Rallye BMW

We have been customers at Rallye BMW for many years. In addition to the superb organization, their obvious corporate dedication to customer satisfaction regardless of the situation, I can honestly praise R addition to the superb organization, their obvious corporate dedication to customer satisfaction regardless of the situation, I can honestly praise Rallye BMW for their CONSISTENCY of excellence. Whenever I think about leasing a different brand for my next car, I start to remember the way my family and I were always treated when we needed servicing and I realize that I would have to be crazy to subject ourselves to that standard level of dealer abuse. More

The service at Rallye is superior as always. Usually I have an appointment for my car, but this time I didn't. We called Matt Carlson and he in turn, left us a message that if there was a problem with one have an appointment for my car, but this time I didn't. We called Matt Carlson and he in turn, left us a message that if there was a problem with one of our cars, we should bring it in the next morning and he would take care of it. From the moment I pulled my car into the bays,spoke with the greeters and then with Matt,the BMW experience was professional as ever.They gave me a loaner car and within 15-20 minutes I was on my way home. About 3 hours later my own car was ready. Thank you for your terrific service and professionalism. More

1- IT TOOK THE TOW CAR COMPANY 2 1/2 HOURS TO REACH ME AT 48TH ST & 1ST AVE. THIS WAS ON SATURDAY.I UNDERSTAND THAT THIS IS NOT THE DEALER'S RESPONSIBILITY. 2-THE VEHICLE REACHED THE DEALER EARLY MONDAY MOR 48TH ST & 1ST AVE. THIS WAS ON SATURDAY.I UNDERSTAND THAT THIS IS NOT THE DEALER'S RESPONSIBILITY. 2-THE VEHICLE REACHED THE DEALER EARLY MONDAY MORNING. 3-I WAS CALLED FRIDAY AT 4:30 TO TELL ME THAT THE CAR WAS READY. IT TOOK ABSOLUTELY TOO LONG TO REPLACE A SIMPLE POWER STEERING HOSE AND I DIDN'T HAVE A RENTAL CAR TO USE. I WAS TOLD THAT BMW SENT THE WRONG PART. BUT, WHATEVER THE CAUSE, I WAS DENIED USE OF THE VEHICLE FOR A PROLONGED PERIOD OF TIME. THANK YOU, WILLIAM DALESSANDRO More

I recently purchased a new 2011 335i X-Drive from Rallye BMW. My experience prior to this purchase was only with Rallye's service Dept. I had purchased a BMW from another dealer and found Rallye to have BMW. My experience prior to this purchase was only with Rallye's service Dept. I had purchased a BMW from another dealer and found Rallye to have incredible service. When it came time to let go of my 2002 BMW 325xi, I asked the service rep for the name of someone in sales he would recommend, he put me in with Brian Cano. Brian was a pleasure to work with and a professional through and through. Brian stayed in contact with me throughout the entire process. I already knew what to expect from the service dept. but was reallu happy when Brian walked me through the entire facility and showed me everything from the accessories store to the garage where there must have been enough space for 50 mechanics... and it was clean! A+ in my book for Rallye... and Brian! Thanks for a great experience. More

This is my second car from Rallye BMW. After the first, I wasn't sure I'd go back, but working with Nick Soldo this time was the best car buying/leasing experience I have ever had (and I do one every three y wasn't sure I'd go back, but working with Nick Soldo this time was the best car buying/leasing experience I have ever had (and I do one every three years). I couldn't get any other dealers to match the price from Rallye. Nick and the whole deal / pick up experience were superb. Luis spent all the time my wife and I needed to explain and go over all the new technology and earnestly urged us to come back at any time with questions or for a refresher. These guys are the best. I can't recommend them enough. Now we'll have to see if the service dept. can match the buying experience! More

This is my second purchase with this dealer and with this CA. This is the place to go for a good deal. As for service I have always been satisfied and a loaner car has always been given when required. A p CA. This is the place to go for a good deal. As for service I have always been satisfied and a loaner car has always been given when required. A plus if you live nearby is that the give a free car wash once a week. More

I made an appointment to get my tire replaced at this dealer at 1pm the next day. When I showed up, they couldn't find the tire. I waited there for three hours for them to "find" the tire for my car. dealer at 1pm the next day. When I showed up, they couldn't find the tire. I waited there for three hours for them to "find" the tire for my car. I have road hazard warranty for my vehicle so this should have been a free replacement. The dealer kept insisting that they would repair the tire if they could not find the right size/model. I said "NO" and insisted on a new tire. The dealer did not offer me a loaner vehicle or an option to leave my car overnight. I waited there for three hours! I'm a very powerful man. Some people would pay over $400/hour for my time. And I threw that time away at the dealership because of their incompetence. More

The process of buying my first BMW after 27 years of Caravans and Jeeps was absolutely flawless, from the presentation made by Rich DeAngelo, to the picking up of a beautiful 328i X drive on March 16th. Caravans and Jeeps was absolutely flawless, from the presentation made by Rich DeAngelo, to the picking up of a beautiful 328i X drive on March 16th. I recommend both Rich and Rallye very highly and look forward to dealing with them in the future. More

I just moved out from NYC with my family and this was my first Rallye purchase- definitely not my last!! From the moment we walked into the showroom and each visit or telephone call thereafter we have ne first Rallye purchase- definitely not my last!! From the moment we walked into the showroom and each visit or telephone call thereafter we have never experienced a level of professionalism and ease of transaction that Nicholas Soldo and his team showed us. Everything, including price, advice, service, location and staff can not be beat. To not buy at Rallye is to not experience the full BMW experience!! More

In the beginning of this month, I dropped off my BMW X5 to the Ralley BMW dealer in Westbury,NY because my blue tooth stopped working all of the sudden without any symptons of bad functioning. Two days lat to the Ralley BMW dealer in Westbury,NY because my blue tooth stopped working all of the sudden without any symptons of bad functioning. Two days later advisor Christopher Blanco called me up and tells me that the Blue tooth can not be fixed and the TCU has to be replaced. Cost of this service including parts and labor $ 940.00. I asked him if he was sure and he said that they tried everything and can not even be activated. I told him that I wouldn't fix this problem this month but maybe in April. Same day I went to pick up my car and while I am driving back home my blue tooth, after I personally tried to activate it, starts working again. I called the advisor Blanco and asked him if they even checked my car in those two days or simply cleaned it because I was charged $ 143.39 for a wrong diagnosys and would fair an apologie and a relative credit for those unfair charges. After realizind that I wasn't going anywhere with my point with a long conversation with advisor Christopher Blanco I explained all this matter to his supervisor and even the supervisor Anthony of the Service department couldn't admit and apologize for that clear mistake and didn't want to credit back those $ 143.39 charged for a service never performed because if they really ever did it, I would not have still today a perfectly working blue tooth. I am so glad that I didn't authorized advisor Christopher Blanco to fix an inexisting and /or made-up problem because today I would have $ 940.00 less in my banking account . You want to trust them but this is not the 1st time that things like that happened in the past in this Westbury dealer (for example suggesting to change oil and filter when both where changed a week earlier by another dealer). More