RBM of Alpharetta

My experience with Janice was amazing. She was very knowledgeable about the vehicle I purchased. She put me at ease the minute we sat down with her. And last but not least Rachel was great She was very knowledgeable about the vehicle I purchased. She put me at ease the minute we sat down with her. And last but not least Rachel was great as well. I would definitely recommend my friends and family to ask for those two. More

Janice made this transaction quick and painless and sold us a beautiful van that we will doubtless get decades of use out of us a beautiful van that we will doubtless get decades of use out of More

Thanks, John for all the help! John made the process of returning my leased car a pleasure. Definitely recommend anyone to work with him. John made the process of returning my leased car a pleasure. Definitely recommend anyone to work with him. More

I’ve purchased many cars over the years - Jeff is by far the easiest and most knowledgeable person I have worked with. It was an absolute pleasure! Jeff is extremely patient and a total professional - who k the easiest and most knowledgeable person I have worked with. It was an absolute pleasure! Jeff is extremely patient and a total professional - who knows the car business inside and out. The buying process for my Mercedes Benz took about 3 weeks and that was because Jeff was working with me to find the right car I wanted. The best part – Jeff stayed in touch with me the entire time, which only made the buying experience even more enjoyable. I highly recommend Jeff if you are considering buying a new or previously owned automobile. The financial manager Rachel was great as well. RBM, you have a great team of professionals. Seven Stars!!!!!!! More

Reza was an absolute pleasure to work with. RBM knows how to handle their clients and it was a pleasure from start to finish. I didn’t have a ton of time when we came for delivery and the team RBM knows how to handle their clients and it was a pleasure from start to finish. I didn’t have a ton of time when we came for delivery and the team had everything ready when I arrived. Buying a car can be challenging and the team at RBM was awesome! More

Janice was exceptional & provided excellent customer service. She made the process very easy & fun for me. service. She made the process very easy & fun for me. More

Royce Worley is a trustworthy and knowledgeable salesman. He is very knowledgeable of the vehicles. He is very knowledgeable of the vehicles. More

I experienced a challenging issue with my 2022 CLS450 Mercedes. The car shook and vibrated while driving, and the problem worsened as I increased my speed. I turned to RBM of Alpharetta in February of 20 Mercedes. The car shook and vibrated while driving, and the problem worsened as I increased my speed. I turned to RBM of Alpharetta in February of 2023to fix several issues through an insurance claim, including four bent rims, one tire, exhaust damage, a missing tire jack, and alignment issues, costing me approximately $8000.00 on March 9th, 2023. However, upon receiving the car back, I discovered that it still had the same issues despite numerous attempts to contact RBM for assistance. Unfortunately, they were unable to find the problem, and they refused to allow me to take it to another shop. Despite my continued efforts to resolve the issue, the problem persisted. I informed them that my tire felt like it was going to fall off, and the car vibrated even more, but RBM was uncooperative and dismissive. Finally, they agreed to have me drive with someone to duplicate the issue, but the person who drove with me claimed not to feel any vibrations. In addition, I informed them that my car had lost power and seemed to be overheating, but they dismissed my concerns, stating that they found many codes, confined the car was running hot but refused to fix anything. My frustration grew, and I threatened to take my car elsewhere. It was then that Jeff, my service advisor, informed me that all four rims were bent, and I questioned if they had given me new rims, as they had charged the insurance company. He also blamed the damage on Texas, despite months of emails and videos from me prior to that. When I requested proof of the work they claimed to have done, Jeff stopped responding, and his manager, Jay, advised me to take my car and blocked me from coming to their facilities. Progressive attempted to reach out to them but refused to provide them with the necessary information. Eventually, I received a cease and desist email and a follow-up letter from an attorney. Consequently, I now have a car with less than 14,000 miles that overheats, has four bent rims, and is undrivable. This is unacceptable, and I demand a resolution to this problem immediately. I paid 90,000.00 for a car a year ago that is non-drivable and their company refuses to refund me or make it right. More

Royce was great to work with. He has a great personality for his work. He was knowledgeable and helpful, but gave the right amount of information without boring us with too much. He has a great personality for his work. He was knowledgeable and helpful, but gave the right amount of information without boring us with too much. Buying this car was fast and painless More

Second purchase from this dealership. Another GREAT experience especially due to Reza on BOTH times and his wonderful personality and service. Thanks! Another GREAT experience especially due to Reza on BOTH times and his wonderful personality and service. Thanks! More