Rainbow Northshore Buick GMC

Great dealership, but they can’t seem to find what is wrong with my Yukon. 4 years in a row at the Service Dept after Thanksgiving. Kept it 2 weeks last year. Going on 3 weeks now. wrong with my Yukon. 4 years in a row at the Service Dept after Thanksgiving. Kept it 2 weeks last year. Going on 3 weeks now. More

Horrible service. They attempted to return my vehicle with a DEAD rat inside of it. The smell was unbearable. Then they “cleaned” my vehicle and tried to return it to me again after a week. Still smelled with a DEAD rat inside of it. The smell was unbearable. Then they “cleaned” my vehicle and tried to return it to me again after a week. Still smelled like dead animal and they couldn’t even vacuum out the rat droppings in my cup holder. They also “forgot” to take out the plastic bag that the rat tore to shreds and urinated inside of it. After arguing with them, my insurance adjuster and myself decided to take my vehicle elsewhere to get cleaned. A quote from the service manager after I said I was taking my vehicle and never returning in the future.. “Perfect” was his exact words. Some manager he is.. in summary an absolute horrible service department. More

This dealership went over and beyond to make me feel like i was home. Great team with great attitudes. I will be doing business with them again. i was home. Great team with great attitudes. I will be doing business with them again. More

The work was done timely however when they called to tell me it was done they didn't leave me a voice mail. I saw I had a missed call and had to call back to find out what they needed. Then everyone was bu me it was done they didn't leave me a voice mail. I saw I had a missed call and had to call back to find out what they needed. Then everyone was busy so I was on hold, I had to call back a second time to find out that indeed my truck was done. When I went to pick up my truck the service manager said, "it's out back somewhere" and I had to go find it myself. It was parked almost at the very back so I had to walk around clicking my remote to find it. Not the best customer service but that service manager has been that way to me before. Doesn't care one bit about the person. I take it there because it's closer than Hammond. There are certainly ways for them to improve their customer experience. More

I went to them to search for a specific car, instead of telling me they were unable to locate it and letting me choose, they lied saying that it had the features that I specifically stated I wanted, hoping telling me they were unable to locate it and letting me choose, they lied saying that it had the features that I specifically stated I wanted, hoping I wouldn't notice, and then tried to lie saying that they never said it had those features when I called them out on it. More

Great work, in a timely manner for an all day drop oil change and tire rotation. Vehicle was done by noon. Thanks for your service. change and tire rotation. Vehicle was done by noon. Thanks for your service. More

For the second around, great experience buying a vehicle from Frankie Conques. The next time we need a new vehicle it will be purchased from him. Professional, knowledgeable and friendly. We got very acc from Frankie Conques. The next time we need a new vehicle it will be purchased from him. Professional, knowledgeable and friendly. We got very acceptable price on the trade in and the new vehicle. More

Boy if you want something done... Frankie Conques is your man! I needed help getting a reliable sales person at one of his other dealerships and he made the calls and got me the most amazing guy. Thank you F man! I needed help getting a reliable sales person at one of his other dealerships and he made the calls and got me the most amazing guy. Thank you Frankie! More

Justin Smith was outstanding during the process of buying a new Yukon. He answered all of my tough questions and handled everything, making this a pleasant experience. a new Yukon. He answered all of my tough questions and handled everything, making this a pleasant experience. More

You made it easy.. I would thank..Your 3 service associate and the cashier but you haven't shown them down below in a service area with their name and picture for me to show my appreciation. associate and the cashier but you haven't shown them down below in a service area with their name and picture for me to show my appreciation. More