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Rallye Lexus - Service Center

Glen Cove, NY

4.8
1,397 Reviews

1,397 Reviews of Rallye Lexus - Service Center

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April 07, 2023

I recently had my vehicle serviced at Rallye after going to another Long Island dealership several times, who were unable to diagnose and fix the issues I was having with my vehicle. Mike and Jim from servi More

by jmaxxxxxxx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim
Apr 08, 2023 -

Rallye Lexus responded

Thank you for the kind words for Mike and Jim and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Pam Palasciano 516-676-4000

April 04, 2023

Expensive service charge reasonably Compare to other dealer it’s very expensive People moving to EV vehicles More

by HENRYVALLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2023 -

Rallye Lexus responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Henry, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Stefanie Horn 516-676-4000

March 31, 2023

I was pleased with Rallye Lexus. They welcome you when you walk in the door. I wasn't ready to buy a car that day, but I did. Thank you More

by RO36RO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Hyun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2023 -

Rallye Lexus responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Pam Palasciano 516-676-4000

March 29, 2023

This dealership always welcomes me in. I've leased many Lexus models and have been happy with the experiences. More

by AUNTGIDGET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie Repanes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Ok
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Vargas
Mar 29, 2023 -

Rallye Lexus responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Pam Palasciano 516-676-4000

March 26, 2023

The service department employees were friendly and knowledgeable. I believe the mechanics working on my car were competent and trustworthy. More

by stacykap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

Rallye Lexus responded

Thank you, Stacy! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rallye Lexus, we look forward to having you as one of our valued customers for many more years to come! Pam Palasciano 516-676-4000

March 23, 2023

Everyone was very pleasant and efficient. I was in and out much quicker than I thought I would be. More

by PAUL.PATACCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

Rallye Lexus responded

Paul, Thank you for choosing Rallye Lexus. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Pam Palasciano 516-676-4000

March 21, 2023

Always a great experience at Rallye Service. Joanna goes above and beyond to make servicing my cars a simple process. More

by dweinstein1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2023 -

Rallye Lexus responded

Thank you so much for your kind words for Joanna, and for taking the time to leave us this wonderful feedback! Pam Palasciano 516-676-4000

March 18, 2023

Excellent experience with luxury professional service by every department including sales, service and finance departments. The entire staff goes above and beyond to ensure a positive outcome for their clie More

by marianneimp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Ok
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Lepanes
Mar 20, 2023 -

Rallye Lexus responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rallye Lexus!

March 18, 2023

Customer service and work done was excellent. Maria did a great job. This is the second car I bought at Rallye, always satisficed with the service. More

by jeffnsga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Rallye Lexus responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Maria met your expectations. Thank you for choosing Rallye Lexus, we look forward to having you as a valued customer for many years to come!

March 14, 2023

Very efficient clean and friendly. Nothing is difficult for them. Car is always perfect upon pickup More

by BSIMONSONMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
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