RBM of Alpharetta

A trade and a purchase I have known Dan Berry for six or seven years - formerly as my service adviser and now as my representative for a trade-in and new purchase. Dan is on I have known Dan Berry for six or seven years - formerly as my service adviser and now as my representative for a trade-in and new purchase. Dan is one of the most professional sales executives I have ever met and dealing with him on a fairly comp[ex transaction was actually a pleasure. Dan took care of us in one day and made the experience actually stress free ( which isn't easy). Dan makes every customer feels as though he or she is a personal friend and that is why he has such a faithful and loyal following. Vince Brannon Alpharetta More

Mid-Life Crisis Made Easy! When I was in my 20s, I decided that one day i would own a Mercedes convertible. But life has a way of reprioritizing and reallocating, and so fast f When I was in my 20s, I decided that one day i would own a Mercedes convertible. But life has a way of reprioritizing and reallocating, and so fast forward 30 years, and here I was, at 51, still waiting and wishing for the MB cabriolet. Enter RBM of Alpharetta and Ramona Razavi, the most fantastic sales associate there at the dealership! I saw the car of my dreams advertised on the website, contacted Ramona to schedule a test drive, and the rest, as they say, is history! Every part of the experience with RBM (and Ramona) was nothing short of excellent! The dealership is clean and luxe, the staff courteous and professional (but never pretentious). Ramona walked my partner and I through the entire buying process, explaining details with a friendly demeanor that put us at ease. Once the offer was made, she toured us around the dealership to familiarize us with the Service Department. We met with the Finance coordinator, Sharon Thompson, who was, like Ramona, a joy to work with... very down to earth and friendly, while still managing to be efficient and professional, getting us in and out of the paper-signing phase quickly and painlessly! Finally, we were introduced to Kyle Edson, our Product Concierge, who took time to fully explain the features and details of our new car. Since taking possession of the car, I have received follow up emails and phone calls from both Ramona and Kyle to be sure my experience was good and to offer their continued assistance should i have any questions or concerns as i "learn the car". Outstanding! Everyone at RBM works at a high level of professionalism and with obvious respect for the client, and I would most definitely recommend the dealership, and in particular, Ramona Razavi, to anyone in the market for a new or pre-owned Mercedes Benz. You won't be disappointed! More

Awesome service. I had been doing my research for over a year. Went to RBM on Sept 2014, just looking not ready to purchase yet. Over the year Ramona kept in touch wit I had been doing my research for over a year. Went to RBM on Sept 2014, just looking not ready to purchase yet. Over the year Ramona kept in touch with me. Occasionally sending me emails, asking if I had purchased yet or still looking. Not pushy and trying to make a sale. A year later I was ready. Went back to her and she was awesome. Made everything easy and smooth. Best dealership ever. Lisa (finance) was great as well. More

Bill Winslow is the best. Bill has worked with me on two purchases. He's a trustworthy guy and really knows his stuff. He is easy to work with and very helpful. Bill has worked with me on two purchases. He's a trustworthy guy and really knows his stuff. He is easy to work with and very helpful. More

Purchased new GLK I recently purchased a new 2015 GLK from RBM Alpharetta. This is the 3rd car I have purchased from RBM Alpharetta and they continue to provide a great I recently purchased a new 2015 GLK from RBM Alpharetta. This is the 3rd car I have purchased from RBM Alpharetta and they continue to provide a great buying experience. This purchase and the last purchase for my daughter were handled by Bill Winslow and Bill really did a great job. He not only located the exact vehicle I wanted but had it shipped quickly and worked out a delivery date/time to fit my extremely busy schedule and at a price lower than I expected to pay. If you’re like me and expect a company to earn your business, then I think you’ll be extremely happy with your experience at RBM Alpharetta and certainly with the level of customer service provided by Bill Winslow. More

Great Experience and Service When looking for a new vehicle, my husband asked me to look at a Mercedes, as he is a loyal Mercedes owner, but I was skeptical. I finally went to hi When looking for a new vehicle, my husband asked me to look at a Mercedes, as he is a loyal Mercedes owner, but I was skeptical. I finally went to his dealer, RBM of Alpharetta, to satisfy him and was quite impressed not only at the selection of the vehicles, but also with the high quality of service. I was greeted by David, who was extremely knowledgeable, answered all of my questions, which I had many of. He was patient and not your traditional "sales guy". After spending much time with us, I told him I needed to think about it and I expected your standard, "if you walk away the deal may not be available when you return" type of response. That was far from what happened. I did walk away, I thought about it and returned to purchase my first Mercedes. I am very happy with my purchase. They walked me through all of the features before I left RBM and I really loved the "white glove" service. I appreciated David's professionalism, great knowledge and the pride that he took in the service he provided. More

Very Professional! From my initial contact with Ramona, she guided me through the car buying process like a true professional. If I could, I would recommend her "Sales From my initial contact with Ramona, she guided me through the car buying process like a true professional. If I could, I would recommend her "Sales Person" of the year. More

Great Experience We were looking for a luxury SUV to replace my 10-yr old Ford. We checked out the features on several vehicles by Different makers. Mercedes was the We were looking for a luxury SUV to replace my 10-yr old Ford. We checked out the features on several vehicles by Different makers. Mercedes was the best. Bill was easy to deal with. We ordered the new 2016 GLE 300d. We got a GREAT price for my trade-in. More

OUTSTANDING I had an outstanding experience purchasing a car in 2014 working with Bill Winslow. When I decided to explore the option of trading and upgrading, I I had an outstanding experience purchasing a car in 2014 working with Bill Winslow. When I decided to explore the option of trading and upgrading, I knew there was only person that I would deal with and it would be Mr. Winslow. Bill did not disappoint, in fact I had an even better experience. The entire RBM Alpharetta team continues to impress. Well done. More

My 4th and best Mercedes from RBM Alpharetta I just recently took delivery of my new AMG GT S. I was invited to a private showing months ago,where I was able to speak with a factory rep. Later, m I just recently took delivery of my new AMG GT S. I was invited to a private showing months ago,where I was able to speak with a factory rep. Later, my sales person,Bill Winslow, called to tell me they had just gotten in a GT S,and invited me back in to take a second look. I was reluctant to give up my SL 550, as it had been my favorite car of all time. But the more I read about the GT S, the more I wanted one,so I reserved the next slot. Everyone at RBM Alpharetta is always so friendly,from the receptionist to the business office, and I enjoy my relationship with Bill and the Sales Manager, Donnie Moore. I just happened to be at one of RBM's fun events, and Bill was on vacation. But I poked my head in Donnie's office to say hello, and he surprises me by telling me my car was in, fresh off the boat! He even took me in back,so I could see it, A couple of days later I got my professional orientation,as is their custom, and was out and on my way. I was contacted by Bill and the young lady that gave me the orientation, just to make sure I was enjoying my car and understood everything (and this car is very sophisticated). Mercedes is the only automobile I will drive. It's quality,safety,engineering, and performance keeps me a loyal customer. I have visited other Mercedes Dealers, and they are all very professional. But the people at RBM Alpharetta are simply the best! More