Rallye Lexus - Service Center

Super Service Rallye Lexus Service Team treats the customer with care and courtesy on every visit. This was a typical 6 month service visit, but it took longer tha Rallye Lexus Service Team treats the customer with care and courtesy on every visit. This was a typical 6 month service visit, but it took longer than usual due to a recall on the GPS and related systems. This was the first time I ever needed a loaner car as typically the visit is no more than 1 and a half hours. Mike was very helpful, explained everything to me, and encouraged me to take the loaner overnight. Even though it was an SUV and I drive the ES, it was very positive experience. All team members go out of their way to ensure a satisfied customer. More

T3982 Safety Recall on 2018 LS500 Run-Flat Tires all 4 tires has been replaced,and also replaced front and rear wheels which have curb damaged. As usual Pam Palasciano always very helpful, and kind all 4 tires has been replaced,and also replaced front and rear wheels which have curb damaged. As usual Pam Palasciano always very helpful, and kind. She always do the best to satisfy a customer. She is one of a kind. More

Great service Service area is clean and neat, and all service personnel are courteous. They answer my questions patiently and knowledgeably. I find Rallye to be e Service area is clean and neat, and all service personnel are courteous. They answer my questions patiently and knowledgeably. I find Rallye to be exceptional in all aspects, thank you More

Service Lexus employees & service dept are always top notch. My one disappointment was my car wash. It was a sloppy job. Windows were so streaky I had a o red Lexus employees & service dept are always top notch. My one disappointment was my car wash. It was a sloppy job. Windows were so streaky I had a o redo myself More

lexus review of service its a good good good good excellent service shop people are very helpful and informative area is pleasant and clean breakfast is good too.enjoy the c its a good good good good excellent service shop people are very helpful and informative area is pleasant and clean breakfast is good too.enjoy the coffee. More

No problems no hassles Basically everything I ever wanted out of a car dealership is what I received at Rallye Lexus. My wife and I are more than satisfied with our vehicle Basically everything I ever wanted out of a car dealership is what I received at Rallye Lexus. My wife and I are more than satisfied with our vehicle with our sales person with the price and with the service department. When I go to the dealership I am comfortable, I got myself a nice Starbucks and a bagel and when I receive my vehicle it is the way I expected to be. More

Fast and easy So easy and friendly. Courteous. Went above and beyond. Set up appointment easily. Car was ready fast. Dealership was clean and everyone was so friend So easy and friendly. Courteous. Went above and beyond. Set up appointment easily. Car was ready fast. Dealership was clean and everyone was so friendly. More

Very good I always ask for Pam she is helpful, knowledgeable and a pleasure to deal with. I recommend her to all my friends and they are also very happy dealing I always ask for Pam she is helpful, knowledgeable and a pleasure to deal with. I recommend her to all my friends and they are also very happy dealing with her .. More

efficient and friendly pleasant experience.....watching tv..coffee and it took an hour and a half. Pam was pleasant when we checked out.........waited too long outside for pleasant experience.....watching tv..coffee and it took an hour and a half. Pam was pleasant when we checked out.........waited too long outside for the attendant to come to my car More

Awesome Service I live in NYC but I choose to come to this dealership for service because of the attention to detail. I was bringing the car in for the 15,000 mile s I live in NYC but I choose to come to this dealership for service because of the attention to detail. I was bringing the car in for the 15,000 mile service and decided I wanted to purchase the touch-up paint. I called the day before I was scheduled to arrive and spoke to the parts department, the gentleman said he would have it waiting for me in the service area and I could pay for it at that time. When I bring the car in the folks in the service department always ask me how is the car running and if I have any questions. Sometimes I do. For instance I did not know how to turn on the a/c in the back of the car and I'm sure that is a simple question but they did not make me feel stupid for asking it. I have had several cars, honda, toyota and GMC and the service I receive from Lexus is by far the best. More