Rallye Lexus - Service Center

Wonderful Service Pam is just wonderful. She makes certain that everything is taken care of. The staff is always courteous and efficient. Having a loaner vehicle make Pam is just wonderful. She makes certain that everything is taken care of. The staff is always courteous and efficient. Having a loaner vehicle makes my life so much simpler. Thank you. More

20k visit Was greeted by the attendant immediately, explained why I was there. All it’s info was taken and I got my car within the estimated time the attendant Was greeted by the attendant immediately, explained why I was there. All it’s info was taken and I got my car within the estimated time the attendant had mentioned. All the work was done to my satisfaction. Great visit and a great dealership. More

Above and beyond As ways treated like you are the most important customer they have. I have had my car since 2002. The service from that day to now has been consisting As ways treated like you are the most important customer they have. I have had my car since 2002. The service from that day to now has been consisting the same. More

Nothing but the best They were wonderful, as usual. My schedule changed and I showed up about 2 hours early, completely prepared to wait. Nope - they took me right in. My They were wonderful, as usual. My schedule changed and I showed up about 2 hours early, completely prepared to wait. Nope - they took me right in. My car was finished by the time my original appointment was scheduled for. More

Rallye Staff are Simply Amazing! There's no place I'd rather go even if my car doesn't need an oil change! Staff are so AMAZING! Every time I went to Rallye Glen Cove, everyone treat There's no place I'd rather go even if my car doesn't need an oil change! Staff are so AMAZING! Every time I went to Rallye Glen Cove, everyone treated me like the QUEEN that I AM! I honestly can not say enough about Joanna, Pam, Michael, Mike and Paul! I always tell them when I am there, (this is my 4th) I must always drive a Lexus because where else can I go and get treated with so much RESPECT! More

Called for service I called for service. Person answering the phone very polite, and professional. She transferred me to the individual to make the appointment. Again, f I called for service. Person answering the phone very polite, and professional. She transferred me to the individual to make the appointment. Again, friendly, asked me about the problem, and accommodated me with a morning appointment on short notice. They told me I should be out within 45 minutes of my appointment. I arrived, was met by a very nice gentleman. Problem was addressed, fixed, and I was out in half an hour. I have dealt with other Lexus dealerships in the past, this was my first experience at this dealer. Needless to say this is my only choice for any future service and or vehicles. They are far above the others. More

Joanna Oates is a horrible service rep! Every time I have brought my car to be serviced here, I was faced with this extremely rude woman, Joanna Oates. As soon as I opened my mouth, she cut Every time I have brought my car to be serviced here, I was faced with this extremely rude woman, Joanna Oates. As soon as I opened my mouth, she cut me off and spoke in a very rude way to me. Then she tried to skip my car wash and refused to listen to me and then when I asked for a receipt she lied to her superior and stated I asked for a receipt before I made payment. When I asked her a question about my bill she got loud and said , "we won't change our tire prices for you!" I told her I have a right to ask questions. She didn't make any sense. She just gave me a hard time every single step of the way when I came in. She is a nasty, rude, horrible woman. She should be fired! The way she behaved with me was terrible. I will file a complaint about her unprofessional behavior with the BBB as well unless she issues an apology. More

Simply the Best! One could not ask for a better experience. Neil Fogel is a true gentleman. He truly cares for his customers and he goes beyond what is expected. He is One could not ask for a better experience. Neil Fogel is a true gentleman. He truly cares for his customers and he goes beyond what is expected. He is very patient and very knowledgable. This is the 2nd time Neil has helped me lease a car, and I will go to him again and recommend him to everyone. The whole dealership - from the time you walk in - treats you like you are part of their family and they can't do enough to make you feel at home. More

A Totally Wonderful Experience The day I visited Rallye to have my beloved '02 Lexus serviced I decided to walk through the showroom. Neil Fogel was the only one to approach me. The day I visited Rallye to have my beloved '02 Lexus serviced I decided to walk through the showroom. Neil Fogel was the only one to approach me. He answered every one of my questions in a straight forward, highly professional manner and before I knew it we were off on several amazing and informative test drives. His patience and good humor became more and more evident during my decision making process. I wouldn't have waited so long to buy a new car if I had known that there was a person like Neil Fogel there to go out of his way to help me and make the process worry free and fun. Thank you Neil , you are the best. I love my new car! More

Typical excellent service. Very well organized and efficient service department. I felt confident that I was getting the best service possible. From yard supervisor Karl Herna Very well organized and efficient service department. I felt confident that I was getting the best service possible. From yard supervisor Karl Hernandez to the salesperson, Kevin Losee and the service rep Mike Reidy, I received excellent attention to my concerns. More