Rallye BMW - Service Center

The battery in my wireless key starter was dead, and I wanted them to replace it because my car was under warranty. I first went to the service center in the back before I brought my car in because it was wanted them to replace it because my car was under warranty. I first went to the service center in the back before I brought my car in because it was something that I thought would take almost no time, and they told me the battery was $13! The battery could be purchased across the street at Home Depot for $2.97! So I bring the car in as a walk in appointment with David O'Neill and he tells me that they need to change some of the brake fluid and it is going to be 30-40 minutes. I was told my another service advisor for this kind of work it was absurd. ENDED UP TAKING 50 MINUTES for this kind of work. They are too backed up and unorganized for there no good. Complete waste of time, it was easier to just walk to home depot and buy the materials myself then waste the hour at Rallye because they couldn't even care and don't value your time... the worst part about this whole thing is that they are trying to sell my on an extended warranty plan by sending me things in the mail, and I don't understand why I would PAY FOR SOMETHING TO BE MORE INCONVENIENCED in the first place. THEY HONESTLY DON'T CARE AT RALLYE UNLESS YOU HAVE A X6 because then you get special treatment. They said that everything was okay with my car but less then an hour after I get the car back there is a snapping noise when I open the drivers door and I have to take it back to this Rallye or another BMW and get treated like trash again and be told that it isn't going to be covered. It is enough, my father has a 535xi and had so many problems that the dealership didn't care enough to give him a new car when his broke down over 10x, yet they just wanted to deal with him by giving him 6 free months. THEY DON'T CARE AT RALLYE about you. More

The dealership was overbooked and I had to wait 2 hours for service. I had an 11:30 appointment and my car didn't get logged in for service until 11:45. I will never get a Saturday appointment again. Wa for service. I had an 11:30 appointment and my car didn't get logged in for service until 11:45. I will never get a Saturday appointment again. Wait time was unacceptable. More

I recently purchased an used '08 BMW 550i and within the first 2 weeks the brake fluid light came on so I now needed to decide where to bring it for service. The closest dealer to me is Rallye but in the p first 2 weeks the brake fluid light came on so I now needed to decide where to bring it for service. The closest dealer to me is Rallye but in the past I've always been told to avoid Rallye from posts I read on forums. None of the posts really I read gave a good explanation on why I shouldn't go there so I had to see myself. I had a great experience from the moment I pulled to the point I pulled out. Kevin was the SA and was friend and courteous. He was also very helpful giving me a call and explaining things to me. I felt like I've been going there for years. My point is NOT to believe everything you read until you find out for yourself. I recommend Rallye BMW to be the dealer to service your car! More

I went to ralleye, after going to Hassel Bmw as it seems no one can tell me the reason why my brand new 550i xdrive which has 6700 miles on it that I had to add oil at least four times, each rep I dealt wit no one can tell me the reason why my brand new 550i xdrive which has 6700 miles on it that I had to add oil at least four times, each rep I dealt with gave me one excuse after another, the latest being that the car was checked and there are no leaks, and it seems that the 550 and 750 have an issue with burning oil and have to be topped off every 1500 miles or so. I do know something about cars and it seems hard to believe that a brand new $80,000 car would constantly need oil added, I have had the Lexus 460 as well as an Audi A8 and never had a problem like this, so I am dumpfounded to say the least. I also have a friend that has 750 and he never had an oil issue. my other issue is that I had to replace the front right tire three times as the tire actually ripped away from the rim, I went to the dealer (Hassel) and they told me they cannot get the tire as it is on backorder and they do not know when they will get them. Does this mean I cannot use my car until they locate a tire??? They then said go to goodyear to see if they can help, which I did and they located Pirelli tires that would fit my car but of course I had to pay the difference between the good year warranty and the price of the Pirelli's which was $800.00. so ther you have my two complaints. i would really like to get an answer to these issues without getting the runaround. As it is my experience with my first BMW is not the greatest. sincerely, Seth Rosenblatt 516-374-9500 More

Part of the reason we have 2 BMWs is the car itself,the other reason is the service department.Always greeted cordially and each and every time there is a loner vehicle available and we are taken care of e other reason is the service department.Always greeted cordially and each and every time there is a loner vehicle available and we are taken care of efficiently and quickly. Kudos to a great service department More

Beautifull, state of the art dealership. Great and professional service. Kevin Park helped service my 2011 550i. He was courteous, informative and very professional. All my service requests were fu professional service. Kevin Park helped service my 2011 550i. He was courteous, informative and very professional. All my service requests were fulfilled. D. Kalman More

I had a unexpected repair that needed to be taken care of at once. I was met with understanding and was taken care of immediately, all of my requests were met. I was pleased that it was not a problem for at once. I was met with understanding and was taken care of immediately, all of my requests were met. I was pleased that it was not a problem for them to meet my needs without an appt. More

As this was a new car---David was extremely responsive, as he always is, and addessed the problem immediately--Also, a short follow-up visit was scheduled and I was finished in 15 minutes. Always a good e as he always is, and addessed the problem immediately--Also, a short follow-up visit was scheduled and I was finished in 15 minutes. Always a good experience. More

Anthony was excellent! He was very attentive and accommodating. He made sure I had a loaner car waiting for me. He was in touch with me, giving me updates on the status of my car. He made sure th accommodating. He made sure I had a loaner car waiting for me. He was in touch with me, giving me updates on the status of my car. He made sure they found the problem and corrected it. More

MY 2009 X5 needed its 45,000 mile service. Was able to set up an appointment easily. When discussing what needed to be done, it was also determined that the fuel injectors needed to be service. Initially set up an appointment easily. When discussing what needed to be done, it was also determined that the fuel injectors needed to be service. Initially I thought that it was an addon since it is not covered on the free maintenance plan. When I got the vehicle back it did accelaerate much smoother. Don't know if the fuel injector service was the reason but I want to believe so since the other service was a routine oil change. This is my 4th X5 and have laways delat with Ralleye. More