Rallye BMW

MY 2009 X5 needed its 45,000 mile service. Was able to set up an appointment easily. When discussing what needed to be done, it was also determined that the fuel injectors needed to be service. Initially set up an appointment easily. When discussing what needed to be done, it was also determined that the fuel injectors needed to be service. Initially I thought that it was an addon since it is not covered on the free maintenance plan. When I got the vehicle back it did accelaerate much smoother. Don't know if the fuel injector service was the reason but I want to believe so since the other service was a routine oil change. This is my 4th X5 and have laways delat with Ralleye. More

George answered all my questions prior to and after delivery. He knew all the answers and got back to me promptly on questions that needed research. He was courteous and friendly and presented the veh delivery. He knew all the answers and got back to me promptly on questions that needed research. He was courteous and friendly and presented the vehicle I was interested in very clearly. Amanda explained the financing options very well and came up with rates that were better than I could obtain on my own. More

I have been a very loyal customer and have spent over $4,000 this year on repairs to my car. I have consistently been given a hard time about things that should be routine and friendly. For example, th $4,000 this year on repairs to my car. I have consistently been given a hard time about things that should be routine and friendly. For example, this company is the only place that has been under the hood of my car in the last year and they have done many repairs and services. This last time, I was told they were having trouble opening the hood. They finally got it open (after a full day of waiting). There was a problem with the bolts or something. They wanted to charge me for a very minor lube and fix. These guys have been the only folks that ever lifted the hood. If there was a problem in the past, only they would have either spotted it or caused it. Either way, given how loyal I have been, this should have been a no brainer to take care of. Also, they have all of our records in their system. However, they never seem to look at them whenever we go. This last time the "tech" told Mr. O'Neill there was an oil leak or something. I told Mr. O'Neill that his company had already done a ton of work fixing leaks and changing gaskets. It turns out there was no leak at all. It seems the last time they worked on the car, they did not clean up the engine so it looked like a leak. This is ridiculous. Either the tech made up the leak problem to see if I would bite or the prior crew should have done a better job. If they had looked at the records before hand, they would have seen all of the work done. Finally, they sent us a card saying we are in there "platinum" club and entitled to a 15% discount on repairs and labor. Great. Except that my wife forgot to bring the card and we didn't realize until after the bill was paid and the car home that they did not provide the discount. When we called they gave the lame excuse that the card needs to be presented at time of service. So basically, despite the computers and the invitation to be in the plan, that fact is not stored or kept up to date when you visit. Usually, when you have a loyalty card, you can simply give your phone number and the fact that you have a card appears. Not with these guys. And don't get me started about the visit I had before this one. In March of this year, I did a lot of maintanence work on the car which cost me about $3,200. This work included cleaning the fuel injectors and changing the engine coolant. In August of this year, my wife took the car back for some additional work (on the car door). After inspection, the tech recommended some additional work including cleaning the fuel injectors and changing the engine coolant. Not aware that they had just done this work, my wife said ok. When she came home with the invoice I was beside myself. How could they possibly recommend work that they had done only a few months earlier. Doesn't anyone there look at the service records! I called back and left a message. They agreed not to charge us for the work. Very nice. They agreed not to charge me for work they should never have done in the first place. What if I didn't keep my prior invoice? How could I have ever objected. I thought it was part of the dealership's service to keep a record of all work done. And did they offer my anything for my troubles, No, of course not. A simple refund, that's it. I am not sure if these guys are dishonest or just incompetant, but it is getting annoying and extremely frustrating. More

Joel couldn't have been any easier to work with. He explained everything well. Both he and Louis were patient while explaining the ins and outs of the car. I would highly recommend your dealership. explained everything well. Both he and Louis were patient while explaining the ins and outs of the car. I would highly recommend your dealership. More

Joel, as he has been in the past, had all the sale documents ready to go when I got to Rallye. Any questions I had about the car were answered immediately and any concerns were quickly addressed. As documents ready to go when I got to Rallye. Any questions I had about the car were answered immediately and any concerns were quickly addressed. As I have done in the past, I will continue to recommend both Rallye and Joel to my friends. More

I cant recommend the dealership and more importantly, my sales rep., Bill wagner, more enthusiastically! I have been a BMW customer for over 15 yrs. and have never had a nicer, more pleasant, easy and accom sales rep., Bill wagner, more enthusiastically! I have been a BMW customer for over 15 yrs. and have never had a nicer, more pleasant, easy and accomadating experience with any dealer or rep. Mr. Wagner is exactly the type of person you wish every sales person would be when buying a car; friendly, informative, no pressure and genuine. Not only did he take care of our deal with alacrity and consideration for my needs, he actually took time out to make a few phone calls that ended up resolving a problem I had had with my previous car and dealership that saved me over $1000 dollars! He did what the previous dealer said could not be done( or didn't try hard enough) in ten minutes! I had a very unusual situation just prior to my recent purchase which required several emails and phone calls to resolve and Bill responded to each and every one within minutes, saving me a lot of unecessary leg work and time. As a busy physician, I could not be more appreciative. When I did pick up the car, all the employees involved with returning my old car and demonstrating/ teaching me the features on my new car, were all friendly, patient and knew their stuff! Again, I highly recommend Rallye BMW and when you go there to get a new car, ask for Bill Wagner. I promise you will not be disappointed! Dr. Roger Hans More

I serviced our 2006 BMW with Rally for years , and it was time for a new car, so working with Michael was just great ,no pushing or pressure , went back a few times and then we waited for the new designed 20 time for a new car, so working with Michael was just great ,no pushing or pressure , went back a few times and then we waited for the new designed 2012 - X3 model that Michael said would fit our needs. So we had one built to our requirements and colors . Very ,very pleased with Michael and the staff. Mr. & Mrs.Campanella More

I was looking to lease a new car but unsure which brand. I walked into Rallye and met Richie. He was extremely helpful. We took a test drive in the 328XI and Richie explained all of the options. This was t I walked into Rallye and met Richie. He was extremely helpful. We took a test drive in the 328XI and Richie explained all of the options. This was the seller! He spent alot of time with me and he realized that this was going to be a big decision. He was very patient and not pushey. It was a truly a nice experience. More

Service was outstanding. I got exactly the car I wanted at a great price. The whole process was easy and straightforward. I would definitely come back for my next lease. at a great price. The whole process was easy and straightforward. I would definitely come back for my next lease. More

This is my second purchase from BMW. Everything was smooth and easy. Our salesperson found the car to suit our needs. This is my third time working with him. I previously brought a family member who smooth and easy. Our salesperson found the car to suit our needs. This is my third time working with him. I previously brought a family member who also purchased a vehicle. More