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Rafferty Subaru
Newtown Square, PA
4,844 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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4,844 Reviews of Rafferty Subaru
September 25, 2020
Took my car in for a leak In the headliner. Got my car back with water damage because they left it out during hurricane. Carpet was soaked and my car had a musty mold smell because they left it sit outsid back with water damage because they left it out during hurricane. Carpet was soaked and my car had a musty mold smell because they left it sit outside with the windows up for a week waiting for a part. They wanted to charge me $1100 for new carpet for damage that occurred when in their possession knowing it was coming in for a leak. Ed Murrin was nasty when I spoke to him about the damage. Became defensive and aggressively put in writing that he would replace carpet after arguing and telling me I was insulting him by asking for it in writing. Threw a pen after breaking it from writing so hard on a business card. My dash display came back with a film discoloration and they will not replace. Finally had new carpet installed. Justine in customer service was awesome. Unfortunately the whole experience was awful despite Justin being as great as he was. Had to take my car directly to a detail shop and pay $150 to have the soaked carpets shampooed. Still had a musty smell before dealership finally replaced the carpet because I had in writing how much damage was present from the wate when detail shop received it right from the dealership. More
by MacWilliams
Verified CustomerEmployees Worked With
Ed Murrin
September 25, 2020
I had the best time with Jeanette at Rafferty! She was always professional, kind, and personable. She was extremely knowledgeable about the car I was interested in. always professional, kind, and personable. She was extremely knowledgeable about the car I was interested in. More
by Jeninardmore
Employees Worked With
Jeanette Prestia
September 25, 2020
Team Rafferty provides a friendly, professional, organized environment as well as a clean showroom AND service center. Jeanette is so knowledgeable about Subaru and cars in general. What I appreciat organized environment as well as a clean showroom AND service center. Jeanette is so knowledgeable about Subaru and cars in general. What I appreciated the most? She asked if I wanted to see under the hood of the Ascent as opposed to showing me where I can stow sunglasses and coupons. More
by StevieB
Employees Worked With
Jeanette Prestia
September 25, 2020
Really appreciate how Jen ensured that she was prepared in advance of our visits to test drive and purchase the car we chose which made made everything go so smoothly. We found her to be extremely knowledg in advance of our visits to test drive and purchase the car we chose which made made everything go so smoothly. We found her to be extremely knowledgeable and a pleasure to do business with. More
by W Grigg
Employees Worked With
Jeanette Prestia
September 25, 2020
Hello Rafferty!It was time for us to trade in our 2007 Hello Rafferty! It was time for us to trade in our 2007 Forester that we bought from a friend (used ) in 2010. Prior to our visit, (September 23, 20 Hello Rafferty! It was time for us to trade in our 2007 Forester that we bought from a friend (used ) in 2010. Prior to our visit, (September 23, 2020) we communicated with Rafferty staff on-line. The communication was informative and did not pressure us into a decision. (we communicated with Marissa, I believe) The moment we entered the parking lot, we felt comfortable due to "safety" signs to protect us from Covid and our warm greeting from masked Jeanette as we entered the building. Jeanette commented on the year model of our Forester as she observed our pulling into the parking lot. We immediately knew she was knowledgeable. Jeanette made us feel welcomed and proceeded to inquire about our car and reveal her affection for Subaru and its quality. Jeanette especially emphasized the Rafferty staff's patience and willingness to please. When we were reaching the step for a "test drive" Jeanette took our licenses to be copied and she noticed that my birthday was the next day. The test drive was informative and Jen was extremely patient as I fired my questions. Covid wise---Jen wore a mask the entire time (as we did), wiped down the vehicle before we entered, kept her distance and made hand sanitizer readily available. We returned to Rafferty to pick up our Forester 2 on my birthday and I received a cake and a gift from Jeanette. Ha! To top it off, a balloon was attached to our new car. Ok, who does that? I appreciate that a salesperson went out during a pandemic-to buy gifts for a new customer--went shopping for a stranger. The gifts and greetings were wonderful--but--more importantly--Jeanette's information, honesty and advice were exceptional. Jeanette gave me her cell number. I told her that she might be sorry she gave this to me--believe me-- I had many questions. This was my 65th bday so therefore, I am technologically challenged. Seriously, my husband, Lou , and I were so very satisfied with our experience.. We are blessed to have been lucky enough to deal with Jeanette. Our finance man was also excellent and personable. (Josh) Josh was informative and patient. He really eased us into understanding the warranty extension. Josh's patience gave us time to think about our past experiences with technology. It also gave us time to contemplate our future plans of possibly traveling with our Forester when our world is somewhat back to normal. Interesting--patience, not pressure encouraged us to go the extra mile with the warranty. Thanks to all-- I hope to see Jeanette and Josh again. I also feel so comfortable asking questions in the future (hopefully not too many) Sincerely, Rita Porrreca More
by ritamaryporreca
Employees Worked With
Jeanette Prestia, Josh Fitts
September 24, 2020
The service was good. People were helpful and friendly. My loaner car was ready for me when I arrived. The service writer contacted me to advice me what was needed and again when work was completed My loaner car was ready for me when I arrived. The service writer contacted me to advice me what was needed and again when work was completed More
by SILVERSPUR17
Employees Worked With
Tom Midwood
September 24, 2020
From a wonderful leasing experience with Andre to efficient, friendly, and trustworthy experience with the service department, Rafferty is great. Nice recent facility renovation , too. efficient, friendly, and trustworthy experience with the service department, Rafferty is great. Nice recent facility renovation , too. More
by Laurie
Employees Worked With
Others good , don’t know names, Tom Midwood
September 22, 2020
Rafferty Subaru never ceases to amaze me with their service. They are a true definition of excellent customer service. All the departments work flawlessly well together. service. They are a true definition of excellent customer service. All the departments work flawlessly well together. More
by Boi
Employees Worked With
Bryan Bennett
September 22, 2020
Rafferty is a superior dealership with a long history of superior product and service. I have been a Rafferty customer for at least twenty years. I never had a reason to complain about Rafferty or a Subar superior product and service. I have been a Rafferty customer for at least twenty years. I never had a reason to complain about Rafferty or a Subaru. More
by PDS610
Employees Worked With
Joseph Montoro, Justin Barbieri, Dan Vitale, Brent Knarr, Nick Capatasto, Subaru Reputation , Tom Midwood, Jackie Farley, Mike Colquitt
