Rallye BMW

My recent purchase at Rallye went smooth from when Mr. Barbera introduced himself to me until when Mr. Pichardo felt comfortable that I understood the workings of the vehicle to let me go. After going thr Barbera introduced himself to me until when Mr. Pichardo felt comfortable that I understood the workings of the vehicle to let me go. After going thru the dealers inventory Mr. Barbera came up with exactly what I was looking for.We had a very entertaining test drive as I had a verbal altercation with another driver. Mr. Barbera remained professional and encouraged me to just keep going and enjoy the vehicle. I loved it and bought it on the spot. Mr. Barbera went over payment options, car fax report, vehicle maintenance report as well as all of the options that this car came with. At that point I was directed to Mrs. Baer, who is the business manager for Rallye. We sat down and went over the financial portion of the purchase. Mrs. Baer suggested 4 or 5 products that I at first rejected. I followed up with a call the next day and during my conversation with Mrs. Baer I took 2 of the policies. 2 days later, I went to the dealer to take delivery of my vehicle. Mr. barbera and I wnet thru the balance of the paperwork and went to the delivery area of the dealer. They were busy at the moment so we went back to Mr. Barberas desk. We were talking about cell phones and the next thing I know Mr. Barbera presents me with a copy of Verizon phones that my vehicle will read for Bluetooth. Then Mr. Pichardo from delivery comes over and we head back to the devlivery area. Mr Pichardo then spends the next 45 minutes going over the features of the vehicle. He programmed my phone, ipod, and garage door openers for me. After about 20 minutes I had to convince Mr. Barbera to leave because he wanted to stay during the delivery. When I departed I felt as if I owned this car for a month! All three of the employees that I delt with left me with a business card and clear instructions to please call if I had any questions whatsoever. They are very professional at what they do and seem to all be well informed in regards to what they do. More

Overall satisfaction especially with SA David O'Neill! Two thumbs up! I would definitely recommend him and Rallye with all my friends looking for a great dealership. Two thumbs up! I would definitely recommend him and Rallye with all my friends looking for a great dealership. More

Good service by Rallye however disappointed by the "tire insurance" company Rallye contracted with. I needed 2 tires both covered by the insurance plan. Rallye informed me that the insurance company c "tire insurance" company Rallye contracted with. I needed 2 tires both covered by the insurance plan. Rallye informed me that the insurance company can only replace 1 without a visable inspection. It became necessary me me to make an additional appointment to replace the 2nd tire. More importantly I now had to drive with a faulty tire. Can Rallye find an tire insurer that TRUSTS Rallye to make decisions? It's really unbelieveable! They're large enough and should be able too. This is a reflection on Rallye. More

+Customer service is very friendly and professional. Take great care to explain the service proecess and also provide helpful info on how to use various features on the car. I find most of the Rallye staff great care to explain the service proecess and also provide helpful info on how to use various features on the car. I find most of the Rallye staff easy to work with and enthusiastic about their jobs. More

The service was excellent. I am impressed by the level of attention, interest, and the overall superb handling of my vehicles maintenance. Though the M3 is an excellent vehicle, it requires specialized atten attention, interest, and the overall superb handling of my vehicles maintenance. Though the M3 is an excellent vehicle, it requires specialized attention due to it's complexity. I was very pleased with the professionalism and the superb outcome of this most recent visit. I recommend Rally BMW without reservation. I wish I had "discovered" them a long time ago, since I have owned a few of these remarkable machines. Dr. Pabon More

Scheduled maintenance plus 3 problem issues. As always, check-in effortless and professional, requests accurately noted, repairs competently done. Phone followup during repair process. Loaner. Car return check-in effortless and professional, requests accurately noted, repairs competently done. Phone followup during repair process. Loaner. Car returned in spotless condition. Another excellent experience with Rallye BMW More

