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RBM of Alpharetta
Alpharetta, GA
5,764 Reviews
What takes an exceptional Mercedes-Benz and makes it extraordinary?
A dealer that believes the road you take to get your car is as important
as the vehicle itself.
That’s why at RBM of Alpharetta, we have a philosophy. That it’s not just
about making the driving experience exhilarating. It’s about making the
buying experience enjoyable.
Because any high-end dealership can offer sensational handling.
State-of-the-art components. Look-at-me styling. And pure luxury
encased in glossy sheet metal.
But we know it’s more than that. It’s elevating every customer to a
“we’re really, truly glad you’re our customer” customer.
It’s turning a handshake into a “how are the kids?” And answering
any questions, no matter how basic or how many. It’s never pressuring
for the sale, and always being respectful of someone’s time. It’s being
willing to find the exact right car for the exact right person. And offering
personalized service before they buy, with outstanding vehicle service
long after they do.
It’s the extra mile. And at RBM of Alpharetta, it all comes standard.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 5,764 reviews
October 24, 2019
Most Excellent Experience I wanted to get a Mercedes for my wife's birthday so returned to RBM Alpharetta where I got my first Mercedes and was not disappointed. Met Vadim Russ I wanted to get a Mercedes for my wife's birthday so returned to RBM Alpharetta where I got my first Mercedes and was not disappointed. Met Vadim Russu for the first time and he was a complete pleasure to deal with...very patient and answered all my questions. Bought a new GLC 300 and managed to pick the car up just in time for my wife's birthday. More
by JC 3
Employees Worked With
October 22, 2019
Professional Service Advisor- Steve Byrd Service- General Service visit, repair of rear bumper sensor, Key fob battery replacement, rear brake replacement Experience- St Advisor- Steve Byrd Service- General Service visit, repair of rear bumper sensor, Key fob battery replacement, rear brake replacement Experience- Steve Byrd was very professional. Each problem was addressed promptly. I was offered a loaner car but chose to wait in the shop. There are some nice quiet areas to read and a coffee/tea machine and water is readily available at no charge. No breakfast bars, etc, were available due to thefts in the past from other customers. I was kept informed as the service visit progressed and notified that the rear brakes needed replacements, which I authorized. At the conclusion of the visit, all expenses were listed, labor costs were listed, and I received the car in clean condition. Cost of the service was within usual expectations. No other costs were added. Overall, excellent service experience. More
by dlubin54
Employees Worked With
Steve Byrd
October 22, 2019
"Best car-buying adventure ever" I had called and talked to Mr. Kagan Scott about a car for sale I had seen online. He told me a lot about the car, and invited me to come have a look I had called and talked to Mr. Kagan Scott about a car for sale I had seen online. He told me a lot about the car, and invited me to come have a look at it, and I did. The minute I arrived at RBM of Alpharetta, I felt like family. Everyone was so nice, and treated me so kind. Mr. Scott was very knowledgeable about the car, and all of it's features. We took it for a test-drive, and I was sold. He truly made this car-buying experience a joy for me, and for that I'm giving him, and RBM of Alpharetta a 5-Star rating. I would definitely recommend them to any of my family and friends. More
by Victoria
Employees Worked With
Mary, front desk receptionist, Sharon Thompson, Kagan Scott
October 20, 2019
EXCELLENT!!! John Sauer is a professional. He handles our transaction perfectly! All the paperwork was in perfect order! He delivered the vehicle personally and di John Sauer is a professional. He handles our transaction perfectly! All the paperwork was in perfect order! He delivered the vehicle personally and did a tutorial to make,aure I was comfortable with MY new ride! More
by Theodora Klein
Employees Worked With
October 19, 2019
A fantastic buying experience My wife and I just purchased a certifed pre-owned MB C300. Our salesperson was Ramona Razavi. Ramona is the epitome of a seasoned, expert Mercedes sa My wife and I just purchased a certifed pre-owned MB C300. Our salesperson was Ramona Razavi. Ramona is the epitome of a seasoned, expert Mercedes salesperson. She made our experience as easy as can be. She was totally thoughtful as well as efficient- and one of the most personable people you will meet. Lisa, in the business office was great, too. Same for Diane who gave us a great tutorial on our new car. These folks make buying a car - dare I say it - fun. More
by Martin1125
October 19, 2019
Best RBM Dealer with a Top Notch Salesman! RBM of Alpharetta is hands down the easiest place to purchase your next Mercedes! They truly have a no pressure atmosphere and are always incredibly h RBM of Alpharetta is hands down the easiest place to purchase your next Mercedes! They truly have a no pressure atmosphere and are always incredibly helpful. Specifically, Kyle Edson is the guy you need to ask for! He is exceptionally knowledgeable about each Mercedes and is always more than willing to help and answer any questions you may have. When I purchased my new 2020, Kyle placed zero pressure on me and my family when it came to the purchase. It was truly the easiest and least stressful car buying experience! Even if your not in the area, Kyle Edson & RBM of Alpharetta are with the drive! More
by Jennfree16
Employees Worked With
October 19, 2019
Top of the line I ordered a new AMG from Terri Reese. Terri made my first Mercedes experience a joy. She deserves a 10 star. Usually not a fan of car sales reps, b I ordered a new AMG from Terri Reese. Terri made my first Mercedes experience a joy. She deserves a 10 star. Usually not a fan of car sales reps, but she is an exception. I will highly recommend her to my friends and family. LOVE LOVE LOVE you Terri. More
by BAMA1FAN
Employees Worked With
Terri Reese
October 18, 2019
Best client service in the industry! RBM North provides the best client service in the industry. This combined with professional and courteous interaction always makes my decision an easy RBM North provides the best client service in the industry. This combined with professional and courteous interaction always makes my decision an easy one when it comes to selecting where I will go for ALL my vehicle service and purchase needs. More
by Steve
Employees Worked With
Steve Byrd
October 18, 2019
CL 550 I have been a customer of RBM for almost 6 years and more so for the customer service that sales and service accommodations. Steve Byrd has been very I have been a customer of RBM for almost 6 years and more so for the customer service that sales and service accommodations. Steve Byrd has been very helpful in being responsive to meeting my requests and getting me in and out in a timely manor. He has done his best to minimize my time waiting and explaining my questions and concerns about my CL 550. More
by aleatores
Employees Worked With
Andy Sayers, Steve Byrd
October 16, 2019
Great Service! We have purchased 4 vehicles from Sheaffer and the team over at RBM of Alpharetta. They make the experience quick and painless. I am literally in and We have purchased 4 vehicles from Sheaffer and the team over at RBM of Alpharetta. They make the experience quick and painless. I am literally in and out within 10 minutes with a new vehicle. I would definitely recommend them to anyone looking for a new Mercedes. Thanks Sheaffer! More
by Corey
Employees Worked With
