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Rallye Lexus - Service Center

Glen Cove, NY

4.8
1,461 Reviews

1,461 Reviews of Rallye Lexus - Service Center

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June 14, 2023

Joanna was experienced and knowledgeable . She went over everything that needed to be done on my 2010 Lexus for the 75,000 mile check up. It was a delightful experience for me to work with her More

by ragmanstan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2023 -

Rallye Lexus responded

Thank you for taking the time to share your feedback with us. Joanna and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Pam Palasciano 516-676-4000

June 09, 2023

Andrew hyun helped us a lot to purchase our new RX 350h. He is definitely one of the best, very honest and sincere. Highly recommend. More

by SHINWON76
Recommend Dealer
Yes
Employees Worked With
Paul Ok
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Hyun
Jun 11, 2023 -

Rallye Lexus responded

It's great to hear that Andy was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Congratulations on your new RX 350h. Thank you for choosing Rallye Lexus! Pam Palasciano 516-676-4000

June 07, 2023

We have already bought three ES350s from Rallye Lexus. Whether it is the car buying process or the after-sales service, we have received the best service, thank you very much! More

by WEI616
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Rallye Lexus responded

Thank you for choosing Rallye Lexus. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Pam Palasciano 516-676-4000

June 03, 2023

This dealership and employees are experienced and very professional. It is a pleasure doing business with them. More

by NKIESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Palasciano
Jun 04, 2023 -

Rallye Lexus responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Maria and our team delivered such a great experience! Pam Palasciano 516-676-4000

May 30, 2023

She’s amazing as my service rep. The staff overall is great. I love bringing in my car for service !! More

by Maria F.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Rallye Lexus responded

Thank you for choosing Rallye Lexus. Your feedback and rating mean a lot to us. We're glad we were able to help, Maria, and we hope to see you again! Pam Palasciano 516-676-4000

May 23, 2023

This is my third Lexus. I have used Rallye for service more than 16 years. It is easy to get an appointment. Representatives are friendly and helpful. The waiting area is c More

by CATWILCAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2023 -

Rallye Lexus responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rallye Lexus, we look forward to having you as one of our valued customers for many more years to come! Pam Palasciano 516-676-4000

May 22, 2023

This is a great dealership. I look forward to buying my next vehicle in the future. Good sales team. Easy to work with. No problems. More

by GREGPOLITO60
Recommend Dealer
Yes
Employees Worked With
Anthony Costanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Rallye Lexus responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Greg, and we look forward to working with you again. Pam Palasciano 516-676-4000

May 18, 2023

I have been going to the dealership for over 15 years and i have received excellent service. My service advisor, Ms Oates, is always very responsive. More

by Godfreyh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Rallye Lexus responded

Thanks for sharing your thoughts about your experience with Rallye Lexus. We appreciate your business and hope to see you again soon! Pam Palasciano 516-676-4000

May 16, 2023

Unfortunately, my last visit is rated poor. Apparently, your price for a simple oil change has increased significantly without warning. I was quoted one price over the telephone and when I rec More

by C_STREETER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maria Santoro
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2023 -

Rallye Lexus responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your records? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Stefanie Horn 516-676-4000

May 15, 2023

Customer service was great Provided Follow up communication timely Work completed as promised No residual issues More

by LAIYITSANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023 -

Rallye Lexus responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Pam Palasciano 516-676-4000

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