Rafferty Subaru

THIS DEALERSHIP DOES NOT VALUE ITS CUSTOMERS Please be careful before using this dealership. They do not value their customers. I recently purchased a 2018 Subaru Forrester. I asked for the in Please be careful before using this dealership. They do not value their customers. I recently purchased a 2018 Subaru Forrester. I asked for the installation of a trailer hitch in order to use a hanging bike rack. The rack was put on order and I was charged $895.00 for the rack and installation, which I though was extremely steep. My sales associate claimed that installing the rack required 4 hour of labor and removing the bumper. That was a lie and the hitch was installed in less than two hours. While purchasing the car, I noticed that they carried Thule bike racks. While the hitch was on order, I went on line and ordered a Thule Aero Helium III bike rack from Amazon so I would have the bike rack when the hitch was installed. The salesman never informed me that a special version of Thule rack, which the dealership sold, would only work on the Subaru hitch. By the time a got around to setting up the hitch, the thirty day return period had passed. When I tried to return the hitch, the dealership blamed Amazon and refused to allow me to return the useless hitch. I wanted to buy a different hitch to use with the bike rack that I purchased. Basically Rafferty told me that despite the fact that I purchased two brand new automobiles from them that they would do nothing. I tried to explain to them that I was a loyal customer and to at least meet me half way toward purchasing a compatible bike rack since they never informed about the compatibility problems with a Thule hitch. The sales manager Stephen Mills said that they did not care and the salesman Steve Heck was extremely rude and dishonest. This is not a customer friendly dealership. Avoid them like the plague. More

Happy customer Just a little note to say how pleased I was about your service to me last week on buying a beautiful new Subaru Impreza. Dan B.. was my salesman He Just a little note to say how pleased I was about your service to me last week on buying a beautiful new Subaru Impreza. Dan B.. was my salesman He helped me in many ways from the time I got there until the time I left. We took a test drive and the car ran beautifully. They were the only dealers I went to. Becky More

New car purchase Just picked up second Subaru from Rafferty. Excellent experience all around. Christina Cavone (internet sales) and sales person Owen Cunningham (hand Just picked up second Subaru from Rafferty. Excellent experience all around. Christina Cavone (internet sales) and sales person Owen Cunningham (handled purchase details) along with Bob ( trade processing) , Tom (finance etc. ) and person giving info on specific operation of vehicle electronics , were very customer focused and communicated most effectively thru out the entire process from negotiation to sales to delivery. Highly recommend checking with Rafferty when in the market for a new Subaru. More

Extremely happy with my 2017 Outback! I can't tell you how pleasant the Rafferty family of employees made my visit to their showroom. My brother in law purchased an 2016 Outback last year. I can't tell you how pleasant the Rafferty family of employees made my visit to their showroom. My brother in law purchased an 2016 Outback last year. From the first time I rode in it, I loved it! So I went out to Rafferty to see if I could get into a Subuaru. They made it work! I worked with Jeanette. She was awesome! She was patient, kind and very thorough explaining the details of each car model. Also, the accounting department was wonderful explaining everything about the purchase in detail. Lastly the young man that went over the details of how everything operated on the car was very informative. I leased my Outback and when my lease is up I will be out to Rafferty for sure! It was an incredibly pleasant experience! More

Great experience buying 2017 Crosstrek Rafferty staff treated me with respect and made the car-buying process stress-free, even fun. Jennifer responded to my internet inquiry promptly, gave Rafferty staff treated me with respect and made the car-buying process stress-free, even fun. Jennifer responded to my internet inquiry promptly, gave a price quote I was pleased with, and answered my follow up questions with courtesy and accuracy. Jason, showroom salesman, did a great job explaining and demonstrating the features of the car and the dealership, which helped me to select the car that was best for my lifestyle. He took the time to show me how to get started with some of the tech features that were new to me, and he showed me the engine as well. He even helped transfer my sport racks from my old car to the new one. I didn't feel rushed, and when I left with my new car I felt happy and confident. There were no hidden charges as one finds at some dealerships, and I received a good trade-in allowance, so it was a very fair deal overall. Dan in finance was efficient and courteous as he completed the paperwork. I purchased a few extra accessories and received a discount and great service from the parts department. Josh was extremely helpful with my questions about hitch-mounted bike rack installation. In the three days since my purchase, my salesman Jason has followed up by phone to answer any questions and he remains available if any needs arise. I have also received email follow-up from Jennifer. I couldn't be more pleased with Rafferty Subaru. This dealership is about 45 minutes from my home, but because I am so impressed so far, I plan to return and use them for service appointments. They apparently have 90 loaner cars available at no charge. I love my new Crosstrek and would highly recommend this car and this dealership. More

Love my car Bought my 2015 WRX Limited new from Rafferty. I love my car! It is amazing in all weather conditions. I can't believe how fast it is for having such a Bought my 2015 WRX Limited new from Rafferty. I love my car! It is amazing in all weather conditions. I can't believe how fast it is for having such a low displacement engine. More

Repeat customer of Rafferty Subaru I bought my 1st new vehicle from Rafferty Subaru in 1999 and several more used vehicles and another new vehicle since, including my most recent purcha I bought my 1st new vehicle from Rafferty Subaru in 1999 and several more used vehicles and another new vehicle since, including my most recent purchase, a used 2014 Outback. I found that Rafferty Subaru is a nice place to do business and have always had a pleasant experience. The staffs are friendly and courteous. I bought my vehicles through the help of Rafferty salesperson Mr. Ronnie B. He is very knowledgeable, friendly, and courteous; always answers inquires and concerns promptly and pleasantly. Rafferty Subaru stands behind their warranty. As some of my purchases were used, a couple of minor post-purchase concerns surfaced. Mr. Ronnie B. and the staffs were very helpful in getting an amicable and satisfactory solution. I would recommend Rafferty Subaru to a friend. More

New Car!!! Very nice experience. Had a lovely Christina call for the last four months, and finally decided to give a try to get a new car. Jeanette was wonderful Very nice experience. Had a lovely Christina call for the last four months, and finally decided to give a try to get a new car. Jeanette was wonderful very helpful. I went home with a car. Happy Day. More

Best Dealership Ever Wouldn't have bought my new Subaru anywhere else. I traded in my Forester and bought a new WRX. Great brand, great dealership, great experience overa Wouldn't have bought my new Subaru anywhere else. I traded in my Forester and bought a new WRX. Great brand, great dealership, great experience overall. More

It really is all about you Rafferty is such a family oriented dealership they really make you feel like you're part of their family. I would recommend to all! All in all, it was Rafferty is such a family oriented dealership they really make you feel like you're part of their family. I would recommend to all! All in all, it was an experience I am happy with and glad I came to them for my next car. More