Rallye Lexus - Service Center

Efficient I have been using Rallye Lexus for sales and service for many years. I can’t imagine going anywhere else.,The staff is friendly competent and efficien I have been using Rallye Lexus for sales and service for many years. I can’t imagine going anywhere else.,The staff is friendly competent and efficient. More

Always Fantastic I have been a satisfied customer for nearly 10 years. The service has always been top notch. I would recommend this dealership to anyone considering b I have been a satisfied customer for nearly 10 years. The service has always been top notch. I would recommend this dealership to anyone considering buying or servicing a Lexus. More

Excellent and attentive customer service The Rallye Lexus team is excellent in all respects. They are very conscious of the customer’s time as well as taking care of every detail The Rallye Lexus team is excellent in all respects. They are very conscious of the customer’s time as well as taking care of every detail More

Customer Satisfaction I am very pleased with my experience at Rallye Lexus. It all begins with the sales consultant when I acquired the vehicle to the service representativ I am very pleased with my experience at Rallye Lexus. It all begins with the sales consultant when I acquired the vehicle to the service representatives. Besides the required routine services I had to bring the vehicle back on June 8th because I had a slow leak in the passenger rear tire. Since I purchased the tire protection plan when I leased the vehicle I requested that they replace the tire. The service representative said that they would need to look at the tire and determine if it could’ve repaired instead. Needless to say the tire was repaired much to my disappointment. Well the following Sat, June 15th, on my way to a show, the tire pressure warning indicator comes on again for the same tire. I called Rallye to see if service was open but unfortunately the shop was closed. I was able to speak to my sales consultant. He did offer a loaner vehicle and to speak with the service area when he returned to work and n Monday. I decided to find a local station and get air put in the tire. If I was to get stuck I would call Lexus Roadside Service. Over the weekend I was able to get in touch with Micheal Scamardella, Field Technical Representative. Besides being instrumental in my decision in leasing the vehicle I have known him for 35 years. His wife ensure customer satisfaction is outstanding. He arranged for me to bring the vehicle in on Monday morning and advised me that the service manager would meet me and handle the problem. I met Frank Liscari who was very professional and advised me he would take care of the tire. After a short wait the vehicle was ready and the tire replaced. Both Mike and Frank took a possible situation that could have been an poor experience and turned it into a positive one. My only recommendation would be that all service representatives be as much of a customer advocate as Mike and Frank were. I realize that the tire protection plan is a third party product but it is offered at the time of lease. I know other Lexus owners who have the protection plan from other dealers who never have to ask for a replacement tire It is just done, no questions asked. Again, I appreciate the service I received on June 17th. I would still give a rating of 5 stars but extra thanks need to go to Mike and Frank. More

Top Notch Service people who care and go out of there way to be helpful, and want every thing to be perfect for their Customer and there Lexus experience people who care and go out of there way to be helpful, and want every thing to be perfect for their Customer and there Lexus experience More

Best customer care, best service manager It’s best and fast service, I just drive in not make in appointment, the best and fastest , Pam has more knowledge about Lexus, thanks It’s best and fast service, I just drive in not make in appointment, the best and fastest , Pam has more knowledge about Lexus, thanks More

Car service and inspection I always get an excellent service with this dealership, and I have been going there since 2000. Have been treated like a royalty, and would recommend I always get an excellent service with this dealership, and I have been going there since 2000. Have been treated like a royalty, and would recommend it highly whether it is for a purchase or lease. More

Servicep Overall good service. Only annoying thing was I pulled in from opposite direction (with no other customers around) and instead of checking my car in Overall good service. Only annoying thing was I pulled in from opposite direction (with no other customers around) and instead of checking my car in they told to get back in the car and turn around. Couldn’t take the extra step guys. More

Maria S. Everyone was so nice and accommodating. Took my care in for service late afternoon and was given a loaner. The issue was resolved within hours. Had my Everyone was so nice and accommodating. Took my care in for service late afternoon and was given a loaner. The issue was resolved within hours. Had my car back that evening. Thank you Jimmy and Michael. More