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Rallye Lexus - Service Center

Glen Cove, NY

4.8
1,460 Reviews

1,460 Reviews of Rallye Lexus - Service Center

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January 13, 2024

Joanna Oates is a true professional. She very accommodating and is great in her follow up on any and all problems and requests five star customer service! More

by DMLYAHWHO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2024 -

Rallye Lexus responded

Thank you for your business and this review. We're happy to Joanne and hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. James Quinlan 516-676-8686

January 13, 2024

Everyone could not have been more helpful or nicer at the dealership! A true pleasure More

by ROBERTGALGANO
Recommend Dealer
Yes
Employees Worked With
Anthony Piccirillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Costanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2024 -

Rallye Lexus responded

Robert, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rallye Lexus. James Quinlan 516-676-8686

January 12, 2024

They were courteous and got me in right away and I got everything I needed done. Everybody was very friendly More

by RBROERNES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2024 -

Rallye Lexus responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. James Quinlan 516-676-8686

January 12, 2024

My experience at Rallye dealership was uneventful. Courteous respectful and informative! I had a worry free visit that I would recommend Rallye motors service department very highly. More

by WBANC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2024 -

Rallye Lexus responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rallye Lexus to be a positive one. Please don't hesitate to reach out if you need anything else. James Quinlan 516-676-8686

January 04, 2024

They go the extra mile every time, thank you for making it easy to take care of my car. More

by KTDOYLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Rallye Lexus responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! James Quinlan 516-676-8686

January 04, 2024

Taken promptly. Job completed within a reasonable amount of time. The car wash is a great feature. Received a pleasant note that made me feel happy & appreciated. More

by Lexy Gal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Rallye Lexus responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rallye Lexus. James Quinlan 516-676-8686

January 02, 2024

I’ve had issues with the service department technicians. There failure to insure vehicle is complete and ready for customer. Did make James the service manager I made him aware of my disappointment with ser More

by CD2791
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joanna Oates
4.0
This rating includes all reviews, with more weight given to recent reviews.
James Quinlan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Rallye Lexus responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Stefanie Horn 516-676-4000

December 31, 2023

Always very helpful and polite. Waiting room is clean. All work is explained to me and repeated if necessary More

by TCOTTELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Rallye Lexus responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Maria here at Rallye Lexus. James Quinlan 516-676-8686

December 29, 2023

Very nice and helpful. Appreciate it and thank you Lexus. they could not start my Lexus with the remote and tell me I need an app to study car which I eventually started wi More

by KSUKRAM13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Rallye Lexus responded

Thank you for choosing Rallye Lexus. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! James Quinlan 516-676-8686

December 28, 2023

Joanna is an excellent Service Adviser. She is a professional who knows what she is doing. She treats me as a valued customer and helps me when ever she can. More

by STUROTHSTEIN64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Rallye Lexus responded

Thank you for your kind words for Joanna! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rallye Lexus. James Quinlan 516-676-8686

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