Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Raceway Nissan of Freehold - Service Center
Freehold, NJ
483 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
483 Reviews of Raceway Nissan of Freehold - Service Center
Sort by
June 12, 2013
I came into DCH Freehold with a Rogue that would not I came into DCH Freehold with a Rogue that would not accelerate as well as a few other issues. I was so nervous and confused as to what was wrong wi I came into DCH Freehold with a Rogue that would not accelerate as well as a few other issues. I was so nervous and confused as to what was wrong with my car. Jennine Lakes was AMAZING to work with! She not only calmed me down but assured me they would do everything possible to assist me and my car to its full service. DCH did more than that. The quality of care for their customers was outstanding. I’ve never been treated so respectfully, especially in a dealer, before. Jennine helped me with the whole process, and always made me feel like she and the DCH team, would make my car a safe place for me again. I really have no words for this excellent service. Cathy was also super sweet and helped assist me as well. The whole staff at DCH from driving into service center to the actual service people who worked on my car, all work as a team. I can’t tell you how much that’s appreciated. I would highly recommend Jennine, Cathy, and the whole DCH Freehold Nissan dealer. I’m a fan of Nissan cars anyway, but if I ever need anything else done, or looking for a new car, I will 100% come back and recommend to my friends and family. Thank you Jeninne!!! More
by ghgirl17
Employees Worked With
Jennine Lakes
May 25, 2013
Dear DCH Service, I am writing to let you know about my Dear DCH Service, I am writing to let you know about my experience. I took my car to be diagnosed because I felt the transmission was slipping, it wa Dear DCH Service, I am writing to let you know about my experience. I took my car to be diagnosed because I felt the transmission was slipping, it was losing power, and the ride did not feel safe. I explained all of this to you and within 30 minutes you came back and shared that it was the electrical grounds. You shared that ‘all of this was caused by the grounds and I would have to get it cleaned’. I asked my service rep if they took the car for a test drive and he said ‘no’ we just put it on the diagnostic machine. I was a bit taken a back. Yes I know I am a woman and god forbid we know a little more than where the gas tank is on the car. I asked my service rep to please take the car for a test drive (I can’t believe I had to actually ask for that), because in my opinion what was going on in my car was not just a grounds problem. Another 30 minutes passed and they found that all of the problems where based on the grounds and I was given a 500 dollar total to get it fixed. I asked ‘so this would fix the ride, the noises, the shifting, and the lack of power’, I was told yes. I decided not to do the work that day because something just told me otherwise. I paid my 130 diagnostic fee (which believe me you guys don’t deserve). I took my car to another Nissan Dealer. This is what was wrong with my car, Transmission Failure as I suspected it was slipping, My timing belt was broken (which could’ve caused me to have an accident if it snapped), and my lower control arms where broken (which was the instability that I told you guys about). How is it that another Nissan dealer was able to find all of these issues yet you guys failed to do proper mechanic diagnostics. The mechanic shared that if this car was taken on a test drive based on the noise coming from the engine, and the noises coming from the lower control arms when breaking (being broken), a good mechanic would’ve found these issues. There was nothing wrong with my GROUNDS. Go figure. I should’ve figured there was a lack of competence when on my paper from you it stated “needs clean an titening”… I am going to work with my bank to get my diagnostic fee back because you do not deserve it. Maybe next time listen to your customer instead of: 1. Thinking that the diagnostic computer can tell you everything 2. not doing proper mechanic work and investigate the issue, or did they not teach you guys that at mechanic school? Sincerely, Julie Veloz More
by JulieVeloz
Employees Worked With
Service Department
May 21, 2013
Recently I had scheduled my Nissan Sentra for routine service. Upon arrival I was greeted by Liz Triola. I have been a customer of Freehold Nissan since the mid '90s and had not previously seen or dealt service. Upon arrival I was greeted by Liz Triola. I have been a customer of Freehold Nissan since the mid '90s and had not previously seen or dealt with Liz. I have to say the vast majority of my dealings with Freehold Nissan employees have been cordial and helpful. However, my experience with Liz was exceptional ! She was very professional and knowledgeable yet personable and explained my service needs thoroughly, she also suggested certain services providing me with the pros and cons of having any one of the services performed during this service appointment. There was also a minor glitch with the information concerning my car on the dealerships database which she promptly corrected. Liz's handling of my service has impressed me to the extent that I feel it was worth sharing my experience and accolades with Freehold Nissan Service Department Customers. I hope other customers that have the pleasure of dealing with her are provided with the same excellent service she provided to me. I truly hope to deal with Liz on future service appointments with both of my Nissan vehicles. More
by chieftan1967
Employees Worked With
Liz Triola
February 04, 2013
