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RBM of Alpharetta

Alpharetta, GA

5.0
5,480 Reviews
What takes an exceptional Mercedes-Benz and makes it extraordinary? A dealer that believes the road you take to get your car is as important as the vehicle itself. That’s why at RBM of Alpharetta, we have a philosophy. That it’s not just about making the driving experience exhilarating. It’s about making the buying experience enjoyable. Because any high-end dealership can offer sensational handling. State-of-the-art components. Look-at-me styling. And pure luxury encased in glossy sheet metal. But we know it’s more than that. It’s elevating every customer to a “we’re really, truly glad you’re our customer” customer. It’s turning a handshake into a “how are the kids?” And answering any questions, no matter how basic or how many. It’s never pressuring for the sale, and always being respectful of someone’s time. It’s being willing to find the exact right car for the exact right person. And offering personalized service before they buy, with outstanding vehicle service long after they do. It’s the extra mile. And at RBM of Alpharetta, it all comes standard.
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345 McFarland Parkway

Alpharetta, GA

30004

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Showing 5,480 reviews

May 06, 2019

Best Car purchasing experience in 40 years Kegan Scott made my car purchasing experience the best in 40 years of purchasing cars. We did everything on line and I came in signed the papers and More

by plbcpa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Ahern, Kagan Scott, Diane Evans
May 06, 2019 -

RBM of Alpharetta responded

plbcpa, thank you so much for the amazing review! We are so glad to hear Kagan, Diane, and Tom provided you with an exceptional experience! Your loyalty to Mercedes is very much appreciated, and we cannot wait to see you for service! Happy driving! Sincerely, RBM of Alpharetta

May 06, 2019

Purchasing a Certified GLE 350 Purchasing a "used" car can be an uncertain experience, but Dan Barry was not only helpful in the process, but also very reassuring. His knowledge of More

by luvmyGL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sharon Thompson, Melissa Denewellis, Diane Evans
May 06, 2019 -

RBM of Alpharetta responded

Thank you very much luvmyGL. We are grateful for the kind words and we thank you for your business. RBM of Alpharetta is delighted to hear Dan could provide you with a professional, and engaging buying experience. Your complete satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

May 06, 2019

Fabulous Service Steve Byrd is knowledgeable, efficient & friendly. It’s always a pleasurable experience to have my car serviced here. Wonderful staff and crew, nic More

by Theppler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2019 -

RBM of Alpharetta responded

Hello, Theppler! We are thrilled to hear Steve provided you with the high quality service you deserve! Thank you for taking the time to share your experience with us. We wish you all the best! Happy driving, RBM of Alpharetta

May 01, 2019

Certified Preowned Mercedes Just purchased a 2015 CPO Mercedes S550 and could not be more pleases with the experience. Kyle Edson was a pleasure to work with through the entire More

by Mercedes#1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Edson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diane Evans
May 01, 2019 -

RBM of Alpharetta responded

Congratulations on your 2015 CPO Mercedes S550, Mercede#1! We are pleased to hear Kyle Edson provided such a positive experience in your process of buying a car. Thank you for your recommendation! Happy and Safe Driving! RBM of Alpharetta

May 01, 2019 -

RBM of Alpharetta responded

Thank you Mercedes#1. We really appreciate the kind words and thank you for your business. We're delighted to hear Kyle could provide you with a great buying experience. Your 100% satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

April 30, 2019

Courteous, excellent inventory, well received. It was a pleasure visiting RBM of Alpharetta. We were greeted warmly, treated very well, and Ramona knew what we wanted and zeroed in on my needs rig More

by Kiki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramona Razavi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Ahern, Elisabeth Sexton
May 01, 2019 -

RBM of Alpharetta responded

Kiki, we are very pleased to hear Ramona was able to zero in on your needs as fast as she did! And we appreciate knowing how well Elisabeth explained the car! Congratulations on your new vehicle. Happy Driving! RBM of Alpharetta

May 01, 2019 -

RBM of Alpharetta responded

Thank you very much Kiki! RBM of Alpharetta truly appreciates the wonderful review. We are delighted to hear Ramona took excellent care of you on your visit and we congratulate you on your new car! Sincerely, RBM of Alpharetta

April 30, 2019

It’s a dream come true! I’ve always dreamed of owning a Mercedes. Well, I decided since I’m close to retirement, now would be a great time to jump in a new car! My dream came More

by 1908Jackie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sharon Thompson
May 01, 2019 -

RBM of Alpharetta responded

Congratulations on achieving your dream!! We are glad to have helped make that dream come true. Happy and Safe Driving, 1908Jackie! RBM of Alpharetta

May 01, 2019 -

RBM of Alpharetta responded

Thank you 1908Jackie for the great review. We are delighted to hear that RBM of Alpharetta could be involved in making your dream come true. Your satisfaction is paramount to us! Happy driving, RBM of Alpharetta

April 29, 2019

Dan Berry is awesome! Great service and experience with Dan and the dealership as I wrapped up a previous lease and took a new lease on an E450. Our service advisor in Meli More

by DC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Denewellis
May 01, 2019 -

RBM of Alpharetta responded

We are glad you feel so warmly about the dealership, DC! Thank you for your feedback. Melissa and Dan are both shining examples of what we are about, and we are glad you recognize that. Happy Driving! RBM of Alpharetta

April 29, 2019

I came in to replace a faulty battery and for my B service. As a first time owner of a C Class pre-owned car purchased in 2014 I decided to use RBM/Alpharetta to service my car in 2015 I wasn't completely satis More

by Coachpou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2019 -

RBM of Alpharetta responded

Thank you for your review on the service department, and of Steve Byrd! We definitely value him, and appreciate your response, as well! We are glad everything has turned around, and wish you Happy Driving! RBM of Alpharetta

April 29, 2019

Steve Byrd at RBM North is the best! Excellent service...great communication and friendly...Steve Byrd at RBM North always goes the extra mile! Highly recommend!! Terri Reece was awesome More

by Maria K.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terri Reese
May 02, 2019 -

RBM of Alpharetta responded

Hello Maria K! Thank you very much for your wonderful review about Steve and Terri, we truly appreciate the feedback! Happy driving! Sincerely, RBM of Alpharetta

April 29, 2019

Spontaneous trade-in We were in for a routine maintenance on our 350ml and while waiting we decided to peruse the lot. We soon had the bright idea to see what the trade in More

by alonnakacura1
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kyle Edson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2019 -

RBM of Alpharetta responded

Thank you Ron and Alonna for your wonderful review about Kyle Edson. You satisfaction is our priority and we do what we can to make your experience here the best it can be. We look forward to seeing you again soon! Sincerely, RBM of Alpharetta

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