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1,460 Reviews of Rallye Lexus - Service Center
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May 22, 2024
Driving up to have my 6month check was very easy. The person who greeted me was friendly and professional.All the staff I met were kind and professional and I appreciated how quickly the visit was The person who greeted me was friendly and professional.All the staff I met were kind and professional and I appreciated how quickly the visit was More
by cjshannon
Verified Customer
May 22, 2024
I have Lexus to be sooooo reliable. Considering I have my Lexus eons and never felt I had to go elsewheres for any thing to be taken care of thats saying alot for my 87years. Considering I have my Lexus eons and never felt I had to go elsewheres for any thing to be taken care of thats saying alot for my 87years. More
by JMNDDS1
Employees Worked With
May 21, 2024
Michael R is the best! Always understand and appreciate his work! Feel confident with his judgement. Always understand and appreciate his work! Feel confident with his judgement. More
by ALOUIE98
Employees Worked With
May 20, 2024
they all ways treat me great and the work is all way top notch the waiting area is clean and comfortable notch the waiting area is clean and comfortable More
by JOHNDB1952
Employees Worked With
May 20, 2024
Repeatedly misdiagnosed and unable to fix a problem with my 2021 lexus RX after 2 attempts. Same problem came up a third time. my 2021 lexus RX after 2 attempts. Same problem came up a third time. More
by NTBANERJEE
May 18, 2024
My navigation system is not working properly, I will explain. I travel to Hilton, NY often, north and west of Rochester, it is 394 miles. Two ways I generally go is either 495,Cross Island, Throgs Neck, explain. I travel to Hilton, NY often, north and west of Rochester, it is 394 miles. Two ways I generally go is either 495,Cross Island, Throgs Neck, Cross Bronx, GWB, then either 80 or Taconic to the Thruway, 490 or380 into Rochester. Well when I put the destination of the Holiday Inn in Rochester it gave an eta of 6:32, and two other options of. 7 - 8 hours. It usually takes me 8-9 hours. Well I picked the 6:32 trip which was 8.5hours which is not my issue. The trip took me to the Williamsburg’s Br, Holland Tun, then Hoboken, and Newark, using county roads and state roads. Until finally 80. It wanted me to get off every exit once in Penn. I finally got off on maybe 490. Once I crossed the Thruway it directed me off using state, county, and 30mph village roads. I traveled thru main streets in many small towns before arriving in Rochester. What a stressful trip! Now the staff at Rallye are very nice! No complaints! But they could not find a problem. So they Tech Expert got in and went thru the program, he checked the pre-set, NONE were set. Then reviewed the routing in the memory, it was exactly like I said. Then put in the address and the same 3 options came up with similar times. He did not know how to fix the issue! I asked if they can change the SD Card? He thought that was a good idea, but return and said this car doesn’t use the SD Card. So now I have my old faithful Garmin taped in front of the Navigation screen. This was not the first time I had a issue, about 6 wks ago I put in the address of a resturant in Kew Gardens, Queens. The Nav had me pass the area, circle past it and finally direct there. I am not happy with Lexus! Before I left the nice young Service Lady gave me a envelop from the Manager, I was so upset, I gave it to the cashier, never opened it, just disgusted. More
by cwcomerford
May 18, 2024
Let’s not forget my wonderful salesman Rich Repanes who makes all my service appointments for me makes all my service appointments for me More
by richie159
May 14, 2024
The place is very clean and nice the staff are very friendly and helpful. The only thing I don’t like is the location is very far from where I live. friendly and helpful. The only thing I don’t like is the location is very far from where I live. More
by RAQUELSTOWE
Employees Worked With
May 14, 2024
From start to finish the service was excellent. The technician who performed the work did an excellent job, my alignment was perfect. The technician who performed the work did an excellent job, my alignment was perfect. More
by neildownb4me
May 13, 2024
It was good. They are courteous and good in customer service. Wish them the best.It is a good service center They are courteous and good in customer service. Wish them the best.It is a good service center More
by PAULTHOTTATHIL
Employees Worked With
