Rainbow Northshore Buick GMC - Service Center

The work was done timely however when they called to tell me it was done they didn't leave me a voice mail. I saw I had a missed call and had to call back to find out what they needed. Then everyone was bu me it was done they didn't leave me a voice mail. I saw I had a missed call and had to call back to find out what they needed. Then everyone was busy so I was on hold, I had to call back a second time to find out that indeed my truck was done. When I went to pick up my truck the service manager said, "it's out back somewhere" and I had to go find it myself. It was parked almost at the very back so I had to walk around clicking my remote to find it. Not the best customer service but that service manager has been that way to me before. Doesn't care one bit about the person. I take it there because it's closer than Hammond. There are certainly ways for them to improve their customer experience. More

You made it easy.. I would thank..Your 3 service associate and the cashier but you haven't shown them down below in a service area with their name and picture for me to show my appreciation. associate and the cashier but you haven't shown them down below in a service area with their name and picture for me to show my appreciation. More

Thank you for the great service, I was treated well and fairly! Great Service!!! Thank you for the great service, I was treated well and fairly! Great Service!!! fairly! Great Service!!! Thank you for the great service, I was treated well and fairly! Great Service!!! More

Not one employee wore a mask even though a sign was on door requiring them. I was the only person in the dealership with a mask on. Even when the service advisor came to my truck and saw I had a mask on door requiring them. I was the only person in the dealership with a mask on. Even when the service advisor came to my truck and saw I had a mask on, she did not wear one. Then she got into my truck with no mask. I have no idea if the service tech wore one or if the wiped down my truck after working on it. 7:30 am oil change took an hour, I do not understand what takes so long. More

This dealership is always striving to do their best . The owner speaks to me and calls my name when he sees me . The other staff do the same thing . The owner speaks to me and calls my name when he sees me . The other staff do the same thing . More

Rainbow Buick GMC has the most experience sales and finance departments available on the Northshore. Rainbows service department is second to none! Their service and repairs are done by a professiona finance departments available on the Northshore. Rainbows service department is second to none! Their service and repairs are done by a professional team members in a timely and professional manner More

We have bought two of our three GM vehicles at Rainbow and have them all serviced there. Two pickups and a Tahoe. If you make an effort to maintain your GM vehicles as evidenced by the ages (2002, 2006 and have them all serviced there. Two pickups and a Tahoe. If you make an effort to maintain your GM vehicles as evidenced by the ages (2002, 2006 and 2008) of ours as well as their mileage (600,000+) collectively you will get your moneys' worth and then some. My question is why this Dealer Rater doesn't mention the service people by name. It included sales, management, finance and internet. Why not service? More

Unexpectedly I needed a car battery. I showed up without an appointment and was greeted in a friendly manner. Received prompt same day service. Thank You an appointment and was greeted in a friendly manner. Received prompt same day service. Thank You More

Made an appointment thru Sena in the service department. Service was quick and additional work had to be done that was pointed out by the great service inspection. Sena explained all the details and repairs Service was quick and additional work had to be done that was pointed out by the great service inspection. Sena explained all the details and repairs were made to my satisfaction. I have always had great service and friendly staff at Rainbow. More

Brought my truck in for service and Sena and the Service Department took great care of me. Truck was done in a timely manner and everything was addressed. Department took great care of me. Truck was done in a timely manner and everything was addressed. More