The people and service are so friendly and humble. I have bought or leased many cars and this is the best dealership ive ever dealt with .will recommend this dealership and i lease a ford i will bring my for bought or leased many cars and this is the best dealership ive ever dealt with .will recommend this dealership and i lease a ford i will bring my ford to this nissan for future service More
by icedr024
Employees Worked With
Liz Triola
December 05, 2012
On Friday, Nov. 30 the battery on my car failed to start my 2010 Nissian Altima, 2-door coup. The battery terminal were eaten away by acid--acid was everywhere. The AAA mechanic said that "this destruction my 2010 Nissian Altima, 2-door coup. The battery terminal were eaten away by acid--acid was everywhere. The AAA mechanic said that "this destruction has been going on for a while." I said "I just had an oil change 10 days ago, November 20, 2012. " He said "There is no way, the Nissan service teck could miss this." I had to buy a new battery but this didn't bother me as much as being allow to leave their NEW million dollar service center with so little regard for my personal safety. I leave work at 10 pm. More
by Andy Lee
Employees Worked With
craig
October 26, 2012
I've taken my 2000 Maxima to them a number of times. In one instance, I had them fix a scraping noise coming from the front of the car. After they fixed it, the noise came back after a few months, so I had one instance, I had them fix a scraping noise coming from the front of the car. After they fixed it, the noise came back after a few months, so I had them fix it again. Again, the noise came back after a few months. I don't have the time to keep going back to them, so I won't. I had another issue with them too. Once I brought my car in for service to replace a rusted out muffler and exhaust pipe. When they were done with the work, they called me to come in and pick up the car. I had my wife drop me off with my (at the time) 8 year old daughter. When I got to the car, I noticed something hanging down underneath the car and I pointed this out to the service manager. Apparently, they had forgotton to put everything back together correctly. Am I glad I noticed it because, had I driven the car as it was, the dangling piece of metal would have definitely come off while I was driving and could have caused an accident. More
by jc9464
Employees Worked With
Wayne Pierce
November 03, 2011
I recently purchased a Nissan Juke. One of the best cars I've ever owned. It performs, stylish, great on fuel and I got tremendous value for my dollar as this vehicle came loaded. Their sales and service st I've ever owned. It performs, stylish, great on fuel and I got tremendous value for my dollar as this vehicle came loaded. Their sales and service staff are terrific! Professional, courteous and they take excellent care of me each time I am in for routine service. I would recommend them highly. If your in Central Jersey, and even if your not, if you plan a NIssan purchase, DCH Freehold Nissan is the place to go. Bill Neogra More
by wneogra
Employees Worked With
Stacey and Cory Newton
April 05, 2011
The top on my convertible was rotting after only five years and was garage kept. Nissan was no help at all but the people at DCH Freehold Nissan were so understanding and comforting to me. I am so happ years and was garage kept. Nissan was no help at all but the people at DCH Freehold Nissan were so understanding and comforting to me. I am so happy because I know I am right and the top never should have been in that condition after such a short period of time. Mr. Leone was wonderful and took the time to go over the entire situation with me and then Mr. Cottrell called and I was relieved that they understood and agreed with me. They replaced my top within a few weeks and it looks fabulous. Thank you to the wonderful people at this dealership for their find character. madalyn1@optonline.net More
by Pat Antoniello
Employees Worked With
Mr. Leone and Mr. Cottrell
November 23, 2009
I have given dch nissan dealership all 5's because they not only helped me find a car within my budget but they did it with such kindness. The salesman who helped me welcomed me with open arms and didnt ma not only helped me find a car within my budget but they did it with such kindness. The salesman who helped me welcomed me with open arms and didnt make me feel like I was being sold just a used car. Not only did mark just sell me a car but instead he made sure himself that it was the correct car to fit my life. Mark made me feel confident that I was choosing the correct vehicle and he was absolutely truthful and honest when it came to any questions or concerns that I had about choosing a vehicle. He was also so friendly and Without a doubt I will reccomend the dealership to my friends co workers and family when they are ready to buy a car. I am a very old school person when it comes to business deals and one thing i always look for is honesty. Mark Weber is without a doubt a honest man with family values that lead his approach on service. He isnt just about making a sale and thats what I appreciate most about him. More
by antney
Employees Worked With
Mark Weber
September 01, 2009
Congratulations...just wanted to let you know that Bill Sheehan in the Nissan Parts Department did an outstanding job today! His courteous attitude and genuine concern on the telephone yesterday and his a Sheehan in the Nissan Parts Department did an outstanding job today! His courteous attitude and genuine concern on the telephone yesterday and his assistance at the dealership today made a great impression on me. He was professional, considerate and most importantly resolved a minor issue with the storage of my spare tire in a very timely manner. More
by Michael Gross
Employees Worked With
Bill Sheehan
