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Rafferty Subaru

Newtown Square, PA

4.9
4,842 Reviews

4700 West Chester Pike

Newtown Square, PA

19073

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4,842 Reviews of Rafferty Subaru

November 11, 2020

Great experience. Nick was very knowledgeable and respectful of our time. It was really helpful having someone go over all of the features and how to use them. Love the car! More

by Karen V
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Rafferty, Nick Siolek, Josh Fitts
Nov 11, 2020 -

Rafferty Subaru responded

We couldn't have asked for better feedback, Karen! It's wonderful to hear that Nick delivered such an attentive and informative car-buying experience. Thank you for choosing Rafferty Subaru - we wish you many happy miles in your new vehicle!

November 10, 2020

I called with a problem I was experiencing & fortunately the representative mentioned an immediate opening which I took. The representative had the problem corrected at no chg. Thank you for your excellent More

by PBHESSONTHEGO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Barbieri
Nov 10, 2020 -

Rafferty Subaru responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Rafferty Subaru, and if you ever need anything else, don't hesitate to come back and see us again!

November 10, 2020

Service was done promptly and efficiently. The facility was excellent about COVID-19 protections. When another patron came in without a mask and claimed a medical exemption, the manager politely told him t More

by Another satisfied customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie Farley
Nov 10, 2020 -

Rafferty Subaru responded

Thank you for trusting Rafferty Subaru to get the job done. The health and safety of our customers remain top priorities and I am glad to see that our team made the right impression. We look forward to your next visit

November 10, 2020

Great service. Very accommodating. Discussed work Great service. Very accommodating. Discussed work requested as well as other routine maintenance recommended. Easy drop off and pick up given curre More

by PROFJB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Rider
Nov 11, 2020 -

Rafferty Subaru responded

We're so glad we could make your service visit straightforward and attentive! Thank you for trusting Rafferty Subaru with your repair and maintenance needs!

November 09, 2020

It was my first time bringing my new car in. There was no direction in the Bay Area. Maybe not leave people sitting in their cars would be more professional. More

by Cathleen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dylan Perko
Dec 02, 2020 -

Rafferty Subaru responded

Cathleen - I sincerely apologize for the confusion here. We do strive for efficient and communicative service, and I would be more than willing to speak with you directly about what happened so we can improve going forward. Please don't hesitate to give me a call. Thank you, Ed Murrin - Service Manager - 610-353-6900 x 111

Dec 02, 2020 -

Cathleen responded

Thank you for your response, however, it was not timely. I have since been back for my car inspection. Although the service was fine and I knew the process, I can’t help but wonder why you state the inspection is free. It is not. Between my oil change earlier in the month and my “free “ car inspection I paid the same amount that I paid my local mechanic for the same services less. The emissions portion was not 70.00 for my local mechanic. I also don’t understand why you send coupons that are not honored.

November 09, 2020

Very friendly and supportive. I came in to buy a car in a hurry and Mike from sales department give a very comprehensive overview of the cars and offered good price. More

by Xin Yi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Myers, Mike Driscoll
Nov 09, 2020 -

Rafferty Subaru responded

Thank you for taking the time to review us, Xin! We appreciate your support and are glad to hear that Mike earned your five-stars. Congratulations on your new vehicle and safe travels! We hope to work with you again at Rafferty Subaru!

November 09, 2020

Steering wheel filthy when car was given back to me. I have picture of wipes used to clean if you’d like. Almost $400 for what was done is way too high. More

by PEISCHA13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nick Capatasto
Dec 31, 2020 -

Rafferty Subaru responded

We do strive for thorough service at a competitive price here, so I am disappointed to see this review. I would be more than willing to speak with you directly about what happened to see what we can do to improve going forward. Please don't hesitate to give me a call. Thank you, Ed Murrin - Service Manager - 610-353-6900 x 111

November 09, 2020

Good communication of service desk. High quality service. Loaner program is excellent! Coupon card help me save money and a kind reminder! Will come back again! More

by sufenli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Billbrough
Nov 09, 2020 -

Rafferty Subaru responded

Thank you for choosing Rafferty Subaru for your auto service needs! We love to see this positive feedback and look forward to your next visit with us.

November 09, 2020

Dealership is able to take me in right away, provide a loaner, and finish the work very quickly. We had a leak that they immediately identified, and fixed! Great service. More

by Jay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie Farley
Nov 09, 2020 -

Rafferty Subaru responded

Hi Jay - thank you for taking the time to review Rafferty Subaru. We're grateful for your confidence in us to get the job done and we wish you safe travels!

November 07, 2020

The service is competent and the waiting area is beautiful and clean!! Dylan was friendly and competent as well!! I don’t live close to Rafferty, but I continue to have my car serviced there since I More

by KAKY29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Harden, Dylan Perko
Nov 09, 2020 -

Rafferty Subaru responded

Thank you for stopping by to review Rafferty Subaru! We're glad to hear that your visits to us are worthwhile and that our team continues to provide excellent service. I will be sure to share your kind words with Dylan and on behalf of all of us here, safe travels until your next visit!

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