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Rallye Lexus - Service Center

Glen Cove, NY

4.7
1,536 Reviews

1,536 Reviews of Rallye Lexus - Service Center

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July 09, 2019

Great and reassuring Thanks to the experience of service staff member advising me. She saved me thousands. I cannot be more grateful for her advice and wisdom. Thanks ag More

by gailwilliams61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2019 -

Rallye Lexus responded

Thank you for sharing your review with us. It is a pleasure to hear that your service experience while working with Maria went so well and she provided helpful advice! If you have any questions, please feel free to reach out. We look forward to seeing you in the future! Jay Rosenthal General Manager  E: jrosenthal@rallye.com, P: 516-629-7603

July 09, 2019

Unresolved issues with my new CPO ES 350 purchased recently. Would like to have glass crack on left side of windshield resolved as well as some minor scratches on car. Was told by Mike R. to bring car in this co More

by BDCOHENINT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Montijo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Tubens
Jul 09, 2019 -

Rallye Lexus responded

Thank you for sharing your review with us. We'll make sure to provide you with a quick and efficient service visit and resolve this issue. If you have any questions beforehand, please do not hesitate to reach out Jay Rosenthal General Manager  E: jrosenthal@rallye.com, P: 516-629-7603

July 02, 2019

Excellent Hands down, Rally Lexus has the best service and CIN, competition is none. From the sales persons to the service advisor, Joanna is the best service More

by JOHNNYAROD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2019 -

Rallye Lexus responded

Thank you for sharing your review with us. It is a pleasure to hear that your experience while working with our team went so well and that Joanna has been of such great assistance during your visits. If you have any questions, please feel free to reach out. We look forward to seeing you in the future! Jay Rosenthal General Manager  E: jrosenthal@rallye.com, P: 516-629-7603

July 02, 2019

SERVICE AT RALLY LEXUS STARTING WITH THE APPOINTMENT AND ENDING WITH THE SERVICE, THE WORD IS PROFESSIONAL. ALWAYS ENJOY BRINGING IN MY AUTO TO RALLY LEXUS. THE WAIT WAS A R More

by aireco456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2019 -

Rallye Lexus responded

Thank you for taking the time to share your experience with us. It is a pleasure to hear that our team was so helpful from start to finish during your service visit. If you have any questions, please feel free to reach out. We look forward to seeing you in the future! Jay Rosenthal General Manager  E: jrosenthal@rallye.com, P: 516-629-7603

June 30, 2019

Very courteous service in remediation of a software recall Excellent service for software recall and annual 5000 mile oil change of my 2018 RX. Provision of the 2019 RX loaner car allowed a preview of improved More

by PETERESA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2019 -

Rallye Lexus responded

Thank you for sharing your review with us. We're so happy to hear that your service experience went so well! Please do not hesitate to reach out with any questions. We look forward to seeing you in the future! Jay Rosenthal General Manager  E: jrosenthal@rallye.com, P: 516-629-7603

June 30, 2019

fabulous time Joanna Oates always lets me know what needs to be done. Service dept. is wonderful. It always a great experience when I go to Rallye and Joanna More

by ANNA.SERRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2019 -

Rallye Lexus responded

Thank you, Anna, for sharing your review with us! We're so happy to hear that Joanna made your service experience so enjoyable and is always there when in need of assistance! Please do not hesitate to reach out with any questions. We look forward to seeing you in the future! Jay Rosenthal General Manager  E: jrosenthal@rallye.com, P: 516-629-7603

June 26, 2019

Pam Pam Pam!!!! That’s all I have to say! The best! 7 cars from Rallye Lexus and every experience better than the last. Josh Weiss and Pam Palasciano and Kevin Losee are THE reasons for returning! More

by RICHKEL99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Losee, Pamela Palasciano, Josh Weiss
Jun 26, 2019 -

Rallye Lexus responded

Thank you for taking the time to share your experience with us! It is a pleasure to hear that you have been a loyal client of Rallye Lexus for some time now and have always had great experiences. If you have any questions, please feel free to reach out. We look forward to seeing you in the future! Jay Rosenthal General Manager  E: jrosenthal@rallye.com, P: 516-629-7603

June 26, 2019

Amazing experience Thank you for an amazing experience. It was top notch from beginning to end. The service is impeccable. I was able to take a loaner out for 1/2 a More

by MLAURENCON3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remeber
Jun 26, 2019 -

Rallye Lexus responded

Thank you for sharing your review with us! We're so happy to hear that our service team provided you with an amazing experience! If you have any questions, please feel free to reach out. We look forward to seeing you in the future! Jay Rosenthal General Manager E: jrosenthal@rallye.com, P: 516-629-7603

June 25, 2019

Maintenance update Smooth intake process. Expected wait time was resonable. Comfortable waiting area. Was offered a loaner car if the wait time qas too long. Good servic More

by VFRANS37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Licari
Jun 25, 2019 -

Rallye Lexus responded

Thank you for sharing your feedback with us! We're happy to hear that your service experience went smoothly. Please do not hesitate to reach out with any questions. We look forward to seeing you in the future! Jay Rosenthal General Manager  E: jrosenthal@rallye.com, P: 516-629-7603

June 25, 2019

10k and Apple CarPlay upgrade Michael was awesome. Incredibly helpful and professional. Will always return to rallye because of this. Thank you so much for your great service and c More

by samueckerman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2019 -

Rallye Lexus responded

Thank you for sharing your review with us! We're so happy to hear that Michael was so helpful during your visit! If you have any questions, comments, or concerns, please feel free to reach out. We look forward to seeing you in the future! Jay Rosenthal General Manager E: jrosenthal@rallye.com, P: 516-629-7603

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