Rairdon’s Volkswagen of Everett

On Wednesday, I test drove a Honda Accord. The salesperson, Anthony, was very nice. Upon returning to the dealership, I was offerd the vehicle to test drive for the day. Then the manager came out salesperson, Anthony, was very nice. Upon returning to the dealership, I was offerd the vehicle to test drive for the day. Then the manager came out and asked for a $500 deposit to test drive the car to work and back. Reluctantly, I gave him two debit account cards (in otherwords, paid cash) from which he immediately WITHDREW $500. I returned the vehicle late afternoon on that same Wednesday and the manager took my two debit cards, saying he was going to credit them the $250 each while I went to look at cars with the salesman. When I returned, he handed me my cards and I thanked him and left, planning to return tomorrow to look at other vehicles. It's after the close of banking business on FRIDAY afternoon and I still have not received the money back in either account. When I called and asked Anthony to inquire about it, he said it takes a few days and it might not even be until Monday. Livid, I called the dealership and was told by Mike, in finance, that I should call my two banks and ask them why the money wasn't deposited. Needless to say, I will NOT be returning to Pignataro Volkswagon for ANY vehicle, ever, and I would strongly advise against anyone else's doing so. More

I walked into Pignataro VW dealership just to look at the new Passat. My salesman was Jeff. He was friendly and very knowledgeable. He let me take a car for a test drive and answered all my questions about t new Passat. My salesman was Jeff. He was friendly and very knowledgeable. He let me take a car for a test drive and answered all my questions about the car and it's bells and whistles. He made me a very good offer for the car and I bought the car. I love a dealer who is no pressure! I took the car back a few days later to have an accessory put on and everyone was so nice and friendly. They went above and beyond my expectations. I would send any one of my friends who is looking for a Volkswagen (or any car for that matter) to see the wonderful staff at Pignataro. They were so great that we are going to get our daughters car there too. More

SINGLE FEMALES STAY AWAY THEY TRULY DO TAKE ADVANTAGE OF YOU!! LIKE STATED BELOW THE CAR LEAVES WITH MORE PROBLEMS THAN IT CAME IN WITH AND THEY MAKE UP BOGUS BILLS!!!! WHEN I QUESTIONED THE CHARGES I EXPER YOU!! LIKE STATED BELOW THE CAR LEAVES WITH MORE PROBLEMS THAN IT CAME IN WITH AND THEY MAKE UP BOGUS BILLS!!!! WHEN I QUESTIONED THE CHARGES I EXPERIENCED NOTHING BUT DISRESPECT AND WAS FORCED TO PAY THE BILL BECAUSE I WAS SO EMBARRASSED AND UPSET THAT I WAS ALMOST CRYING. WHEN I RAN OUT OF THE BUILDING AND WAS TRYING TO REGAIN COMPOSURE SO THAT I COULD DRIVE AWAY I WITNESSED A FLOCK OF SALES MEN STARING OUT THE WINDOW LAUGHING AT ME. THIS WAS TRULY ONE OF THE WORST EXPERIENCES OF MY ENTIRE LIFETIME. More

horrible service dept, wayyyy overpriced, plus they take long time to figure anything out. i have more problems once they are done working on it then before i took it in. plus they sent me bogus bills. cant long time to figure anything out. i have more problems once they are done working on it then before i took it in. plus they sent me bogus bills. cant wait to get rid of my vw. stay away from this place More

I purchased my 2005 2.5L Jetta just under 3 years ago. I have had nothing but problems. 11 times within the first 6 months of purchase (all ranging from minor to major including all the cylinders needing r have had nothing but problems. 11 times within the first 6 months of purchase (all ranging from minor to major including all the cylinders needing replaced). Again at 55K miles (Serpentine Belt) and then again at 90K miles (Electrical) and now at 104k miles (Needs new Transmission and more!). The words from my mechanic (really shows how honest he is cause every mechanic is looking to make a buck or two off of repairs) "I don't recommend repairing it, there are more problems then just the transmission and it is only going to fail again, shortly). This is what my diagnosis stated "The current mileage is low for the kind of failure diagnosed. As noted there is extensive work of an expensive nature that needs to be done, and it is highly probable that this failure in process began well before customer purchased the vehicle and may have been masked or at least attenuated to the degree that it would not be obvious to the consumer. The malfunctions in the transmission are intermittent and may have been easily missed by the average driver. Because the transmission system is sealed, the burnt contaminated condition of the transmission fluid would not be available to even a average mechanic, and the check engine light may have been off if any active codes were erased before vehicle was sold. In conclusion it is difficult to accept that the seller of this vehicle was unaware of the transmission problems when the car was sold." Just the idea that they knowingly sold me the car with a BAD TRANSMISSION only shows they are the cheap "make a buck" salesmen with no integrity. Not to mention when I brought the vehicle to their repair shop on the 90k repair, I spent over $1000 just on diagnosis, 1+ weeks in the shop with no rental, and they still couldn't find the problem. I pulled the car out and brought it to another mechanic which cost me half as much and had it repaired in 2 days! So what should have cost me $400-$500 cost me $1495.00...... I am currently in the process of talking with someone between, Pignataro VW, VW Credit and VW of America and they are all sending me in circles back to one another. Sick to my stomach, I really am........ More

