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Rallye Lexus - Service Center

Glen Cove, NY

4.8
1,397 Reviews

1,397 Reviews of Rallye Lexus - Service Center

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May 06, 2023

I requested a 15K - 20K service as well as a battery replacement and oil change. I was told that due to the low mileage, there was no real need for a 15 - 20K service. After driving the car for about 15 More

by dlw311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maria Santoro
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2023 -

Rallye Lexus responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Stefanie Horn 516-676-4000

May 25, 2023 -

dlw311 responded

Good day Stefanie, On May 5, 2023, you sent me an email, apologizing for my “less than stellar” service experience at Rallye Lexus and you asked if it would be okay to have someone from “management” reach out to me. I responded “privately” on 5/10/23 and made you aware of my upcoming surgery on 5/11. To date, no one from Rallye Lexus has reached out to me, let alone acknowledged my response. I’m not sure what is going on at that dealership but it appears that customer satisfaction and follow-up are not taken as seriously as you’d have one believe. VERY DISAPPOINTING FOR BOTH THE “RALLYE” BRAND AND THE “LEXUS” BRAND!

May 06, 2023

Very satisfied with the work that was done. They checked car and as per my request performed the 2023 State inspection. More

by lexus113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2023 -

Rallye Lexus responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rallye Lexus to be a positive one. Please don't hesitate to reach out if you need anything else. Pam Palasciano 516-676-4000

May 05, 2023

My visit to Rallye Lexus was a very easy service. Everything went well. I had an additional repair of the vinyl on the drivers side of the window control panel. My car apparently was serviced prop More

by corrbox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2023 -

Rallye Lexus responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Pam Palasciano 516-676-4000

May 04, 2023

Our Salesperson Lauren Hu was friendly, courteous & professional. She helped make our experience less stressful. James? gave us familiarization with some features on the car was also very helpful. More

by JIMARISSA
Recommend Dealer
Yes
Employees Worked With
Lauren Hu
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2023 -

Rallye Lexus responded

We are very happy to hear that Lauren and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Pam Palasciano 516-676-4000

May 03, 2023

I have used your services close to thirty years. Not once have i been disappointed. Excellent operation. More

by JOHN.ABRAHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Palasciano
May 03, 2023 -

Rallye Lexus responded

Thank you, John! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rallye Lexus. Pam Palasciano 516-676-4000

April 21, 2023

I have been a customer of Rallye Lexus from day one and ordered my car from Bill Finsilver at Rallye on Northern boulevard and took delivery at the new Glen Head showroom All must be going well if I am st More

by SIG654321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2023 -

Rallye Lexus responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rallye Lexus, we look forward to having you as one of our valued customers for many more years to come! Pam Palasciano 516-676-4000

April 17, 2023

I received excellent service. I definitely wouldn't hesitate to have my car serviced at Rallye Lexus. More

by NOFACE34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Rallye Lexus responded

Thanks for sharing about your experience with Rallye Lexus. We appreciate your business and hope to see you again soon! Pam Palasciano 516-676-4000

April 15, 2023

The Staff is very accomodating. The fact that they can come to my home and pick up my car for yearly check up. is a big plus . Also this dealership is professional courteous . Als More

by KENJO211@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joanna Oates, Mike Reidy
Apr 16, 2023 -

Rallye Lexus responded

Thank you for choosing Rallye Lexus. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Pam Palasciano 516-676-4000

April 12, 2023

Excellent. All questions related to necessary service on my new car were addressed, explain and dealt with. More

by DJPOTTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James (instructor)excellent 5 stars; Jose excellent as well. J.Quinlan 5 stars
Apr 13, 2023 -

Rallye Lexus responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rallye Lexus. Pam Palasciano 516-676-4000

April 10, 2023

We travel from the south shore of Long Island because this Lexus dealership is accommodating, professional and courteous. More

by LFALABEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2023 -

Rallye Lexus responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Rallye Lexus, we look forward to having you as a valued customer for many years to come! Pam Palasciano 516-676-4000

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