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RBM of Alpharetta
Alpharetta, GA
5,498 Reviews
What takes an exceptional Mercedes-Benz and makes it extraordinary?
A dealer that believes the road you take to get your car is as important
as the vehicle itself.
That’s why at RBM of Alpharetta, we have a philosophy. That it’s not just
about making the driving experience exhilarating. It’s about making the
buying experience enjoyable.
Because any high-end dealership can offer sensational handling.
State-of-the-art components. Look-at-me styling. And pure luxury
encased in glossy sheet metal.
But we know it’s more than that. It’s elevating every customer to a
“we’re really, truly glad you’re our customer” customer.
It’s turning a handshake into a “how are the kids?” And answering
any questions, no matter how basic or how many. It’s never pressuring
for the sale, and always being respectful of someone’s time. It’s being
willing to find the exact right car for the exact right person. And offering
personalized service before they buy, with outstanding vehicle service
long after they do.
It’s the extra mile. And at RBM of Alpharetta, it all comes standard.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 5,498 reviews
May 21, 2023
Jeff Twiggs was excellent to work with. He was very knowledgeable and professional. I also appreciated the assistance of Martin and Lisa. This was my second Mercedes purchase with RBM of Al He was very knowledgeable and professional. I also appreciated the assistance of Martin and Lisa. This was my second Mercedes purchase with RBM of Alpharetta. Once again the customer service was Outstanding. I would highly recommend RBM of Alpharetta for anyone purchasing a new car! More
by Vickie B.
May 19, 2023
John was excellent to work with and very efficient in the closing process. Would highly recommend him to anyone looking to get a vehicle. closing process. Would highly recommend him to anyone looking to get a vehicle. More
by Alex C
Employees Worked With
May 19, 2023
This was my first new Mercedes purchased. From the reception I received at the front reception area to my Sales Representative Kyle Edson to the credit manager Lisa Brennan to my Orientation From the reception I received at the front reception area to my Sales Representative Kyle Edson to the credit manager Lisa Brennan to my Orientation Rep Martin Hina everyone was very professional, courteous and helpful. General Manager David Ellis greeted me and made a point to make sure his team took care of all of my needs. Well done! I would highly recommend RBM of Alpharetta for your next vehicle purchase. More
by ttaylor
May 18, 2023
Dear RBM, Thank you so much, for such an amazing professionalism! Special appreciation to Andy Sayers, Ramona and Roberto Manzur - you are most kind and professional people I have ever deal with professionalism! Special appreciation to Andy Sayers, Ramona and Roberto Manzur - you are most kind and professional people I have ever deal with! Respectfully yours, Oleksii Hromov More
by Oleksii Hromov
May 17, 2023
Andre, by far is the most professional advisor we have ever worked with. He has come through not only in a common service appointment, but when we have faced some stressful situations . I would highly rec ever worked with. He has come through not only in a common service appointment, but when we have faced some stressful situations . I would highly recommend him for your Mercedes needs. More
by Truconsulting
May 15, 2023
I recently was assisted by Steve Byrd, a service advisor, and he went above and beyond. At most dealerships, a service advisor treats you like a cash cow. Mr. Byrd treated me like a human being. That mindset and he went above and beyond. At most dealerships, a service advisor treats you like a cash cow. Mr. Byrd treated me like a human being. That mindset makes “customer service” an entirely different experience than what we’ve become accustomed to. More
by browland
May 13, 2023
RBM of Alpharetta, OUTSTANDING SERVICE! I took my 2017 mercedes in for some transmission issues (due to taking my car to a independent mechanic). "My merecedes advisor SAVED my car!" P I took my 2017 mercedes in for some transmission issues (due to taking my car to a independent mechanic). "My merecedes advisor SAVED my car!" Please ask for Andrei Bucatari as he is AMAZING, communicative and so very helpful! He is always telling me what all my options are and giving me the best advice on how to move forward with maintaining my car and its service. Keep up the amazing service! I will continue to go to RBM of Alpharetta and I would recommend them to anyone needing to service their mercedes. Thank you Andrei! More
by Jennifer
Employees Worked With
May 11, 2023
My experience at the dealership was great. Everyone that I worked with was so kind and helpful. It made the process easy for me. Everyone that I worked with was so kind and helpful. It made the process easy for me. More
by Sharon
May 11, 2023
A returning customer, I couldn't be more pleased with my newest car and the customer experience provided by Dan Berry and RBM of Alpharetta. I've known Dan since he was my Service Advisor, and he brings the newest car and the customer experience provided by Dan Berry and RBM of Alpharetta. I've known Dan since he was my Service Advisor, and he brings the same level of knowledge and expertise to the new car buying experience, which was the case recently with my purchase! I also want to thank Lisa Brennan for her work explaining the options and the financing aspects. Overall, I couldn't be happier with RBM of Alpharetta. More
by akaswc
May 10, 2023
Fantastic service and buying experience. Dan Berry was very helpful. Great car buying experience. Thank you Dan Berry was very helpful. Great car buying experience. Thank you More
by leighroberts1
