback! Thanks for giving Mike a shoutout and we look forward to your next visit with Rallye Lexus.

August 23, 2022

Joanna was again very courteous and professional. Highly recommend her I have being going to this dealer over 18 years and the service is always very good. More

by HALLY0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2022 -

Rallye Lexus responded

Thanks for supporting Rallye Lexus with your review, Hally! Joanna will definitely appreciate the shout-out. It's an honor to work with longtime loyal customers like you and we look forward to seeing you again next time!

August 13, 2022

The service department is knowledgeable and efficient. During my visit, an unexpected problem required them to keep the car. They kept me apprised of their progress in obtaining replacement parts and do More

by Mitchell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Rallye Lexus responded

Thanks for your glowing review, Mitchell! We're over the moon our team delivered orderly service that accommodated all your maintenance and transportation needs. Drive safely, and we hope to see you again at Rallye Lexus!

August 11, 2022

Prompt and courteous service. Jim the shop manager was knowledgeable without being overzealous. Pleasurable experience More

by my98jets
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2022 -

Rallye Lexus responded

We're so glad our team has left a wonderful impression on you, and we hope to see you again next time!

August 05, 2022

Everybody in the service department is Very Friendly and Polite especially Mike. It was a nice experience being there and I felt peaceful when I stayed in the waiting room listening to the soft music and s More

by jevinng1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2022 -

Rallye Lexus responded

Your review makes our day! We're absolutely thrilled Mike and the rest of the team welcomed you with courteous assistance that made you feel so at ease. It's always an honor to work with wonderful customers like you. Thanks for choosing Rallye Lexus!

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