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Rallye Lexus - Service Center

Glen Cove, NY

4.8
1,452 Reviews

1,452 Reviews of Rallye Lexus - Service Center

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November 16, 2018

Friendly staff, good service Always friendly and helpful staff, service and repairs are done properly. Provides loaners whenever I needed one, even last minute without reserving o More

by JL1109
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2018 -

Rallye Lexus responded

Thank you for providing us with your feedback. We're happy to hear that your service visits have gone well and we will definitely work on bringing you a better experience for your next visit. if you would like to further discuss your feedback with us, please give us a call at (866) 423-3204. We hope to hear from you.

November 15, 2018

Outstanding service department Great service department. Friendly, professional, comfortable waiting area, and great internet access. Got a lot of work done while waiting. Chose th More

by PSALERNO55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Palasciano, Frank Licari
Nov 16, 2018 -

Rallye Lexus responded

Thank you for sharing your thoughtful review with us. We're so happy to know that your service visits have always been enjoyable. We appreciate you choosing our service department for your vehicle's needs. If you have any questions, please feel free to give us a cal. We look forward to seeing you in the future!

November 14, 2018

Excellent as usual I have been using this dealership since it opened and have always been pleased by both sales and service. Of course things do seem overly expensive an More

by HDAVIDOVICZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2018 -

Rallye Lexus responded

Thank you for taking the time to share your feedback with us. It is a pleasure know that you have been a loyal customer of ours since the beginning. We're sorry to hear that you are not satisfied with the pricing. If you would like to further discuss this, please feel free to give us a call. We hope to hear from you. Jay Rosenthal General Manager  E: jrosenthal@rallye.com, P: 516-629-7603

November 13, 2018

Best Lexus Dealer in the world Rallye is the center of trust and excellence and. I am a car crazy, and the only shop who can touch my car is Rallye Lexus. they give you one year war More

by NADERMOALLEMI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Palasciano, Frank Licari
Nov 13, 2018 -

Rallye Lexus responded

Thank you for taking the time to share your thoughtful review. We are so happy to hear that your service experiences have always gone so well. You can always trust us when bringing your vehicle in! Jay Rosenthal General Manager  E: jrosenthal@rallye.com, P: 516-629-7603

November 11, 2018

Service and when I purchased Pam in service is one of the reasons I buy at Lexus! The staff in service is terrific. Product is great as well, this is like my 5 th Lexus from Ral More

by HANNENBERG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Piccirillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Costanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Palasciano
Nov 12, 2018 -

Rallye Lexus responded

Thank you for sharing this thoughtful review. It is a pleasure to know that your service experiences have gone so well while working with Pam. We look forward to bringing you more great experiences!

November 08, 2018

Great experience. Warm friendly greeting on arrival. Fast resolution to the service issue I brought my car to the service department to fix. Overall, great customer ser More

by AINSLEY.CAIN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Tubens
Nov 08, 2018 -

Rallye Lexus responded

Thank you for taking the time to share your experience with us! We are happy to hear that your service visit went quick and was enjoyable! If you have any questions, comments, or concerns, please feel free to reach out. We look forward to seeing you in the future!

November 08, 2018

efficient I like the service dept, but still have bad memories from the sales dept which taints everything. Lexus needs to improve the sales dept to make a More

by ELAINE.GREENBERG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2018 -

Rallye Lexus responded

I'm very sorry to hear that you're not satisfied with your sales experience. I would like to know what has happened to lead you to feel this way about your visit. Please reach out to me when you have a moment so we can further discuss this. I hope to hear from you. Jay Rosenthal General Manager  E: jrosenthal@rallye.com, P: 516-629-7603

November 07, 2018

Courtesy with Knowledge This was my first visit to the Service Center, as I had some questions about my new vehicle. Everyone was helpful and the Technology specialist spent More

by birthday girl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Heyman
Nov 07, 2018 -

Rallye Lexus responded

Thank you for taking the time to share your first service visit with us! We're so happy to know that your experience went so well! If you have any questions, comments, or concerns, please feel free to reach out. We look forward to seeing you in the future!

November 06, 2018

Service review I appreciated the ability to pick up until 7 PM but not being able to pay by the credit card I gave them when I dropped the car off was confusing to m More

by AMTHOMAS810
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2018 -

Rallye Lexus responded

Thank you for taking the time to provide us with your feedback. We are sorry to hear that your experience with us at Rallye Acura was equivalent to less than five stars. If you would be willing to discuss your experience with us we would like to speak with you. When you have a moment please give us a call. We look forward to hearing from you. Jay Rosenthal General Manager E:jrosenthal@rallye.com, P: 516-629-7603

November 06, 2018

Excellent service Had an extremely difficult computer problem, maintenance team was very diligent patient and cooperative. They succeeded where other dealership faile More

by JDUBATO2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Licari
Nov 06, 2018 -

Rallye Lexus responded

Thank you for sharing your thoughtful review. It is a pleasure to know that your experience with our service team went so well. Thank you for choosing Rallye Lexus and we hope to see you again in the near future. Jay Rosenthal General Manager E: jrosenthal@rallye.com, P: 516-629-7603

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