Raceway Nissan

I choose not to get my car fixed with Raceway Nissan this time because I felt the price was TOO high for the service needed time because I felt the price was TOO high for the service needed More

This dealership is the worst 😫in the world 🌎the service Advisor Sam Nuno has the worst attitude of any employee ever. I towed my Nissan Ultima 2005 to be repaired, bought it from a retired man, and the car Advisor Sam Nuno has the worst attitude of any employee ever. I towed my Nissan Ultima 2005 to be repaired, bought it from a retired man, and the car was weather beaten and needed a lot of work, mainly immediately a battery, oil change, 4 new tires, and the technician said he is going to start working on it Monday, and Sam said he will call me Monday at noon to give me progress report. He never called, I had to call back to check at 3pm Sam put me on hold for 25 minutes and then he told me his technicians couldn't open the car or get inside to work on it. And I answered if you as a professional dealership cannot get to open the car what makes you think I can open it. I said you have the keys, and you have the car, get anyone in your organization to open it and start working on it, and I personally do not appreciate the fact that you didn't call me by noon as promised, that is not a professional behavior. He didn't like what I told him and said you know what come in a take your car we don't want to work on it, and I said last time I checked on the sign it said Raceway Nissan not SAM,S Nissan. I then refused to have this poor treatment service manager to handle my car, so I asked for a supervisor to deal with, and the supervisor they called him mark , but his name tag said Marcos. Anyhow he promised to handle my car, and to call me the next before noon. He never called back, by then I was upset at their poor treatment of a customer and not doing what he said he would do, and he proceeded to tell me that he wants me to tow my car away and he didn't want to service the house car, so Since I was treatment so poorly and un professionally, I pulled the car next door to RACEWAY FORD. AND I ALREADY PAID THEM 999,34$ ALMOST A THOUSAND DOLLARS WORTH OF REPAIRS, THE your service department lost such revenues for their extreme incompetence accusing the customer (me) of being rude for the simple fact that I spoke out of their incompetence, by not calling the customer as they promised. I think Sam numo, and his supervisor Marcos, both failed to service the customer as promised, at least to call back, as they were supposed to, to inform me about the work to be done, and what did to that point. They actually did nothing but lost the company revenues at least the $ 1000 dollars I already paid Raceway Ford fast lane . And the bottom line is they have poor performance and they didn't want me to pin point their poor performance and treatment by accusing me of being rude. I can say with confidence, that I was not rude, but I told them directly I didn't like their very poor customer service by not calling to inform me about the status of conditions of the repairs as they promised they would. And I think they lost your organization much needed revenues, I actually careless what they think of me, but I will always tell them as I am telling you now, that their servicing the customer is terrible and poor to say the least. You do with this information what you wish. But I am not a happy customer and I took my business elsewhere. And is the truth as you asked me for my feedback, for this survey and how I was treated. More

The staff was rude and the man that attended me was extremely rude my promise time was not for filled and it 1 and half more then that and when he told me to go Our side because my car was ready I wai extremely rude my promise time was not for filled and it 1 and half more then that and when he told me to go Our side because my car was ready I waited an additional 15 mins and the man didn’t care he should be fired he so rude the whole staff was rude even the guy that had came back from Lunch and was in the first station he literally was like i can’t help you go to the guys who checked you in horrible staff More