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1,540 Reviews of Rallye Lexus - Service Center
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April 17, 2025
Rally is the worst dealership around in my opinion! In 2023 I decided to purchase a GX. I wanted the middle model, I have poor hearing so the sound system is useless to me. And I wanted WHITE, it is a In 2023 I decided to purchase a GX. I wanted the middle model, I have poor hearing so the sound system is useless to me. And I wanted WHITE, it is a beautiful color on the GX. Well, I got a salesman who hated the place and he screwed me. Told me no White GX’s would be available, the Asain Community buys all of them. So I ended up with an off silver colored GX, I also wanted the built in traffic camera. He ordered it and I left a deposit. He ordered it with all the unnecessary crap on it, extra set carpets, weather guard mats, wheel locks, ect. I wasn’t happy but it would be here in a month. Then I see White GX’s in Rally’s lot and at Stoler Lexus. Hard way to find out your salesman is a liar! Three and a half weeks later I stop in to check on my car, told it would be maybe another month by the Salesman that took over my car sales. He was rude, saying that I’m telling you when it is coming. I should have walked away. I had sold my car privately and was now without a car. Lexus does not want trade ins, except Toyota and Lexus Vehicles. They’ll offer half or less than it is worth. Well I ended up buying a car off the lot and it continued to go south! The Navigation System goes CRAZY with directions, the Lexus I.T. Techie found the problem, but did not know how to fix it. So my Navigation System is useless. So I bought a Garmin it works great, GM Navigation Systems use SD cards, Lexus doesn’t and they cannot fix it. The gas tank is small, got to fill it every 4 or 5 days. Gas mileage is worse than Suburban. And the Staff tell me either that’s not my job or I wasn’t your service person when that happened. Go to a Dealer where they take responsibility and do their jobs! Instead of doing a job on you! More
by CWCOMERFORD
Employees Worked With
Other Employees :
The Car Washer does a great job.
April 15, 2025
Everything went well except when I left I I drove to the exit for a moment and shut the car off for a second. I tried to start it and it wouldn’t start. I asked someone about it and they thought the batt exit for a moment and shut the car off for a second. I tried to start it and it wouldn’t start. I asked someone about it and they thought the battery was low. If I hadn’t shut it off at your dealership, I would have gone home and it wouldn’t start. I bought a new battery. I thought I should have been told that they thought the battery was low. More
by ira616
Verified CustomerEmployees Worked With
April 10, 2025
I gave been Rallye customer for 30’years Excellent service Dawn was exceptional pleasant and friendly service Dawn was exceptional pleasant and friendly More
by SUNNYMD
Employees Worked With
April 09, 2025
Always treated me with courtesy Service done at timely manner Appreciate your service Thank you manner Appreciate your service Thank you More
by momrva
Employees Worked With
April 09, 2025
Mike was great I felt well taken care of and felt he communicated with me clearly. Much appreciated Mike Thanks very happy with the car. communicated with me clearly. Much appreciated Mike Thanks very happy with the car. More
by Xavier
Employees Worked With
April 08, 2025
Great service and customer interface skills. They were accommodating and polite, asked if I needed anything during my wait. They were accommodating and polite, asked if I needed anything during my wait. More
by SAL_CIPPO
April 05, 2025
Ryan signing in car was great, service was great and timing when service would be done was accurate. timing when service would be done was accurate. More
by MONTAUK41
Employees Worked With
April 02, 2025
Great service. They were a big help and got my car back in time which was helpful. They were a big help and got my car back in time which was helpful. More
by josephmarciano228
Employees Worked With
March 31, 2025
Always a good Experience at this location; Michael was great very informative . Will return again great very informative . Will return again More
by tremainetinsley25
