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Rafferty Subaru
Newtown Square, PA
4,808 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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4,808 Reviews of Rafferty Subaru
February 08, 2017
Rafferty Subaru was great the sales staff and managers were awesome. They really made me feel at home. I had such a good experience I would definitely recommend the d was great the sales staff and managers were awesome. They really made me feel at home. I had such a good experience I would definitely recommend the dealership to my friends and family. More
by Missey
Employees Worked With
Na
February 08, 2017
Dani was so helpful! Dani really helped me get all the information I needed. It was hard for me to get into the dealership being an older woman and Dani really made it eas Dani really helped me get all the information I needed. It was hard for me to get into the dealership being an older woman and Dani really made it easy for me to understand everything about their dealership. More
by Happywith3
Employees Worked With
Dani Cavone
February 08, 2017
Buying car I love my new car. Rafferty's sales team was superb and made my buying experience smooth and easy. Would recommend to friends and family. I love my new car. Rafferty's sales team was superb and made my buying experience smooth and easy. Would recommend to friends and family. More
by Linds82
Employees Worked With
Samantha
December 14, 2016
Great sales experience, Jen is the best! This Review is for SALES and not service. I purchased a new 2017 Subaru Forester (Touring) from Rafferty in December 2016. The entire process from This Review is for SALES and not service. I purchased a new 2017 Subaru Forester (Touring) from Rafferty in December 2016. The entire process from pre-sales (Kevin, shout out!) to Sales (Jen, amazing smart woman) and Finance (Tom, easy to deal with, no pressure) was flawless. Purchasing a Subaru here was a very positive experience. We crossed shopped with Toyota (RAV4 Hybrid) and the main selling point for getting the Sub? The experience at the dealership. The staff know their cars and trims and options and i never (NEVER) felt pressured, lied to, or just there as another person to make a sale to. They care and it shows. Thanks Rafferty! More
by inwerds
Employees Worked With
Jen Prestia, Kevin Tran, Tom (from finance)
September 28, 2016
customer service not a priority had an appt and somehow the guy decided not to be there for the appt. 10 minutes waiting for someone else to talk to us...while 4 salesman stand the had an appt and somehow the guy decided not to be there for the appt. 10 minutes waiting for someone else to talk to us...while 4 salesman stand there doing nothing and a salesman preferring to eat a cupcake instead of wait on a customer. what a shame.....dude that was a 30k cupcake.hope it was REALLY GOOD....guess you don't need the sale. absolutely awful customer service. More
by cupcakesinsteadofsales
Employees Worked With
K Tran
July 23, 2016
Professional friendly experience I had a good experience dealing with Rafferty. Keith my sales rep was one of the best that I've had over the years. The dealer had a nice amount of c I had a good experience dealing with Rafferty. Keith my sales rep was one of the best that I've had over the years. The dealer had a nice amount of cars on their lot. Finance & GM (Joe) were pleasant & we worked out the numbers rather quickly without a lot of back & forth. The detail department was a bit sloppy but Keith took the car back & they went over it again. Overall I had a pleasant experience dealing with Rafferty. More
by Julie
Employees Worked With
Keith Harden
June 20, 2016
Poor communication We have owned several Subarus, and when we moved to PA, we were pleased with Rafferty, but we always waited for service. If you wait to have service, We have owned several Subarus, and when we moved to PA, we were pleased with Rafferty, but we always waited for service. If you wait to have service, you're ok, but if you need to leave the car in order to go to work, it may not get worked on that day. Indeed, they may not even look at it. You may not find out that the car has not been looked at until you call them. If there is something major wrong with the car, they are great about giving you a loaner. However, it is a shame that either they over-schedule themselves or just cannot get all the work done. Some of the service people are respectful and helpful. At least one is quite rude. More
by Chris123
Employees Worked With
Brent, Paulette, Mike, Owen, Ed, Joe
April 30, 2016
Customer Service and Honesty Very poor customer service and sales not honest about warrenty. Bought car in Cherry Hill and because I had a complaint the owner told me not to brin Very poor customer service and sales not honest about warrenty. Bought car in Cherry Hill and because I had a complaint the owner told me not to bring car back for service. Bought car in Cherry Hill and not Rafferty so don't bring it back for service to them. Did not buy car because of dishonesty on warrenty and price much higher than Cherry Hill. More
by Dee12345
Employees Worked With
Service department and owner.
October 21, 2015
Rafferty Subaru is the best!! I traded in my 2010 Legacy and bought a 2016 Legacy from Andre Tocci and had an extremely pleasant experience! Andre was quick in getting us to test d I traded in my 2010 Legacy and bought a 2016 Legacy from Andre Tocci and had an extremely pleasant experience! Andre was quick in getting us to test drive different models and provided extraordinary customer service, He assisted in every way possible to help me get settled in the new car, and I drove away very satisfied!! Andre even followed up several days later to see how everything was going with the car and promptly answered all questions that I had. Love my new car and Rafferty Subaru!! More
by nburman14
Employees Worked With
Andre Tocci
August 29, 2015
Awful service I purchased a used forester from another dealership out of state, the previous owner lost the spare key. The dealership I purchased from told me they I purchased a used forester from another dealership out of state, the previous owner lost the spare key. The dealership I purchased from told me they would pay for the new one, and I could go to my nearest Subaru dealer to obtain the key and they would reimburse me. The nearest dealer was Rafferty about 5-10 minutes from me, which seemed great. I stopped in to order the key, at around three on Tuesday they said they would call me when it came in and I could come back around the same time to get the key installed. Incredibly easy. They called on Wednesday late afternoon, the key had arrived, I was impressed with how quick it came! So I called Thursday morning to schedule my appointment for around 2:30-3:00 that afternoon. The woman I spoke with first told me my key did not exist because I did not purchase my car from Rafferty. I was confused so I told her I had already paid for the key. She sighed and said "well I can't find it." I explained to her that I got a phone call telling me my key had come in. She replied with "ok you can come in at 2:00 to get program it" I explained to her that I was unable to get there by that time because I work and I had spoken to Someone the previous Tuesday saying I was able to come in at 3:00. She told me "we won't do it after 2:00 there's nothing I can do." Everything she said was with attitude, from the time she picked up the phone until the time I hung up. I drove to the dealership at about 2:45 and they took my information (could not find it again) and said they would program the key. The man I spoke with there was very apologetic about what happened, however it still confuses me as to why the woman in the phone was not more understanding. It costs nothing to be nice. More
by Klh
Employees Worked With
I don't know
