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Rallye Lexus - Service Center

Glen Cove, NY

4.7
1,537 Reviews

1,537 Reviews of Rallye Lexus - Service Center

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March 29, 2020

Excellent Service As always Ralley Lexus did an excellent Job, Fast efficient service. They are always willing and able to go the extra mile. A culture of excellence a More

by JDUBATO2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2020 -

Rallye Lexus responded

We appreciate your kind words regarding your recent experience at Rallye Lexus. We are happy to know every experience is filled with excellence and professionalism and we look forward to seeing you again soon!

March 25, 2020

I spoke to the service manager about an acceleration problem I have had since the first day I picked up the new car. He was rude and dismissed my issues as a non issue. I expect the service manager to b More

by RSANTANG
Recommend Dealer
No
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 24, 2020

Service advisor Joanna Oates is always helpful, thorough and polite. Loaner car system is very good. Scheduling for drop off and pick up work so that do not result in long delays. More

by SALARAN
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2020 -

Rallye Lexus responded

Thank you for your positive feedback! We are happy to hear Joanna is helpful and thorough with every experience.

March 23, 2020

Service and sales I have been dealing with this teams for many years. They always take good care of my vehicle and are always a pleasure to see. More

by DMDESQ123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richie Repanes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Palasciano
Mar 24, 2020 -

Rallye Lexus responded

We appreciate your loyalty and thank you for your positive feedback.

March 22, 2020

Rallye Lexus is superior Thanks to Joanna, my service experience was simply amazing. Rallye service diagnosed a noise with ease, and fixed it under warranty. Joanna communicat More

by reded427
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2020 -

Rallye Lexus responded

Thank you for the wonderful feedback on your recent service visit. We are happy to know Joanna was able to assist you in all your car maintenance needs with great communication.

March 22, 2020

ALWAYS VERY HELPFUL I have never had issues when visiting this dealership. The loaner they gave me was very low on fuel to the point where the fuel light came on. I put More

by AWARRIOR47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2020 -

Rallye Lexus responded

Thank you for the feedback, we are glad to know you were taken care of for any inconvenience.

March 21, 2020

It was excellent. Joanna was very kind and professional. The service was quick, less than one hour. My car was washed nicely. The lounge was comfortable and TV was on. More

by HCCHYU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2020 -

Rallye Lexus responded

Thank you for your positive feedback. We are happy to hear Joanna was able to assist you with your recent service with kindness and professionalism.

March 18, 2020

Great and efficient service by Joanna Oates again as usual Rallye did all they promised to do. The driver brought me a loaner exactly on time and he brought my own car back promptly Joanna managed to do the More

by Marty123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2020 -

Rallye Lexus responded

Thank you for your wonderful feedback! We are happy to know we were able to exceed all your service needs. We appreciate your loyalty and look forward to seeing you soon!

March 17, 2020

routine service knowledgeable professional service with explanations of services required to keep vehicle up to date car was ready when promised full showroom and s More

by JLEVANDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2020 -

Rallye Lexus responded

Thank you for the wonderful feedback. We are happy to hear our team was able to assist you professionally and help with any questions you may have had about your service. We hope to see you again in the future soon!

March 17, 2020

I brought my vehicle in for routine maintenance. Was met immediately with a service advisor. Got me in and out quickly. Set me up with a loaner. My car was ready short time later. Picked up with no waiting. More

by TALKBAB
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2020 -

Rallye Lexus responded

Thank you for the wonderful feedback. Here at Rallye we value your time and hope to make every experience as easy and convenient as possible. We are happy to know we were able to make your recent service experience, an easy one.

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