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RBM of Alpharetta

Alpharetta, GA

5.0
5,908 Reviews
What takes an exceptional Mercedes-Benz and makes it extraordinary? A dealer that believes the road you take to get your car is as important as the vehicle itself. That’s why at RBM of Alpharetta, we have a philosophy. That it’s not just about making the driving experience exhilarating. It’s about making the buying experience enjoyable. Because any high-end dealership can offer sensational handling. State-of-the-art components. Look-at-me styling. And pure luxury encased in glossy sheet metal. But we know it’s more than that. It’s elevating every customer to a “we’re really, truly glad you’re our customer” customer. It’s turning a handshake into a “how are the kids?” And answering any questions, no matter how basic or how many. It’s never pressuring for the sale, and always being respectful of someone’s time. It’s being willing to find the exact right car for the exact right person. And offering personalized service before they buy, with outstanding vehicle service long after they do. It’s the extra mile. And at RBM of Alpharetta, it all comes standard.
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345 McFarland Parkway

Alpharetta, GA

30004

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Showing 5,908 reviews

December 10, 2019

Great Sales Experience Vadim made trading my old E550 for a new 2020 C-Class an enjoyable experience. He was extremely knowledgeable about the product, created no pressure More

by Kim A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vadim Russu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2019 -

RBM of Alpharetta responded

Thank you Kim A for the kind words about RBM of Alpharetta. We're delighted to hear that Vadim took excellent care of you, and made you feel welcomed at every visit. If there is anything we can do with regards to your new C Class, please, let us know. We will be more than happy to resolve any concerns that you may have. Your complete satisfaction is paramount to us. Sincerely, RBM of Alpharetta

December 10, 2019

Professional and Fast All I can say , its a pleasure working with Sheaffer , very professional . He help me in the past couple of times and always super happy with he deals More

by Roman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheaffer Cheek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2019 -

RBM of Alpharetta responded

Hello, Roman We are thrilled to hear that Sheaffer provided you with the high quality service you deserve! Thank you for taking the time to share your experience with us. We wish you all the best! Happy driving, RBM of Alpharetta

December 07, 2019

Easy and relaxed environment Relaxed, no pressure environment. I must commend Kagan Scott, absolutely no pressure!! when he says he'll get you the best possible price, he deliver More

by Donna A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon Thompson, Melissa Denewellis, Kagan Scott, Diane Evans
Dec 07, 2019 -

RBM of Alpharetta responded

Thank you Donna A for the wonderful review. We are pleased to hear that Kagan took excellent care of you during your visit. Your 100% satisfaction is our priority, and we do what we can to make the buying experience the best it can be. Congratulations on your new car! Sincerely, RBM of Alpharetta

December 07, 2019

Outstanding service I had my first service appointment for my new car. This is my first time as a service customer at this location. The process was very smooth. Every em More

by EM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrei Bucatari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2019 -

RBM of Alpharetta responded

Hello, EM We are thrilled to hear that Andrei provided you with the high quality service you deserve! Thank you for taking the time to share your experience with us. We wish you all the best! Happy driving, RBM of Alpharetta

December 07, 2019

Best Enjoyable and pleasurable car buying experience First of all I would like to say I have never felt more comfortable and at ease purchasing an automobile. John Sauer is the reason my purchase went More

by Cary Lockett
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lisa Brennan, Elisabeth Sexton, John Sauer
Dec 07, 2019 -

RBM of Alpharetta responded

Thank you Cary Lockett. We really appreciate the kind words and thank you for your business. We're delighted to hear that our whole team at RBM of Alpharetta could provide you with a delightful buying experience. Your 100% satisfaction is our priority, and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

December 06, 2019

Outstanding and Efficient Experience Andy Sayers and the rest of the team at RBM of Alpharetta provided an outstanding and efficient buying experience. I recently purchased a new GLS450 More

by JThelen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Sayers, Tom Ahern
Dec 07, 2019 -

RBM of Alpharetta responded

Thank you JThelen for the kind words about RBM of Alpharetta. We're delighted to hear that Andy took excellent care of you, and made you feel welcomed during your visit. If there is anything we can do with regards to your new GLS, please, let us know. We will be more than happy to resolve any concerns that you may have. Your complete satisfaction is paramount to us. Sincerely, RBM of Alpharetta

December 06, 2019

Great Service, Always Accommodating Carl Denton always takes great care of us. He gives good advice and is very mindful of the costs. We have been seeing him for several years. Althou More

by natchanok
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Denton
Dec 07, 2019 -

RBM of Alpharetta responded

Hello, natchanok We are thrilled to hear that Carl provided you with the high quality service you deserve! Thank you for taking the time to share your experience with us. We wish you all the best! Happy driving, RBM of Alpharetta

December 05, 2019

Purchased new GLE350 We had a good idea of the type of vehicle we wanted and were very pleased with the many features the 2020 GLE offered. The safety features, technolog More

by dirlbeck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reza Azizi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elisabeth Sexton
Dec 07, 2019 -

RBM of Alpharetta responded

Thank you dirlbeck for the wonderful review. We are pleased to hear that Reza took excellent care of you on your visit. Congratulations on your new car, and we look forward to seeing you for service. Sincerely, RBM of Alpharetta

December 02, 2019

Excellent Experience from Start to Finish Loyal Mercedes customer for years. First purchase at this location, recently relocated to the area. Very courteous, professional and seamless proc More

by RJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reza Azizi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Brennan
Dec 07, 2019 -

RBM of Alpharetta responded

Thank you very much RJ. We are grateful for the kind words, and we thank you for your business. RBM of Alpharetta is delighted to hear that Reza could provide you with a professional, and engaging buying experience. Your complete satisfaction is our priority, and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

December 01, 2019

Outstanding experience! RBM is a very nice dealership to include staff, professionalism, amenities, service. Kyle Edson (Sales consultant) was attentive, knowledgeable, respo More

by Julie Lewis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Edson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sharon Thompson, Diane Evans
Dec 06, 2019 -

RBM of Alpharetta responded

Thank you Julie Lewis. We really appreciate the kind words, and thank you for your business. We're delighted to hear the whole team at RBM of Alpharetta could provide you with a delightful buying experience. Happy driving! Sincerely, RBM of Alpharetta

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