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RBM of Alpharetta

Alpharetta, GA

5.0
5,498 Reviews
What takes an exceptional Mercedes-Benz and makes it extraordinary? A dealer that believes the road you take to get your car is as important as the vehicle itself. That’s why at RBM of Alpharetta, we have a philosophy. That it’s not just about making the driving experience exhilarating. It’s about making the buying experience enjoyable. Because any high-end dealership can offer sensational handling. State-of-the-art components. Look-at-me styling. And pure luxury encased in glossy sheet metal. But we know it’s more than that. It’s elevating every customer to a “we’re really, truly glad you’re our customer” customer. It’s turning a handshake into a “how are the kids?” And answering any questions, no matter how basic or how many. It’s never pressuring for the sale, and always being respectful of someone’s time. It’s being willing to find the exact right car for the exact right person. And offering personalized service before they buy, with outstanding vehicle service long after they do. It’s the extra mile. And at RBM of Alpharetta, it all comes standard.
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345 McFarland Parkway

Alpharetta, GA

30004

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Showing 5,498 reviews

October 15, 2022

Juwan was wonderful. So patient and no pressure but encouraging without making me feel pushed. He even came in on his day off because it was our day off and we were abl More

by bhenson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto Manzur
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juwan Shields
Oct 22, 2022 -

RBM of Alpharetta responded

Thank you very much, Bhenson. We are grateful for the kind words, and we thank you for your business. RBM of Alpharetta is delighted to hear that Juwan could provide you with a professional and engaging buying experience. If there is anything we can do with regards to your new vehicle, please, let us know. We will be more than happy to resolve any concerns that you may have. Your complete satisfaction is paramount to us. Sincerely, RBM of Alpharetta

October 13, 2022

A great experience from the minute we walked in the door. Everyone bent over backwards to accommodate us. From Vadim to Lisa to Martin probably the best experience of buying a new car we’ve ever had. And to More

by Rich Parlontieri
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vadim Russu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Martin (who gave us an excellent tutorial)
Oct 17, 2022 -

RBM of Alpharetta responded

Thank you, Rich, for the kind words about RBM of Alpharetta. We're delighted to hear that Vadim took excellent care of you, and made you feel welcomed. Your complete satisfaction is our priority, and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

October 13, 2022

My family has purchased several vehicles from RBM Alpharetta over the pat few years, and Kyle has always been our person. He is a great listener, and always wants what we want and never pushes a sale More

by TerriE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Edson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Hina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

RBM of Alpharetta responded

Thank you, Terri for your loyalty and business! We hope that Kyle and the rest of our dealership can continue to delight you. Your complete satisfaction is our priority, and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

October 12, 2022

Mark was knowledgeable and worked with us nicely into getting our GLS. It was a pleasure. More

by Bobby56
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Higgs
Oct 17, 2022 -

RBM of Alpharetta responded

Hello, Bobby! We are thrilled to hear that Mark provided you with the high-quality experience you deserve. Thank you for taking the time to share your experience with us. We wish you all the best! Happy driving, RBM of Alpharetta

October 12, 2022

From the moment I walked in the door and throughout my purchase, I was treated with the highest level of hospitality. The fact that I purchased an older model did not affect the treatment I was shown. Tha More

by Mary B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramona Razavi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vadim Russu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : There was also a gentleman detailing the car that was extremely kind (I did not get his name)., Reagan Sparkman
Oct 17, 2022 -

RBM of Alpharetta responded

Thank you, Mary, for the wonderful review. We are pleased to hear that Vadim and the whole team at RBM of Alpharetta took excellent care of you during your visit. Congratulations on your new car and we look forward to seeing you for service. Best wishes, RBM of Alpharett

October 11, 2022

Juwan ashields was very helpful and professional. Very willing to look at options for used cars in the area. More

by vpmarchione
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Juwan Shields
Oct 17, 2022 -

RBM of Alpharetta responded

Thank you very much, vpmarchione! RBM of Alpharetta truly appreciates the wonderful review. We are delighted to hear that Juwan took excellent care of you during your visit and we congratulate you on your new car! Happy driving, RBM of Alpharetta

October 11, 2022

Can you say "superior customer service"? Well, you can if you've leased or purchased a car from KYLE EDSON at RBM of Alpharetta. I believe this is the 6th (or 7th?) vehicle we've leased at R More

by Hal E.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Edson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

RBM of Alpharetta responded

Thank you, Hal, for your loyalty and business! We're delighted to hear that Kyle took excellent care of you, and made you feel welcomed at every visit. If there is anything we can do with regards to your new Mercedes-Benz, please, let us know. We will be more than happy to resolve any concerns that you may have. Your complete satisfaction is paramount to us. Sincerely, RBM of Alpharetta

October 11, 2022

Martin was amazing with going over features of my new GLE. He is a tremendous asset to RBM. He would make an excellent sales rep! More

by JB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin Hina
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2022

They were very helpful throughout my purchase. Love the whole experience. They answered all of my questions and concerns. More

by mohamedfall
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Manzur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Hina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Higgs
Oct 11, 2022 -

RBM of Alpharetta responded

Thank you, Mohamed, for your kind words! We are delighted to hear Mark as well as the entire team at RBM of Alpharetta gave you the high-quality buying experience you deserve. If you have any other questions or concerns regarding your new vehicle, please let us know! Congratulations and happy driving! All the best, RBM of Alpharetta

October 09, 2022

Mr. David Wang was extremely knowledgeable about the different Mercedes lines. He was very helpful in satisfying all of our needs & wants. He was also a very fun person to work with. He is truly an asse More

by Wes and Zandra Paul
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Wang
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