Rallye Lexus - Service Center

poor service but good communication thanks for repair of sensor. But dept. determined my window tint was code violation and refused to pass nys inspection. so i went to a local shop wh thanks for repair of sensor. But dept. determined my window tint was code violation and refused to pass nys inspection. so i went to a local shop who said the 2 rear tires were worn and suspension needed repair. got the tires and will repair suspension soon. would have been nice if service dept uncovered this, when driving on subpar tires is quite dangerous when commuting to the bronx. no bueno. More

Terrific Service !!! Terrific service from, the whole service department. Quick and Friendly staff. Very good service waiting area. Work was done in a timely fashion. Exce Terrific service from, the whole service department. Quick and Friendly staff. Very good service waiting area. Work was done in a timely fashion. Excellent Bagels and cookies are available More

Great service. Excellent service and great dealership. Waiting lounge exceptional with fresh coffee and other items. Facilities very clean and everyone was very frie Excellent service and great dealership. Waiting lounge exceptional with fresh coffee and other items. Facilities very clean and everyone was very friendly. Outstanding dealership and I will go back anytime and suggest any family, friends or relatives. More

Thankful It was great that I was provided a loner and was able to take care of my usual Saturday errands. I appreciated the car being washed and gas tank fille It was great that I was provided a loner and was able to take care of my usual Saturday errands. I appreciated the car being washed and gas tank filled up, but wonder why h was missing the wiper blade on the passenger side More

Superior Customer Relations Mike Reidy is an excellent service advisor and has helped me with my car and appointments.Overall staff is very helpful.Rallye is the best. Mike Reidy is an excellent service advisor and has helped me with my car and appointments.Overall staff is very helpful.Rallye is the best. More

Service with a smile Words cannot describe how good it feels to buy and service my car at Rallye Lexus. They are always available and very nice to work with. Why can’t eve Words cannot describe how good it feels to buy and service my car at Rallye Lexus. They are always available and very nice to work with. Why can’t everyone care this way about there customers? More

Treated with professionalism . Great guys . Michael Montijo is the reason I go to this location fir service . It was timely and my experience has always been good at Ralkye Great guys . Michael Montijo is the reason I go to this location fir service . It was timely and my experience has always been good at Ralkye More

Joanne was great! Whoever I left the messages for, not so mu The tires were rotated improperly. I said as much in the text I replied to, and I called and left a message for Frank asking to come in and get it squ The tires were rotated improperly. I said as much in the text I replied to, and I called and left a message for Frank asking to come in and get it squared away. NO RESPONSE. More

you people are idiots and don't read emails! I've contacted Ralley Lexus both by phone and Email trying to explain that I am not the person that they deal with who appears to also have the same n I've contacted Ralley Lexus both by phone and Email trying to explain that I am not the person that they deal with who appears to also have the same name as me. I have never been in Ralley Lexus nor owned a 2014 Lexus. Ralley Lexus has me confused with another person, which I have explained many times, yet they continue to contact me about a 2014 Lexus. More

Review The overall service experience was great. The staff was very kind and attentive and they answered all of my concerns satisfactorily. I would definite The overall service experience was great. The staff was very kind and attentive and they answered all of my concerns satisfactorily. I would definitely come back to Rally to continue to service my NX 300. More