We brought our beloved '05 Jetta in for an oil change and ended up leaving with a brand new 2012 Jetta that we love. Eric in Service was our first contact and he was awesome. He answered ALL of my questions ended up leaving with a brand new 2012 Jetta that we love. Eric in Service was our first contact and he was awesome. He answered ALL of my questions over the phone and built up the rapport I required to make the next step to bring our car in for the first time. Raj was FANTASTIC and set us at ease. He took care of us every step of the way and we feel GREAT about our whole experience. We ate lunch with the employees and everyone was friendly and made us feel welcome...even when we were eating their food. WE WILL DEFINITELY SEND OUR FAMILY TO PIGNATARO, RAJ, Lonnie and Eric! More

RUN, do not walk away from this place! While everyone is aware of slimy car dealer horror stories, Pignataro comes out on top. We got the typical bait and switch. We had an email confirming exactly what w aware of slimy car dealer horror stories, Pignataro comes out on top. We got the typical bait and switch. We had an email confirming exactly what we wanted and what we would be given for our trade-in (The trade-in had been approved on an earlier visit). We show up and they are unwilling to honor their own quote. On top of that the sales guy Raj throws a big scene about how we went behind his back. We were contacted by their own internet guy asking if we would buy this weekend. I have purchased several cars over the years and I am a VW owner. The management at Pignataro must be condoning the total lack of integrity shown by their sales staff. We should have read the other reviews that also gave these guys poor ratings. While there are some car salesmen who are at their core good people, none of them work at Pignataro. Bottom line they give VW a bad name. More

My 2000 VW Golf died while driving down the interstate so I towed it to Pignataro. I explained that I thought the car died due to a bad catalytic converter. The Check Engine Light had been flashing just be I towed it to Pignataro. I explained that I thought the car died due to a bad catalytic converter. The Check Engine Light had been flashing just before the car died (only flashes for a bad catalytic converter). They ran their diagnostics at told me that the car had died due to a spark plug that had broken, not the catalytic converter. The service employee again stated that fixing the spark plugs would fix the problem, so I could take the car to my normal service center. I paid over $250 for four spark plugs installed. Drove off the lot and had my car die not ¼ mile down the road. I called back to Pignataro and was told to pay for a tow truck to bring it back and they would take another look at it. I then asked to talk to the service manager who said, “We fixed the problem, the came in not running and you were able to drive it off the lot.” More

Dishonest, say anything to make a sale, still using old sales tactics to force you to buy, sleazy, slick, over bearing sales staff! Putting $2000 above sticker as NW Adjustment - this is just a way to get sales tactics to force you to buy, sleazy, slick, over bearing sales staff! Putting $2000 above sticker as NW Adjustment - this is just a way to get more money out of you. Just go to Carter VW they told me without even asking they make $1300 at the sticker price which I respected the honesty - that amount is fair given the overhead and the man's commission. No Haggle - No hassle! More

Jack Pennington is the friendliest, most accomodating service manager I have ever met. In an effort to provide a level of service that turns customers into loyal customers he emphasizes to his departmen service manager I have ever met. In an effort to provide a level of service that turns customers into loyal customers he emphasizes to his departments' employees what it takes to make a "customer," a "loyal customer." In a word...integrity. He and his department take full responsibility for what they do. If it is fixed right the first time, no one ever hears about it, but if it isn't fixed right the first time...EVERYBODY HEARS ABOUT IT, but in a way that is non-threatening, and it becomes a learning experience, and not a witch hunt, or accusational, public blood letting. Jack has the best possible resources, too. he has 3 technicians that are the most talented I have ever had the pleasure to meet. Randal Fenton is the shop foreman, and the encyclopaedia/genius/master technician whose knowledge, and level headed, un-emotional, tactful, meaningful explanations are, in almost every case the right ones...period. Robert Sween, a deeply talented, and entertaining technician who can explain the most complicated system/component in a simple, distinctly refreshing, and entertaining way, and it will be right on the money. Sean Ash, a serious, detail oriented technician with experience in independent repair situations...professionally, that have rounded him into the one guy that, if one of the technicians, or salespeople, or finance people need something done on their own car, by golly they want Sean to do it, because it will be done right, will work right, and it will be done efficiently...ie., on time. The personnel within Mr. Penningtons' department are second to none. It is my understanding that there are 2 more technicians with combined experince, in Volkswagen, Porsche, and Nissan that combine to OVER 50 years...in just 2 men...Dave, and Tom. Without question, if you want your Volkswagen fixed correctly, and as soon as is humanly possible, then Pignataro Volkswagen is your ONLY choice in Washington state. Unequivocally, they are the best at what they do. In a business that handles the mysterious combination or emotional attachment for a customer to his, or her car, and the downright mechanical, cut, and dried mechanism involved, there is no other place to get a feeling of understanding for your "attachment," and the unemotional mechnical "coldness" of a machine balanced out. I have never been disappointed, and I have personally bought a GTI, a Passat, and a "New Beetle" convertible, and my ex-wife even bought a car, used, an Audi, and has it serviced there too, with great reviews, and expectations not disappointed. Joe, and Tony Pignataro are excellent owners, because they reward, and retain talented people. I think most everybody that works for them are some of the best at whatever they do. Freindly goes a long way, and everybody is freindly. More