RBM of Alpharetta

I would never recommend this location for car service. They do not resolve any issues. There is a person named Matthew Brown who assists me every time I come in for service, but he never resolves the prob They do not resolve any issues. There is a person named Matthew Brown who assists me every time I come in for service, but he never resolves the problems. For example, I went in because my tire pressure kept dropping, possibly due to a nail stuck in the tire. Instead of helping me fix it, he simply told me to replace the tires. So if a car has a problem that could be repaired, why suggest replacing the whole part? It’s all about making money for them. They never actually resolve the problem. Additionally, even after my car service was finished, it sat ready for almost an hour before I could pick it up, and Matthew didn’t care to inform me. I had to ask if it was ready. They really don’t care about customers, and I would never recommend this place. More

The RBM of Alpharetta experience was seamless. Starting with the welcome smile of Ms. Mary Brown, the interaction with Bill Favini and Roberto, to the delivery process with Daisy. Working with Bil Starting with the welcome smile of Ms. Mary Brown, the interaction with Bill Favini and Roberto, to the delivery process with Daisy. Working with Bill to select the perfect vehicle for me, was a pleasure. No hard selling was attempted. Completing the financial portion with Roberto, was also a pleasure. Thank you for demonstrating what a seamless car sale experience should mimic. More

I am what some call a "Mercedes Girl" . I was merely considering trading a C300 for a newer model and called RBM of Alpharetta on a whim. Britt answered the phone and was so accommodating I was merely considering trading a C300 for a newer model and called RBM of Alpharetta on a whim. Britt answered the phone and was so accommodating that I made an appointment to meet him. My first pick was not a feasible answer and I left the dealership a little disappointed.. A few days later Britt called in response to an email I sent; saying that the GM may have found the solution. The GM was right and now I am driving a newer, more luxurious C300. Everyone from sales to finance were wonderful to work with and assured me that this was the right decision. Thanks to ALL More

Those at RBM Alpharetta could not have been more fantastic in every single way. Firstly, the vehicle was very much in keeping with the photos and videos on line. Secondly, they were very much availa fantastic in every single way. Firstly, the vehicle was very much in keeping with the photos and videos on line. Secondly, they were very much available whenever I had to call. My job can make it difficult for me to reach and my circumstance in this regard meant a delayed buying process. However, they could not have been more patient and courteous with me. Gwen Moss in particular was amazing in working with me - she was attentive, patient and able to answer almost all my questions. The finance team were also great, and made the buying process seamless. It really did feel like a smooth, luxurious process with them. I could not have been happier and would very easily recommend them to anyone looking to purchase a new Mercedes. It’s worth mentioning they do have experience with out of state clients which I was, and this helped me significantly. More

“I had an exceptional experience purchasing my car! Ms. Gwen was knowledgeable, friendly, very patient, and genuinely cared about helping me find the perfect vehicle. Ms. Gwen took the time to answer a Ms. Gwen was knowledgeable, friendly, very patient, and genuinely cared about helping me find the perfect vehicle. Ms. Gwen took the time to answer all my questions, explaining every feature in detail, and made the entire process smooth and stress-free. I never felt pressured, and her transparency was truly refreshing. Ms. Gwen professionalism and dedication to customer satisfaction exceeded my expectations. I absolutely recommend Ms. Gwen to anyone looking for a trustworthy and hassle-free car-buying experience!” More