Made a scheduled appointment a day prior to appraise my 6-series convertible for trade-in on a new 535xdrive that I also wanted to test drive. As soon as I got there I was not given a welcome feeling mo 6-series convertible for trade-in on a new 535xdrive that I also wanted to test drive. As soon as I got there I was not given a welcome feeling most luxury car dealerships take pride in. Giving them the benefit of the doubt I was greeted by a Joel a salesman who hastily ran my 6-series through CarFax and immediately began to express concern over a odometer conflict being reported. His direct response was that there would be no way I would get a fair trade in value for my car since the odometer had been tampered with. To automatically assume I had tampered with the odometer before investigating the matter and realizing it was a clerical mistake that is common with most NY inspection centers due to misread mileage was one of many mistakes he made. After consulting with the official appraiser Joel realized the car was in great condition and reassured me that he would take care of the matter with CarFax (still waiting to see if this has been done). He still managed to use phrases like, "giving you the benefit of the doubt" and "in good faith" regarding the issue. When I asked for information regarding the vehicle he wrote down BMWUSA_com, "Build Your Own" to reference where I should go. Ideally most dealerships would provide you with a brochure with detailed information-- I got a business card and a website I obviously knew about. After explaining to me that he had another car to deliver to a customer he referred me to Kareem to test drive the car. Kareem was incredibly courteous and helpful with all my questions and really should be acknowledged as having the right customer service attitude. Not only did he take his time in explaining what wonderful features the car had but had a genuine way of representing the brand as a loyal BMW enthusiast. He's the only reason they get 2 stars. When I returned from the test drive I approached the front desk and inquired about test driving the GT version of the 5 series I was interested in buying. I was told "NO" immediately by a salesperson sitting by the receptionists' desk before I even expected a response. I couldn't really make an informed decision since the car wasn't available on the show room floor so minutes later when I met with Joel to obtain the appraisal form I asked again. His response was that there was one available but "didn't have the time to take it out with me" and said "Kareem most likely wouldn't be able to." At that point I was so appalled by the way I was being treated I left. My experience made it clear that from the moment I met Joel he had no interest in selling me a car or was too much in a rush to take me seriously. Witnessing several sales associates just sitting around the showroom floor walking about made me wonder why I was approached by Joel who had an appointment to deliver a car within minutes of my arrival. The other salesman who obviously didn't take the time to really see if a GT was available also made it clear to me that his initial opinion led him to believe I didn't deserve the opportunity to test drive the vehicle. I'm a current owner of a BMW 6 series and really ashamed that this is how they treat a loyal BMW enthusiast and a potential new car buyer who didn't just walk in expressing interest in a vehicle but made a appointment. If the sales team didn't "have enough time" to test drive a car with me don't ever waste my time and request me to visit your dealership. More

Had my first service done on my BMW. Excellent service and was done in less than an hour. Everyone is friendly and the waiting area is nice. So far, so good. and was done in less than an hour. Everyone is friendly and the waiting area is nice. So far, so good. More

I was there on Wed. June 8th 2011. I was told previously that I needed rear brakes and told this to the person handling my car. Everytime I have been there someone always comes to me before any works gets that I needed rear brakes and told this to the person handling my car. Everytime I have been there someone always comes to me before any works gets done and explains that yes you need such service and here is why. This time NOTHING and only came to me after the brakes were done. At this point I do not even know if I really needed rear brakes or it was just done for the hell of it. On the receipt is the same basic thing, Customer states needs rear brakes. Again on the receipt I it would usuall say like worn pads need replacement. Then he tells me my rear tires will not pass inspection. He should have told me before any work was done becasue I would have just asked for my car back. I went to 2 gas stations about the rear tires and both said they would pass. The only reason I couldnt get the inspection to pass is I have a large chip in the windsheild. The other thing now is on the hood where there are 2 chrome pieces 1 is missing. I had called the the service dept. to see if they can look at the photo when I brought the car in to make sure I did have both (I am not looking to blame you if it was already off). I was told someone would call me back and no one has. I am extrememly disappointed in the quality of service I received this time. More

I am very happy with the service here. Matt stays on top of your car when in for service. I would recommend him and this dealer of your car when in for service. I would recommend him and this dealer More