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Rallye Lexus - Service Center

Glen Cove, NY

4.8
1,397 Reviews

1,397 Reviews of Rallye Lexus - Service Center

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May 30, 2023

She’s amazing as my service rep. The staff overall is great. I love bringing in my car for service !! More

by Maria F.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Rallye Lexus responded

Thank you for choosing Rallye Lexus. Your feedback and rating mean a lot to us. We're glad we were able to help, Maria, and we hope to see you again! Pam Palasciano 516-676-4000

May 23, 2023

This is my third Lexus. I have used Rallye for service more than 16 years. It is easy to get an appointment. Representatives are friendly and helpful. The waiting area is c More

by CATWILCAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2023 -

Rallye Lexus responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rallye Lexus, we look forward to having you as one of our valued customers for many more years to come! Pam Palasciano 516-676-4000

May 22, 2023

This is a great dealership. I look forward to buying my next vehicle in the future. Good sales team. Easy to work with. No problems. More

by GREGPOLITO60
Recommend Dealer
Yes
Employees Worked With
Anthony Costanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Rallye Lexus responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Greg, and we look forward to working with you again. Pam Palasciano 516-676-4000

May 18, 2023

I have been going to the dealership for over 15 years and i have received excellent service. My service advisor, Ms Oates, is always very responsive. More

by Godfreyh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Rallye Lexus responded

Thanks for sharing your thoughts about your experience with Rallye Lexus. We appreciate your business and hope to see you again soon! Pam Palasciano 516-676-4000

May 16, 2023

Unfortunately, my last visit is rated poor. Apparently, your price for a simple oil change has increased significantly without warning. I was quoted one price over the telephone and when I rec More

by C_STREETER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maria Santoro
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2023 -

Rallye Lexus responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your records? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Stefanie Horn 516-676-4000

May 15, 2023

Customer service was great Provided Follow up communication timely Work completed as promised No residual issues More

by LAIYITSANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023 -

Rallye Lexus responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Pam Palasciano 516-676-4000

May 12, 2023

prompt and excellent service will follow up when service neededvery prompt and attentive service thank you More

by kens6245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2023 -

Rallye Lexus responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Pam Palasciano 516-676-4000

May 11, 2023

ALWAYS a pleasure dealing with Rallye--prompt excellent service --reliable to provide accurate information as to what needs to be serviced on the car. More

by MLMLADY007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2023 -

Rallye Lexus responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Rallye Lexus, we look forward to having you as a valued customer for many years to come! Pam Palasciano 516-676-4000

May 10, 2023

I have used this dealership for the last 20 years! ! And that length of time speaks for itself!! Anthony Piccirillo has been not jut our sales person for all those years, but, it became a friend! More

by MTANJELOFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2023 -

Rallye Lexus responded

Thanks for sharing your thoughts about your experience with Rallye Lexus. We appreciate your business and hope to see you again soon! Pam Palasciano 516-676-4000

May 08, 2023

brough my car for its yearly checkup - was easy to drop off and was ready to pick within an hours More

by xrosario3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Montijo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2023 -

Rallye Lexus responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Pam Palasciano 516-676-4000

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