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1,536 Reviews of Rallye Lexus - Service Center
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June 17, 2019
Overall Good but Communication Could Improve I have previously given Rallye Lexus service a five star rating and an excellent review. I downgraded the rating this time because I did not receive I have previously given Rallye Lexus service a five star rating and an excellent review. I downgraded the rating this time because I did not receive a response to a follow up question. The question was regarding the Quality Vehicle Inspection report that I received with past service appointments that was not provided with this service visit. The report showed the results of the multi-point inspection; i.e. interior/exterior, under vehicle, under hood, battery, and brake and tire wear, I noticed that the Quality Vehicle Inspection report was missing when I returned home after picking up the vehicle from service. I called and emailed Rallye Lexus service requesting a copy of the report. I did not receive the report, or a response to my call, or to my email. More
by ALVIN WASSERMAN
Verified Customer
June 15, 2019
Servicep Overall good service. Only annoying thing was I pulled in from opposite direction (with no other customers around) and instead of checking my car in Overall good service. Only annoying thing was I pulled in from opposite direction (with no other customers around) and instead of checking my car in they told to get back in the car and turn around. Couldn’t take the extra step guys. More
by HFTAB1
Employees Worked With
June 12, 2019
Maria S. Everyone was so nice and accommodating. Took my care in for service late afternoon and was given a loaner. The issue was resolved within hours. Had my Everyone was so nice and accommodating. Took my care in for service late afternoon and was given a loaner. The issue was resolved within hours. Had my car back that evening. Thank you Jimmy and Michael. More
by MAria S.
June 11, 2019
Always a great experience on my second car now from this location. Always great customer service. They never disappoint! Highly recommend Lexus for great cars and especially th on my second car now from this location. Always great customer service. They never disappoint! Highly recommend Lexus for great cars and especially this location for great service More
by ALISAV1290
June 10, 2019
Pam Palasciano is perfection! Pam is always the most amazing customer service rep since 1994! Thank you, Pam! She provides service with a smile, is extremely accommodating, and ta Pam is always the most amazing customer service rep since 1994! Thank you, Pam! She provides service with a smile, is extremely accommodating, and takes customer service to a level beyond comparison. More
by ABD
Employees Worked With
Pamela Palasciano
June 09, 2019
Nothing but Perfection I have been going to this dealership for all my Lexus needs for the past 8 to 9 years. I have never had am issue with the dealership. They have always I have been going to this dealership for all my Lexus needs for the past 8 to 9 years. I have never had am issue with the dealership. They have always been helpful and accommodating. I was even able to get a loaner car without making reservations. Everytime I visit, I see my sales rep for 2 of my cars Mr. Kevin Losee. We have become such great friends that my kids call him Uncle Losee. He has been a great Sales Rep. Very knowledgeable and not pushy at all.... as a matter of fact.... the total opposite. You will not regret this dealership whether it's for the service or for sales or for the Starbucks coffee albeit it's from a machine. More
by TOMMYHUANG173
Employees Worked With
Kevin Losee
June 02, 2019
Great Dealership! I have leased 5 cars from Rallye Lexus and couldn't recommend this dealership higher! Bob Heyman is an outstanding salesman who always tries to do th I have leased 5 cars from Rallye Lexus and couldn't recommend this dealership higher! Bob Heyman is an outstanding salesman who always tries to do the right thing and get the best deal for his customers. Rallye's service department is terrific with extremely knowledgeable service advisors and technicians. I wouldn't have my cars serviced anywhere else. I have always been extremely pleased with Rallye Lexus. Highly recommended! More
by MARTY
May 31, 2019
Excellent visit 30k service on my GS 350 Excellent all around from making appointment to end of service. Timing for service was a bit over an hour, had time for a ne 30k service on my GS 350 Excellent all around from making appointment to end of service. Timing for service was a bit over an hour, had time for a newspaper and nicely supplied breakfast at Rallye. More
by Speechtraveler
Employees Worked With
May 30, 2019
fast! The service visit was fast and efficient; much shorter than anticipated. I was told it would take approximately one and one half hours. The visit wa The service visit was fast and efficient; much shorter than anticipated. I was told it would take approximately one and one half hours. The visit was over-in half that time. More
by lynnsirow
Employees Worked With
Pamela Palasciano
May 28, 2019
Service did not match expectation Final invoice did not match or list complete service listed on Website. Was told it was all done and computer glitch left it off. Will not be back a Final invoice did not match or list complete service listed on Website. Was told it was all done and computer glitch left it off. Will not be back as I followed up with 3 phone calls and never received a call back More
by ALAN.BAER
