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Rallye Lexus - Service Center

Glen Cove, NY

4.8
1,461 Reviews

1,461 Reviews of Rallye Lexus - Service Center

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May 12, 2023

prompt and excellent service will follow up when service neededvery prompt and attentive service thank you More

by kens6245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2023 -

Rallye Lexus responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Pam Palasciano 516-676-4000

May 11, 2023

ALWAYS a pleasure dealing with Rallye--prompt excellent service --reliable to provide accurate information as to what needs to be serviced on the car. More

by MLMLADY007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2023 -

Rallye Lexus responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Rallye Lexus, we look forward to having you as a valued customer for many years to come! Pam Palasciano 516-676-4000

May 10, 2023

I have used this dealership for the last 20 years! ! And that length of time speaks for itself!! Anthony Piccirillo has been not jut our sales person for all those years, but, it became a friend! More

by MTANJELOFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2023 -

Rallye Lexus responded

Thanks for sharing your thoughts about your experience with Rallye Lexus. We appreciate your business and hope to see you again soon! Pam Palasciano 516-676-4000

May 08, 2023

brough my car for its yearly checkup - was easy to drop off and was ready to pick within an hours More

by xrosario3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Montijo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2023 -

Rallye Lexus responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Pam Palasciano 516-676-4000

May 06, 2023

I requested a 15K - 20K service as well as a battery replacement and oil change. I was told that due to the low mileage, there was no real need for a 15 - 20K service. After driving the car for about 15 More

by dlw311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maria Santoro
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2023 -

Rallye Lexus responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Stefanie Horn 516-676-4000

May 25, 2023 -

dlw311 responded

Good day Stefanie, On May 5, 2023, you sent me an email, apologizing for my “less than stellar” service experience at Rallye Lexus and you asked if it would be okay to have someone from “management” reach out to me. I responded “privately” on 5/10/23 and made you aware of my upcoming surgery on 5/11. To date, no one from Rallye Lexus has reached out to me, let alone acknowledged my response. I’m not sure what is going on at that dealership but it appears that customer satisfaction and follow-up are not taken as seriously as you’d have one believe. VERY DISAPPOINTING FOR BOTH THE “RALLYE” BRAND AND THE “LEXUS” BRAND!

May 06, 2023

Very satisfied with the work that was done. They checked car and as per my request performed the 2023 State inspection. More

by lexus113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2023 -

Rallye Lexus responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rallye Lexus to be a positive one. Please don't hesitate to reach out if you need anything else. Pam Palasciano 516-676-4000

May 05, 2023

My visit to Rallye Lexus was a very easy service. Everything went well. I had an additional repair of the vinyl on the drivers side of the window control panel. My car apparently was serviced prop More

by corrbox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2023 -

Rallye Lexus responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Pam Palasciano 516-676-4000

May 04, 2023

Our Salesperson Lauren Hu was friendly, courteous & professional. She helped make our experience less stressful. James? gave us familiarization with some features on the car was also very helpful. More

by JIMARISSA
Recommend Dealer
Yes
Employees Worked With
Lauren Hu
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2023 -

Rallye Lexus responded

We are very happy to hear that Lauren and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Pam Palasciano 516-676-4000

May 03, 2023

I have used your services close to thirty years. Not once have i been disappointed. Excellent operation. More

by JOHN.ABRAHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Palasciano
May 03, 2023 -

Rallye Lexus responded

Thank you, John! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rallye Lexus. Pam Palasciano 516-676-4000

April 21, 2023

I have been a customer of Rallye Lexus from day one and ordered my car from Bill Finsilver at Rallye on Northern boulevard and took delivery at the new Glen Head showroom All must be going well if I am st More

by SIG654321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2023 -

Rallye Lexus responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rallye Lexus, we look forward to having you as one of our valued customers for many more years to come! Pam Palasciano 516-676-4000

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