Rallye BMW

Twice took my car for a recall and service.Told Oneill both times that brakes made screeching noise.Both times he declined to acknowledge that the problem even existed.Meanwhile the brakes keep screeching both times that brakes made screeching noise.Both times he declined to acknowledge that the problem even existed.Meanwhile the brakes keep screeching al the time More

I took my 07 335i to Rallye NOT for regular service - oil change, brakes and etc BUT to upgrade my suspension. My upgrade was custom and somewhat complicated because I requested to install performance suspen change, brakes and etc BUT to upgrade my suspension. My upgrade was custom and somewhat complicated because I requested to install performance suspension (not part of my car) mixed in with M3 suspension elements. I'm a BMW enthusiast and needed to discuss my project in details to make sure we have a complete understanding of ALL details I'm requesting. Communication was properly escalated to the appropriate knowledgeable supervisor who was in continuous contact with me until we worked out all of my special requests. Throughout all phases of this project I felt comfortable knowing and understanding what's going on, what's next and etc. Rallye has a structure for dealing with special projects like mine and I observed it from the beginning to the end. I'm a very satisfied customer and have been their client for years. Although I normally don't bother with leaving reviews, I thought this case was a lot different and might interest some enthusiasts out there. Everything went well, the car is reborn with new muscular legs. I hope this helps someone out there in their research ....... More

We have leased three previous times from Ralley BMW and we must say the attitude of sales personnel have gone down progressively since our first purchase. Other than the general manager, the sales personne we must say the attitude of sales personnel have gone down progressively since our first purchase. Other than the general manager, the sales personnel were cold, withheld important information and was not open to "any" negotiation. On this last purchase, the first salesman was so arrogant and phony that we had to ask for another sales man. Only because we like the BMW did we remain at this particular Ralley. It does have a wide variety of selection of cars. Attitude of personnel needs much work, particularly since this is such a luxury car to purchase. Very disappointing and frustrating. More

THE EXPERINCE WAS A TEN (EXCELLENT) THE SERVICE REPRESENTATIVE WAS VERY PROFESSIONAL. THE AGENCY WAS VERY ACCCOMODATING. MY STATE INSPECTION NEEDED TO BE DONE AND I JUST TOOK THE CAR IN WITHO REPRESENTATIVE WAS VERY PROFESSIONAL. THE AGENCY WAS VERY ACCCOMODATING. MY STATE INSPECTION NEEDED TO BE DONE AND I JUST TOOK THE CAR IN WITHOUT AN APPOINTMENT. More

Car notified dealer it needed brake fluid flush- dealer called and accomodated my schedule for appt.Car service was completed in 1.25 hours as expected. Came out washed and ready to go. Very organized deal called and accomodated my schedule for appt.Car service was completed in 1.25 hours as expected. Came out washed and ready to go. Very organized dealership that delivered an excellent customer experience More

Denny Kwon from Rallye BMW was the best car dealer I have ever been fortunate enough to do business with. He was friendly, professional, and came through on every promise re: my new BMW coupe. I look forwa ever been fortunate enough to do business with. He was friendly, professional, and came through on every promise re: my new BMW coupe. I look forward from purchasing from Mr. Kwon in the future. More

The simplest way to put it is I would trust no other. From designing my car to rates I am always at ease cause I know Nick will always look out for me, From designing my car to rates I am always at ease cause I know Nick will always look out for me, More

The battery in my wireless key starter was dead, and I wanted them to replace it because my car was under warranty. I first went to the service center in the back before I brought my car in because it was wanted them to replace it because my car was under warranty. I first went to the service center in the back before I brought my car in because it was something that I thought would take almost no time, and they told me the battery was $13! The battery could be purchased across the street at Home Depot for $2.97! So I bring the car in as a walk in appointment with David O'Neill and he tells me that they need to change some of the brake fluid and it is going to be 30-40 minutes. I was told my another service advisor for this kind of work it was absurd. ENDED UP TAKING 50 MINUTES for this kind of work. They are too backed up and unorganized for there no good. Complete waste of time, it was easier to just walk to home depot and buy the materials myself then waste the hour at Rallye because they couldn't even care and don't value your time... the worst part about this whole thing is that they are trying to sell my on an extended warranty plan by sending me things in the mail, and I don't understand why I would PAY FOR SOMETHING TO BE MORE INCONVENIENCED in the first place. THEY HONESTLY DON'T CARE AT RALLYE UNLESS YOU HAVE A X6 because then you get special treatment. They said that everything was okay with my car but less then an hour after I get the car back there is a snapping noise when I open the drivers door and I have to take it back to this Rallye or another BMW and get treated like trash again and be told that it isn't going to be covered. It is enough, my father has a 535xi and had so many problems that the dealership didn't care enough to give him a new car when his broke down over 10x, yet they just wanted to deal with him by giving him 6 free months. THEY DON'T CARE AT RALLYE about you. More

The staff was extermely friendly, accomodating, quick, responsive and helpful. I was able to get what I wanted in a timely fashion and had all my questions answered along the way. I am more than satisif responsive and helpful. I was able to get what I wanted in a timely fashion and had all my questions answered along the way. I am more than satisifed with my new car, and the best part is they had the exact car I built on my own in the showroom so I didn't need to wait for delivery. Was really great to get what I wanted when I needed it. More

The dealership was overbooked and I had to wait 2 hours for service. I had an 11:30 appointment and my car didn't get logged in for service until 11:45. I will never get a Saturday appointment again. Wa for service. I had an 11:30 appointment and my car didn't get logged in for service until 11:45. I will never get a Saturday appointment again. Wait time was unacceptable. More