Raceway Nissan of Freehold - Service Center

solve my problem Wonderfool Administrator, helped very much, very kind and knowledgeable, so nice with people. Thank you, Sidonne, for help with my problem. I apprec Wonderfool Administrator, helped very much, very kind and knowledgeable, so nice with people. Thank you, Sidonne, for help with my problem. I appreciate her professional work Tatyana Yankilevich More

Waiting for refund I paid almost $140 for a service that was prepaid. Alberto Zorrilla is too lazy to look up my VIN. He told me I didn't have the service with the new d I paid almost $140 for a service that was prepaid. Alberto Zorrilla is too lazy to look up my VIN. He told me I didn't have the service with the new dealership. In March, after speaking with corporate, Alberto Zorrilla found the information. I asked for reimbursement for the prior service. I had to go back to speak to Douglas, service manager. He told me on March 25th I would get a check within 3 weeks. Almost 5 weeks later, I return to the dealership and Douglas has no idea what I'm talking about. One of the service writers called me a jerk. Fyi- I called the day before and didn't receive a response. I had to call corporate AGAIN! I tried to call the GM three times. He never called back! More

Best experience ever!! I travel for work quite often and for my most recent trip I was in NJ. After a long day of meetings I was heading home to Pennsylvania and my car star I travel for work quite often and for my most recent trip I was in NJ. After a long day of meetings I was heading home to Pennsylvania and my car started to make a funny noise. Thankfully I was able to find your dealership. Not only did they take my car in which I assume was close to their closing time, they fixed my car and got me back on the road in no time!! They were soo friendly and polite, I couldnt have been happier with my experience, especially since I didnt even buy my car there. The Manager Doug couldn't have been any more accommodating!! What an amazing service team you have! More

Final problem resolution was great My wife and I were in need of a "new" car very quickly and we wanted a Nissan Quest but Nissan stopped producing them after 2017. Freehold Nissan was My wife and I were in need of a "new" car very quickly and we wanted a Nissan Quest but Nissan stopped producing them after 2017. Freehold Nissan was the only dealership that had several Certified Pre-Owned 2017 Quests to choose from and we purchased one only to discover on closer inspection several problems that needed fixing. The problems were not initially addressed to our satisfaction through sales and I felt I needed to pursue a better resolution. I was given Sidonne Hendricks, Business Development Associate, as my contact person and she, along with Service Manager Doug Monaco, acted on my behalf in getting the buy-in of the right people to get all my problems taken care of. Doug could not have been nicer in taking care of me and the service was done with great expertise. Kudos to Sidonne and Doug for taking a not so great car buying experience and converting into a win for Freehold Nissan customer satisfaction and their service center excellence. More

Dissapointed To say the least I was disappointed with your service department. I took my Nissan in for an oil change. When I checked in, I was told by the servic To say the least I was disappointed with your service department. I took my Nissan in for an oil change. When I checked in, I was told by the service manager that the procedure would take an hour and the courtesy car wash would take 15 minutes. After waiting 2 hours I went to the service manager and questioned the status of my car. The service manager checked the computer and said he would check the status. He came back and told me that the car needed 2 tires, transmission fluid change, and both the cabin filter and air filter needed to be replaced. I asked the service manager if the technician checked the filters he said Yes. I then explained to the service manager that the technician could not have checked the cabin filter or air filter because I replaced both filters the day before I brought the car in for service. He then tried to cover up his comments by saying the technicians only go by millage and do not always check the filters. At this point I asked the service manager if the technician would pull out the new filter and replace it and then charge the customer, he had no answer. I told the service manager to please get my car. After waiting two hours the car was not even washed. The service manager brought me my car and I left. To say the least, I was VERY disappointed with your service. I also had the tires checked. The fronts tires are at 6/32 and the back tires are at 4/32. The Nissan only has 34,500 miles on it. What kind of tires is Nissan putting on these cars? Robert Moye 732 610 2854 More