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Rallye Lexus - Service Center

Glen Cove, NY

4.8
1,454 Reviews

1,454 Reviews of Rallye Lexus - Service Center

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October 15, 2019

5000 mile service Very Good Service. Enjoyed your free coffee, which was a good quality. The waiting time for the vehicle serviced was not bad at all (less than one h More

by allenykim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2019 -

Rallye Lexus responded

Thank you for sharing your review with us! We are happy to hear that our team provided you with such excellent assistance. We hope to see you again!

October 15, 2019

Great experience as always The people in service are rock stars They treat the customers with respect. I feel more like they are friends looking out for my well being not jus More

by MATTSPAGNOLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richie Repanes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Palasciano
Oct 15, 2019 -

Rallye Lexus responded

Thank you for sharing your review with us! We are happy to hear that our team provided you with such excellent assistance. We hope to see you again!

October 14, 2019

Excellent service I had my suv 30k miles service done in Rallye Lexus in September, the team done an excellent job. Frank was very friendly and professional. I would r More

by ss445sam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyrone Chen , Steven Holmes, Frank Licari
Oct 14, 2019 -

Rallye Lexus responded

Thank you for sharing your review with us! It is a pleasure to know that Frank provided you with such excellent assistance. We hope to see you again!

October 14, 2019

T9899 Purchase of Apple Car Play My 2018 Lexus LS500 Apple Car Play Upgrade. As usual Pam Palasciano was extremely helpful,and make sure the job was done as soon as possible.. She More

by SAMKLWONG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Costanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Heyman , Pamela Palasciano
Oct 14, 2019 -

Rallye Lexus responded

Thank you for sharing your review with us! It is a pleasure to know that Pam provided you with such excellent assistance. We hope to see you again!

October 14, 2019

3 hours plus wait times for an oil change Rallye Lexus continues to have really long wait times and the service area has not improve for over a decade while other areas have added amenities. More

by PAULCHIU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : John Capozzi, Jay Rosenthal
Oct 15, 2019 -

Rallye Lexus responded

Thank you for reaching out to us about this situation. We are sorry to hear that your experience was not up to our five-star standard. We would like your input on how we can improve the current customer experience in service. Please give me a call when you are next available! Thank you, Frank Licari 516-629-7645

October 13, 2019

Lexus service Steve was extremely helpful and he ensured our job was completed even thought it meant he had go stay late to do so! Greatly appreciated his professio More

by llukjuang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Holmes
Oct 14, 2019 -

Rallye Lexus responded

Thank you for sharing your review with us! It is a pleasure to know that Steve provided you with such excellent assistance. We hope to see you again!

October 10, 2019

Always a good experience Joanna is always there to greet me and address any issues that I may have with the car. She is unfailingly courteous and professional. A pleasure More

by SUSANSGOLD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Capozzi
Oct 11, 2019 -

Rallye Lexus responded

Thank you for sharing your review with us! It is a pleasure to know that Joanna provided you with such excellent assistance. We hope to see you again!

October 10, 2019

My only dealership Johanna Oates is always a knowledgeable and reliable pro who has helped me with 3 cars over 18 years, and is a pleasure to work with, while Bob Heyman More

by TMORLEY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Heyman
Oct 11, 2019 -

Rallye Lexus responded

Thank you for sharing your review with us! It is a pleasure to know that Johanna and Bob provided you with such excellent assistance. We appreciate your loyalty and we look forward to seeing you again!

October 09, 2019

Super Service Rallye Lexus Service Team treats the customer with care and courtesy on every visit. This was a typical 6 month service visit, but it took longer tha More

by PATWEBSTER747
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2019 -

Rallye Lexus responded

Thank you for sharing your review with us! We are happy to hear that Mike provided you with such excellent assistance and we hope to see you again!

October 08, 2019

T3982 Safety Recall on 2018 LS500 Run-Flat Tires all 4 tires has been replaced,and also replaced front and rear wheels which have curb damaged. As usual Pam Palasciano always very helpful, and kind More

by SAMKLWONG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Costanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Heyman , Pamela Palasciano
Oct 08, 2019 -

Rallye Lexus responded

Thank you for sharing your review with us! It is a pleasure to know that Pam provided you with such excellent assistance. We hope to see you again!

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