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Rallye Lexus

Glen Cove, NY

Overview
Employees
Reviews
Vehicles
4.8
3,062 Reviews
Welcome to Rallye Lexus, New York’s Longest Running “Elite of Lexus” Award Recipient (25 years), DealerRater’s 2020 Top-Rated Lexus Dealer in New York, and DealerRater's 2023 Consumer Satisfaction Award winner. At Rallye Lexus, we’re proud to offer our customers unmatched benefits, expertise, and value to make your experience as exceptional as the vehicle you drive.
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20 Cedar Swamp Rd

Glen Cove, NY

11542

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Showing 3,062 reviews

September 06, 2024

I dealt with Anthony Costanzo and it was definitely a very positive experience. He made everything seamless… More

by MDAVE009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Piccirillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Costanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2024 -

Rallye Lexus responded

Thanks for sharing your thoughts about your experience with Anthony here at Rallye Lexus. We appreciate your business and hope to see you again soon! James Quinlan 516-676-8686

September 06, 2024

Already provided feedback to Lexus site on the service provided. Service Advisor was excellent but there needs to be improvement in the transparency of service provided and cost. More

by mvp
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2024 -

Rallye Lexus responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. James Quinlan Service Manager 516-676-8686

Sep 10, 2024 -

mvp responded

Hi, Thanks for reaching out. As noted in a previous response to a Lexus survey regarding the service. There were issues with the replacement of remote batteries which were charged as part of the service package. Originally we were under the impression that the battery was changed on the remote that was brought in and an extra battery would be sent home when the vehicle was returned. This was not done and when I reached out to Maria she kindly refunded the amount for the one battery. Several days later, when we opened the remote that was sent in during the service it was noticed that this battery was not changed either. This made us think whether all the items noted to be changed as part of the package and charged accordingly were actually done so. We just have to assume that it was done so at this point. Not sure what can be to make it right at this point but the rear tailgate has been only operating/functioning intermittently when using the remote or pressing the button inside. I was informed of a significant amount just to diagnose the issue. From what I read/see online this is a know problem with this vehicle model. Would the dealer be able or willing to resolve the issue at a reasonable rate and also provide more discounts or any sort of free services for the future? This vehicle is being used by an elderly person so the budget is very tight. Thanks again for reaching out! You can also reach me via text/email as noted on the account used for the service.

September 05, 2024

Tetta is a really good person I worked with him for many years my name is Marc Eversley if you need a lexus this is the store to get it from. More

by marceversley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Tetta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Costanza
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Sep 05, 2024 -

Rallye Lexus responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Marc, and we look forward to working with you again. James Quinlan 516-676-8686

September 04, 2024

Excellent group of folks who work very hard to ensure your actual experience meets your expectations. If anything is lacking they are quick to correct the issue. More

by MFPOLVINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

Rallye Lexus responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rallye Lexus. James Quinlan 516-676-8686

September 03, 2024

Even its far from my residence and always get traffic its worth going therefor service Dawn is always helpful and listen and put my cancern while writing up More

by Syedafzal415
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dawn Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

Rallye Lexus responded

It's great to hear that we were able to get you exactly what you needed, Syed! Our goal is to make sure everyone who walks through the door leaves happy. We'll pass along your kind words to Dawn, and we thank you for choosing Rallye Lexus! John Tetta 516-676-4000

September 03, 2024

Happy about the professional way they handle my issues. Making appointment to getting the work done while I wait is a pleasant experience. More

by DOCTORJMATTACKAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2024 -

Rallye Lexus responded

Thank you for choosing Rallye Lexus. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! James Quinlan 516-676-8686

September 03, 2024

Super service. Convenient. Fair price! I love this place I will go back to rallye whenever I need service 😁 More

by AKIETZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2024 -

Rallye Lexus responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. James Quinlan 516-676-8686

September 02, 2024

Joanna was great as always. She is always to the point about what I need. The fact that there is very little turnover of service advisors means alot. I will continue to come her More

by wmdela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2024 -

Rallye Lexus responded

Thank you for your business and this review. We're happy to hear that Joanna and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. James Quinlan 516-676-8686

September 01, 2024

Jason was amazing to work with! Very approachable and responsive. I will definitely be recommending him to my family and friends! More

by Mfagiola
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Costanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2024 -

Rallye Lexus responded

Thank you for choosing Rallye Lexus. Your feedback and rating mean a lot to us. We're glad Jason was able to help, and we hope to see you again! John Tetta 516-676-4000

August 30, 2024

This service center used to be excellent, but not anymore. The facility itself is old and run down. The quality of work is subpar. They show very little respect to the customers. More

by Raplon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Reidy
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2024 -

Rallye Lexus responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something Mike and our team can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. John Tetta General Manager 516-676-4000

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