Raceway Nissan of Freehold - Service Center

NISSAN DCH SERVICE The service consultant Eric Jacobsen was professional and knowledgeable. He had me in and out in less than two hours. No appointment made either. T The service consultant Eric Jacobsen was professional and knowledgeable. He had me in and out in less than two hours. No appointment made either. They seemed buttoned up. Part was available, I watched them check the car after repair. Kind of impressed. Good operation. Staff trained properly. More

Fantastic Service Department Freehold Nissan is fantastic. Their service department means Just that; service. Not the greasy, dirty, smells of smoke garage with the man you hav Freehold Nissan is fantastic. Their service department means Just that; service. Not the greasy, dirty, smells of smoke garage with the man you have to speak to answering with "Yeah" all the time. But polite, knowledgeable, helpful, and very willing to see to the little details of what needs to be done type of attention you just don't find in many places. More

Best customer focused service manager and friendly staff In September I discovered that the tires on my 2013 Quest were cupped after a tire rotation service. As I had less than 20K miles on the tires, I dec In September I discovered that the tires on my 2013 Quest were cupped after a tire rotation service. As I had less than 20K miles on the tires, I decided to go to the dealership for explanation. I sought Leo, the service manager, out without an appointment. Leo did not turn me away. Instead he sat with me, listened to my issues patiently, explained the tire design principles of Quest, and asked me if I had alignment done. I did not as we never hit a pot hole and only drove the Quest for long distance on highways. Then I remembered I did hit a bambi which clanked under the wheels for quite a few seconds before falling off. Leo made arrangements to do alignment on my van immediately (and with a discount). He also arranged a loaner car (which is a service I did not even aware) so I could run my errands. I was so glad that I took Leo's advice as the alignment was off. I bought my 2013 Quest new at this dealer. But I did not bring the van back for service thinking that dealer's prices were too high and there was no difference in services at dealership. But Leo made me feel that I was a valued customer. His attitude and approach showed me that he really cares about his customers. He made this Nissan service center stand out from other service centers. Because of him, I shall be a return customer. We only drive Toyota and this is our first Nissan car. Because of our good experience here, next time we will consider Nissan at this dealership too. More

Customer Service and Satisfaction are "Word One" at Freehold I've many experiences with auto service over the years and can honestly state that Freehold Nissan exceeds all others. The service is lightening fast I've many experiences with auto service over the years and can honestly state that Freehold Nissan exceeds all others. The service is lightening fast, even on a busy Saturday. The service advisors know their business and never make promises they can't fulfil. I am extremely satisfied with the service I have received to date and no worries about future service. More

This is what you call a real Dealer! Making the turn off of RT 9 and turning into DCH all I could say was "WOW". You can tell these guys are serious about this Dealership. I came from ano Making the turn off of RT 9 and turning into DCH all I could say was "WOW". You can tell these guys are serious about this Dealership. I came from another Dealer where you are treated as "the unknown customer" to DCH treating me like I just bought a fleet of trucks from them. I had to make a Express appointment using their website the night before and it was great. No hassle just "bring it in and we'll take care of you!!!! First time there I really wasn't sure what to expect so I showed up early and was pleasantly surprised they were open and a Service Consultant met me with a smile that said "Welcome to DCH!" Matt Cascello was excellent, took me in, kept everything simple and quick and I was out of there in no time. Beautiful clean waiting area with fresh coffee, bagels, TV and everything to make you comfortable. Trust me there is a big difference among Dealerships and I truly believe Nissan should look into it. DCH has earned their stars and I found my new car buying home with them. More

Incredible Customer Service I purchased my ‘09 rogue from this dealership Dec ‘08. Since then, I have only used DCH Freehold to service my car. Over the years, the labor can be I purchased my ‘09 rogue from this dealership Dec ‘08. Since then, I have only used DCH Freehold to service my car. Over the years, the labor can be pricy but the technicians do a great job. Jeanine (my usual service advisor) has always taken good care of me, never once pushed me to get unnecessary work done. Most recently, I brought my car in complaining of a strange thumping feel that did not happen frequently. It took the technicians a few days to repeat the incident, during which Matthew (my service advisor for this instance) provided a loaner car for free (something free from a dealership-crazy!!). To my dismay, it was my transmission. To make matters worse I was just past my warranty. I was not ready to buy another car nor drop many thousands on a new transmission. Matthew recommended to contact Nissan Consumer Affairs to see if they could help me out. The consumer affairs process was simple. After a call with the dealership, to discuss my case with Cathy, Nissan would cover the parts and I cover the labor. Hallelujah! I was and am ever so grateful to Cathy and her team! Matthew had the transmission ordered and within 3 days I had my car back - which had a courtesy detail job too! From an initially quoted $4900 job, I paid $1500. Considering I got my car (which I love) back with a BRAND NEW TRANSMISSION, a free loaner car while the issue was being diagnosed, a reduced labor cost and courtesy detail job - I think I made out pretty good :) Cathy has a great team of advisors and technicians – they went ABOVE AND BEYOND my expectations. They truly subscribe to great customer service which has kept me a loyal customer. Thanks again Cathy! More