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Rallye Lexus - Service Center

Glen Cove, NY

4.8
1,398 Reviews
Call Service Center (516) 447-3736

1,398 Reviews of Rallye Lexus - Service Center

Sort by
December 06, 2022

always friendly staff and great customer service. Very personal service.If a problem arises they always give a call. More

by LDEJANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Palasciano
Report | Print
Dec 06, 2022 -

Rallye Lexus responded

This is exactly the kind of feedback we work hard for at Rallye Lexus. Thank you for your fantastic review!

December 05, 2022

Very responsive. The service department staff is top notch. Even if you didn’t buy your Lexus there I recommend servicing there More

by MALIN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2022 -

Rallye Lexus responded

Thank you for sharing your experience with Rallye Lexus! We will be sure to pass along your kind words to our service team. Until next time, safe driving!

December 01, 2022

Best dealer ever. Been going here for sales and service for over 20 years. They always go above and beyond and do it better than anyone else. I love Rallye Lexus. High More

by TEAM0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Ok
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Strippoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Matheos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leo Cruz, Pamela Palasciano
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Dec 01, 2022 -

Rallye Lexus responded

Thank you for the great review of us here at Rallye Lexus! We are pleased to hear about your positive experience with our team and we hope to see you down the road!

November 29, 2022

Always an easy service from appointment through quality work. People are pleasant, competent & aim to please. More

by Terry S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2022 -

Rallye Lexus responded

Terry, thank you for the great review! We are thrilled to hear that you had a successful experience working with the Rallye Lexus team. Drive safely, and we hope to see you back!

November 27, 2022

A bit costly: $500+ labor charge for each shock absorber replacement that took to 1-1/2 hours. More

by GARYDARCHE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2022 -

Rallye Lexus responded

Gary, I am sorry to read this review. We strive to keep our prices competitive, and it is disappointing that we have left the wrong impression. I would appreciate the chance to speak with you to see what more I can do to address this feedback. If you are willing, please feel free to reach out. Best, Pam Palasciano - Service Manager - ppalasciano@rallyelexus.com

November 25, 2022

Salesman, Kevin Losee, was very good and honest. The saleswoman who stiffed us on the first deal, not so! More

by GWSHELL
Recommend Dealer
Yes
Employees Worked With
Paul Ok
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Losee
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Nov 28, 2022 -

Rallye Lexus responded

Thank you for sharing! We are glad to hear that Kevin delivered such an outstanding experience. With regard to the rest of your review, we apologize for your initial experience working with us and would appreciate the chance to speak with you to see what more we can do to address this feedback. If you are willing, please feel free to reach out. Best, Angela Pasquarelli - Assistant Service Manager - apasquarelli@rallyelexus.com

November 23, 2022

Honest and pleasant experience with Ralley on all my Lexus needs. Fast service with informative emails and text reminders. More

by WATCHMAN797
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Semedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Palasciano
Report | Print
Nov 23, 2022 -

Rallye Lexus responded

Thank you for this great review! We are thrilled to hear that our team provided a 5-star experience.

November 21, 2022

T8269,performed NY State enhanced Inspection. Synthetic Oil and Filter change Special. Also performed Multipoint Maintenance Inspection. Everything performed in a timely Basis. More

by SAMKLWONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Palasciano
Report | Print
Nov 21, 2022 -

Rallye Lexus responded

It was our pleasure to assist you with your automotive needs. Thanks for putting your trust in the Rallye Lexus team. See you next time!

November 18, 2022

Excellent service and pleasant experience. Very accommodating staff. I will continue to seek services in the future. More

by CITDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Ok
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adnan Baig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2022 -

Rallye Lexus responded

We’re delighted to get your 5-star review of Rallye Lexus. Thank you for trusting our team with your business! We look forward to working with you again down the road.

November 16, 2022

Service department is very responsive and keep you updated on the progress of your vehicle. Will go back. More

by LCHIANG210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2022 -

Rallye Lexus responded

We're ecstatic that our team demonstrated our commitment to thorough communication and earned Rallye Lexus your confidence! We look forward to working with you again next time. Until then!

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