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Rallye Lexus - Service Center

Glen Cove, NY

4.8
1,398 Reviews

1,398 Reviews of Rallye Lexus - Service Center

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September 30, 2022

Joanna was excellent. She explained everything clearly to me. Joanna even showed me how to adjust the side view mirrors. She was very personable and a pleasure to deal More

by LEWSTRONG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Rallye Lexus responded

It's great to hear that you enjoyed the service provided by Joanna! We will thank her for ensuring Rallye Lexus could earn your five stars. See you down the road!

September 30, 2022

Rallye Lexus gave amazing service and really showed that they care about their customers. I recommend Rallye Lexus to all my friends and family. More

by rafiahmadi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyrone Chen
Oct 03, 2022 -

Rallye Lexus responded

Thanks for leaving Rallye Lexus a five-star review, Rafiahmadi! We appreciate your trust in our team. See you down the road!

September 22, 2022

Unable to fix problem with rear tailgate kick opening feature. It’s something that was a reason for choosing the vehicle. It’s something paid for and a benefit I’m not receiving. Can I get a refund. More

by FCS5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember name
Sep 23, 2022 -

Rallye Lexus responded

I'm sorry to see your issue has not been resolved. I would like to discuss this with you directly to try to sort things out. I can't locate your contact information without a last name, so please email me at your convenience. Thank you, Pam Palasciano - Service Manager - ppalasciano@rallyelexus.com

Sep 23, 2022 -

FCS5 responded

Will contact you on returning to NY

Sep 23, 2022 -

Rallye Lexus responded

Thank you, I look forward to speaking with you.

Oct 03, 2022 -

FCS5 responded

If you would like to speak I can be reached at (516) 279-9742.

September 14, 2022

Excellent service- staff was friendly and professional- work done in timely fashion and within projected time period- highly recommend More

by RUBAMIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

Rallye Lexus responded

Thank you for sharing your wonderful service experience with our fantastic team at Rallye Lexus! Come by anytime you need!

September 10, 2022

Gracious, attentive, professional, and complete, this service center is staffed with caring and exemplary employees who expedite car service appointments and repairs. More

by EGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Rallye Lexus responded

We are blushing! Your kind words mean so much to all of us at Rallye Lexus. Thank you for supporting us with your fantastic review!

September 09, 2022

I have been a customer for years & find Rallye Lexus through Service Tech/Advisor Mike Montijo, to be professional, patient, and very customer accommodating. I have no problems making appointments to a More

by LIEBUCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Rallye Lexus responded

It makes our day to see your five-star review for Rallye Lexus! We'll give kudos to Mike for his professionalism, patience, and standout service. Knowing you have continued to receive top-notch care for your vehicle is what it's all about. See you next time!

September 06, 2022

I had a good experience. One thing I did not like were the number of emails I received asking for a review More

by JMAIDEN0
Recommend Dealer
Yes
Employees Worked With
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2022 -

Rallye Lexus responded

Thank you for reaching out. We apologize for any unwanted communication you've received from us and will be sure to address these concerns. Please let us know if there is anything else we can do for you in the meantime!

September 02, 2022

The service department is always courteous and efficient. Easy to get appointment and very accomodating. More

by HISLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2022 -

Rallye Lexus responded

We're delighted to hear that the Rallye Lexus team is demonstrating our commitment to outstanding customer service. Thanks for the five stars!

September 02, 2022

Always helpful and available for any needs that a customer may need for service or questions More

by JLGIANTS82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela
Sep 02, 2022 -

Rallye Lexus responded

Customer service is our number one priority and we're thrilled our team has hit the mark! Thanks for supporting Rallye Lexus with your review!

September 02, 2022

As usual Rallye performed a perfect service and delivered my car with a nice wash. Thank you for a great service visit. More

by lexus113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Rallye Lexus responded

We are blushing! Thanks for supporting Rallye Lexus with a fantastic review. It's an honor to have you as a customer!

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