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Rallye BMW - Service Center

Westbury, NY

4.5
5,282 Reviews

5,282 Reviews of Rallye BMW - Service Center

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March 03, 2025

On time, courteous, loaner car clean, communication excellent. My car returned, clean & properly serviced. Looking forward to same future experiences. More

by marnee718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Rallye BMW responded

We're delighted to hear about your positive experience with Rallye BMW! Thank you for the kind words and we look forward to providing you with excellent service in the future.

March 02, 2025

Never finished the job . And I never got called back . I wasted my time for two day More

by nshaikh123007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Quillupangui
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Rallye BMW responded

Customer service is our priority so I would appreciate the chance to speak with you about your experience. In case I can't locate your contact information, would you please reach out to me directly? Thank you, Thank you, Chris Blanco - Service Manager - 516-833-4862

March 02, 2025

I have scheduled an appointment with loaner car. When I drop off my car, I was told there is no loaner car available and I have wait 30 minutes there before they finally got one. Glad I have my loan More

by wwong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Rallye BMW responded

Thank you for sharing your experience with us at Rallye BMW. We apologize for the inconvenience regarding the loaner car and any delays in service completion. Your feedback is important, and we'll work on improving our scheduling process to better serve you next time! Thank you, Chris Blanco - Service Manager - 516-833-4862

Mar 04, 2025 -

wwong responded

Thanks much Chris. I've been Rallye BMW Service many times and you guys are always my first choice. Thanks!

March 02, 2025

Jason was very helpful and kept me informed all the way from texting us when the car was ready and a video of the service that was done...highly recommend! More

by susieq410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Quillupangui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Rallye BMW responded

We're delighted to hear that Jason provided such helpful service and kept you informed throughout your visit at Rallye BMW. Thank you for the recommendation, and we look forward to assisting you again in the future!

March 02, 2025

Anthony and Ralley BMW are the best in the business! Nobody else compares to them! More

by rcat1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Rallye BMW responded

We couldn't ask for a better review of Anthony and Rallye BMW. Thanks so much!

March 02, 2025

The service dropoff was a smooth and expedient experience including the loaner process. I was kept informed throughout and drop off/pickup was equally smooth and quick. More

by jsomerstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Trotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Rallye BMW responded

We're delighted to hear that your service experience was seamless at Rallye BMW. Thank you for sharing this feedback!

March 01, 2025

Excellent service very professional and well organized. Big compliment they wash the car .service was fast More

by bkoncewicz50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Rallye BMW responded

Thank you for the wonderful feedback! We're delighted to hear that our team at Rallye BMW provided excellent and efficient service. We appreciate your kind words, especially about the car wash!

February 28, 2025

Not satisfied with the service. Advisor miscommunicated price of service. The car service sign was not reset also. More

by jagpreetsingh01
Recommend Dealer
No
Employees Worked With
Christopher Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Rallye BMW responded

I'm sorry to hear about the miscommunication and oversight with your service. We strive for transparency and straightforward communication, so I apologize for any inconvenience caused. Please feel free to reach out if you'd like us to address this further or assist in resetting the service sign. Thank you, Chris Blanco - Service Manager - 516-833-4862

February 28, 2025

I hate being ripped off. I was being scammed into replacing all 4 tires. Only one need to go for lease return. Rallye has gone from being the best place to buy and service bm More

by MARGOLAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mi gave no idea of any names
Mar 04, 2025 -

Rallye BMW responded

I'm sorry to hear about your dissatisfaction with our tire replacement recommendation. We strive for transparency and fairness in our services and would like to clear up any misunderstanding that occurred. Please reach out if you'd like us to look into this further or address any additional concerns. Thank you, Chris Blanco - Service Manager - 516-833-4862

February 28, 2025

Excellent work. And my service supervisor Frank always do he’s best to done the work perfectly. More

by Lavin360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Trotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Rallye BMW responded

This review means a lot to us! Thank you for trusting Rallye BMW with your business.

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