Rainbow Northshore Buick GMC - Service Center

Por su efeciancia y seriedad. Me gustan como trabajan,eso lo admiro mucho y por eso les tengo un gran aprecio, Me gustan como trabajan,eso lo admiro mucho y por eso les tengo un gran aprecio, More

Had an issue and they found a way to get it resolved. It was clear that they wanted me happy and were willing to do everything in their power to make it happen. I appreciate the attitude and willingness It was clear that they wanted me happy and were willing to do everything in their power to make it happen. I appreciate the attitude and willingness to get to a solution. There has definitely been a change in this dealership over the past few years. They are seeking their 5 star rating and so far, they've earned each time that I've needed them. They are responsive, courteous, and organized. Everything that you'd want to have in a service department. More

Dealership's Service department is very efficiently run by knowledgeable, responsive, courteous, and helpful personnel. by knowledgeable, responsive, courteous, and helpful personnel. More

Great! Fast friendly service. I was in and out in no time for my oil change. Fast friendly service. I was in and out in no time for my oil change. More

Phenomenal customer service, answered all questions I had, will buy again here in the future had, will buy again here in the future More

Service center did a good job. I was outing the door within an hour or so. I was outing the door within an hour or so. More

I have purchased several vehicles from Rainbow over the years and the Service Department was a big part of that decision. Fred and Sena are always accommodating, courteous, and provide excellent service. years and the Service Department was a big part of that decision. Fred and Sena are always accommodating, courteous, and provide excellent service. More

Came in for an oil change and tire rotation, which was done while I waited. Good experience as everything was done correctly in a reasonable amount of time. done while I waited. Good experience as everything was done correctly in a reasonable amount of time. More

This review is to express my extreme dissatisfaction with the recent service experience at Rainbow Vehicle Service Department. My wife brought her vehicle in for service due to a faulty thermostat (stuck op the recent service experience at Rainbow Vehicle Service Department. My wife brought her vehicle in for service due to a faulty thermostat (stuck open), resulting in: * No air conditioning: A critical safety issue, especially in hot climates. Fogged Windshield. * Reduced power steering: Compromising vehicle control and driver safety. * Inaccurate temperature gauge: Making it difficult to monitor engine temperature. * Check engine light illuminated: Indicating a potential engine problem. * Parking sensor error: A minor inconvenience but indicative of potential electrical issues. Despite acknowledging the severity of these issues (especially the thermostat malfunction), the service department: * Refused to keep the vehicle for repairs: Citing excuses like staff shortages, parts backorders, and the holiday season. * Insisted the vehicle was "safe to drive": Despite the significant safety implications of the issues listed above. * Refused to provide written confirmation of vehicle safety: Despite my repeated requests. I am deeply concerned about the safety of my wife and other drivers due to the service department's negligence and dismissive attitude. The lack of urgency and professionalism displayed by the service advisors and mechanics is unacceptable. I have been a loyal GMC customer for many years and have purchased numerous vehicles from them. However, this experience has severely damaged my trust in the brand and in Rainbow specifically. I am seriously considering switching to a different vehicle brand and will certainly never purchase a vehicle from Rainbow. I request the opportunity to speak with the General Manager or Owner of Rainbow to discuss these serious concerns and how the service department can improve its operations and customer service. More

Great service department. I love the dealership especially Eric ! I will always buy a Buick! I love the dealership especially Eric ! I will always buy a Buick! More